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Shamaley Buick GMC

El Paso, TX

4.4
259 Reviews

955 Crockett Street

El Paso, TX

79922

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Showing 259 reviews

February 14, 2025

Was greeted well very attentive to my needs. Waiting time and service was quick and delivered in a timely manner. More

by Firedogfbfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Feb 18, 2025 -

Shamaley Buick GMC responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2025

The service was incredibly fast compared to previous visits. The cashier lady was very friendly as well. My service advisor, Ernesto was super friendly and would update me through text when needed. More

by nikol729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
Feb 17, 2025 -

Shamaley Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ernesto here at Group 1 GMC Westside! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2025

Exceptional service from Mario Valle. Best car buying experience I’ve had in a while. I will definitely recommend this dealership. More

by gibs5843
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Valle
Feb 12, 2025 -

Shamaley Buick GMC responded

Hello, we're happy you found Mario to be so supportive during your experience here at Group 1 GMC Westside. Thanks for the recommendation, and have an amazing day!

February 11, 2025

The dealership asks that you make an appointment but it doesn't matter because your car will sit there for days, untouched. No one calls about updates. Vehicle was there for 1+ week and when we received it More

by yankee21321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
Feb 14, 2025 -

Shamaley Buick GMC responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. David Logston General Manager Group 1 GMC Westside (915) 231-4004 dlogston@Group1Auto.com

February 11, 2025

Martin was the worst service advisor I’ve ever had. Not only did he not communicate, he was rude and condescending when I asked for updates. On top of that, he’s a liar. To shut me up he stated he woul More

by cesp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
Feb 14, 2025 -

Shamaley Buick GMC responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. David Logston General Manager Group 1 GMC Westside (915) 231-4004 dlogston@Group1Auto.com

February 10, 2025

From sales to finished contract Shamaley GMC were just outstanding!!!! Will be back for another vehicle as needed !! More

by jhigginsnm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales person (Arion)
Feb 17, 2025 -

Shamaley Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! We are always more than happy to assist you if anything else comes up. Take care!

February 07, 2025

Staff was friendly and attentive to help upon arrival in service dept. and snacks and water was complimentary. More

by Garciajmg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DIEGO NAVA
Feb 11, 2025 -

Shamaley Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. If you have any further questions, please give us a call. We're always happy to help!

February 04, 2025

Great service and friendly. Finished the work quickly and always very helpful, truck is running great as it should. More

by Raul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Feb 07, 2025 -

Shamaley Buick GMC responded

Hi Raul, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 01, 2025

Working with Victor was smooth easy. Was helpful in getting us to look at the exact vehicles we were interested in. More

by faguir27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor
Feb 03, 2025 -

Shamaley Buick GMC responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 30, 2025

Worst experience I’ve had at a dealership. Will know longer take my vehicle to this place. More

by Cfdz174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin, Brian navar
Feb 03, 2025 -

Shamaley Buick GMC responded

We apologize that despite our efforts, we were unable to fully address your concerns. We understand your disappointment, and we value your business. If there's anything we can do to change your perception of our dealership in the future, please don't hesitate to reach out. We would appreciate the opportunity to earn your trust back.

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