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Shamaley Buick GMC

El Paso, TX

Overview
Reviews
Vehicles
4.5
221 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 221 reviews

August 30, 2024

Very professional and helpful and friendly. Service person is great person. Will return for future service. More

by Ljporras1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago.
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Sep 01, 2024 -

Shamaley Buick GMC responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2024

Very professional and honest , will continue to do business with them... very satisfied customer here. More

by Fitter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
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Aug 31, 2024 -

Shamaley Buick GMC responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 25, 2024

Excellent service and communication. Service manager Santiago keeps me informed and discusses options on things that need to be done immediately or in the future. Very thorough! More

by Hwdunbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
Report | Print
Aug 31, 2024 -

Shamaley Buick GMC responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

Excellent service department from sales and financial department Great service provided from them. Will recommend to go buy a vehicle at GMC Shamaley Sunland Park. THE BEST More

by Armando Chavez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Alcazar
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Aug 31, 2024 -

Shamaley Buick GMC responded

Hello Armando, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Excellent service,, sales person was awesome. , I would definitely recommend this dealership to all my friends and relatives. More

by sergioogaz329so
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Valle
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Aug 31, 2024 -

Shamaley Buick GMC responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 10, 2024

Santiago Valle was friendly and professional. The “pit crew” did an excellent job as well. Highly recommend; will return. More

by Snazzysuzy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago Valle
Report | Print
Aug 12, 2024 -

Shamaley Buick GMC responded

Hi, we're happy to hear you had such a positive experience with Santiago! Please don't hesitate to reach out if there's anything additional we can do for you.

August 10, 2024

Lack of communication from the service advisor makes me rate the dealership low. No apologies No acknowledgement of the lack of response. More

by Joesoto84.js7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego
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Aug 12, 2024 -

Shamaley Buick GMC responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Julian Reyes the Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston, General Manager dlogston@Group1Auto.com

August 08, 2024

Ernesto was very helpful. Vehicle was compete in reasonable amount of time. I like the feed back on showing that the service was completed More

by isaacvielma52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
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Aug 10, 2024 -

Shamaley Buick GMC responded

Hi, we're happy you found Ernesto to be so supportive during your experience here at Shamaley Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!

August 05, 2024

Friendly and knowledgeable staff. Great service done well. Prompt action. Nice waiting area and good coffee. More

by mfrancis51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
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Aug 09, 2024 -

Shamaley Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 04, 2024

Loved the service the only thing is the long wait but other than that the best dealer I have gone to and very friendly More

by Isaac avila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
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Sep 06, 2024 -

Shamaley Buick GMC responded

Isaac avila, I appreciate you taking the time to inform me about your recent service experience. Though I was happy to hear were happy with our staff, I deeply regret any inconvenience you may have encountered due to the long wait, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. David Logston General Manager dlogston@Group1Auto.com

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