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Shamaley Buick GMC

El Paso, TX

4.4
249 Reviews

955 Crockett Street

El Paso, TX

79922

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Showing 249 reviews

October 21, 2024

Excelente servicio, el personal muy atento todo muy bien explicado y el precio estuvo excelente. More

by vidalesvictoria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio, Juan.
Oct 25, 2024 -

Shamaley Buick GMC responded

Hola, ¡estamos muy contentos de poder brindarte una experiencia positiva! Háganos saber si hay algo más que podamos hacer por usted; ¡estamos más que felices de poder ayudar!

October 17, 2024

Very happy with everything. . the sale man was very professional and helpful. Over all I was pleasantly please with Shamaley Buick. I would definitely recommend them too friends More

by Sifuentes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron
Oct 19, 2024 -

Shamaley Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

October 16, 2024

Always treated with respect at this dealership. Marissa Rodriguez did a fantastic job. Completely satisfied with her service. More

by Woody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rodriguez
Oct 19, 2024 -

Shamaley Buick GMC responded

Hello Woody, thank you for your kind review; we are happy to pass along your comments to Marissa here at Shamaley Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!

October 12, 2024

The team made the process so quick and easy. Very informative and worked hard to get us the best deal. More

by Valenzuela88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Veytia and Alex Barrera
Oct 13, 2024 -

Shamaley Buick GMC responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2024

I will appreciate for the good work the service manager Julian and the shop foreman Saul did for me.. but I will have to give it a bad rating for the service guy that attended me Diego. Very bad communicat More

by albertomorales93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julián, Saúl, unfortunately Diego twice
Oct 13, 2024 -

Shamaley Buick GMC responded

albertomorales93, Thank you for speaking with us over the miscommunication while your vehicle was with us. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. David Logston General Manager dlogston@Group1Auto.com

October 10, 2024

The service department was amazing from start to finish and even helped me get into a rental to be able to go handle other priorities. Ernie and Claudia did an amazing job to make me feel right at home. An More

by dgnice2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie, Claudia, and Alex.
Oct 13, 2024 -

Shamaley Buick GMC responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2024

Was in for service today. It was good to find Mr. Reyes as the service manager, he has always given us good service where he has worked. Awesome job Mr Julian Reyes! Good job More

by Sal.gutierrez02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Nava, Julian Reyes.
Oct 12, 2024 -

Shamaley Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Oct 12, 2024 -

Sal.gutierrez02 responded

Very good service. First time at Shamaley, hope to continue if service is this good. Good job Mr Reyes.

October 03, 2024

The service department was behind schedule but they made the experience worth while and still made me a priority. More

by Raul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernie
Oct 06, 2024 -

Shamaley Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 03, 2024

WITH OR WITHOUT AN APPOINTMENT THIS DEALERSHIP SERVICE CENTER TAKES FOREVER! WHAT WAS SUPPOSED TO BE A TIRE PATCH TURNED INTO A 3 AND A HALF HOUR WAIT JUST TO TELL ME THEY CANT FIX IT! TIMES BEFORE FOR A More

by AARON V TERRAZAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ALL SERVICE
Oct 06, 2024 -

Shamaley Buick GMC responded

AARON V TERRAZAS, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. David Logston General Manager dlogston@Group1Auto.com

September 27, 2024

Excellent customer service! Victor was super helpful, patient and made sure everything worked out smoothly. More

by Viridiana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Víctor Triana
Oct 03, 2024 -

Shamaley Buick GMC responded

Hi Viridiana, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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