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Shamaley Buick GMC

El Paso, TX

Overview
Reviews
Vehicles
4.4
244 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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communication truck customer service professional

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Showing 244 reviews

February 10, 2025

From sales to finished contract Shamaley GMC were just outstanding!!!! Will be back for another vehicle as needed !! More

by jhigginsnm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales person (Arion)
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Feb 17, 2025 -

Shamaley Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! We are always more than happy to assist you if anything else comes up. Take care!

February 07, 2025

Staff was friendly and attentive to help upon arrival in service dept. and snacks and water was complimentary. More

by Garciajmg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DIEGO NAVA
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Feb 11, 2025 -

Shamaley Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. If you have any further questions, please give us a call. We're always happy to help!

February 04, 2025

Great service and friendly. Finished the work quickly and always very helpful, truck is running great as it should. More

by Raul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Feb 07, 2025 -

Shamaley Buick GMC responded

Hi Raul, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 01, 2025

Working with Victor was smooth easy. Was helpful in getting us to look at the exact vehicles we were interested in. More

by faguir27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Feb 03, 2025 -

Shamaley Buick GMC responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 30, 2025

Worst experience I’ve had at a dealership. Will know longer take my vehicle to this place. More

by Cfdz174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin, Brian navar
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Feb 03, 2025 -

Shamaley Buick GMC responded

We apologize that despite our efforts, we were unable to fully address your concerns. We understand your disappointment, and we value your business. If there's anything we can do to change your perception of our dealership in the future, please don't hesitate to reach out. We would appreciate the opportunity to earn your trust back.

January 30, 2025

At an oil change, they decided to power wash the hood of my truck. As would be expected, the paint chipped. The previous manager who was dealing with coordinating paint repair was fired. I haven’t heard bac More

by alainasheffield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian
Report | Print
Feb 03, 2025 -

Shamaley Buick GMC responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. David Logston General Manager (915) 231-4004 dlogston@Group1Auto.com

January 30, 2025

This dealership needs to take the customer into account when ordering parts to complete a repair. It takes forever to order and receive parts to complete the repair . Repair prices are ridiculous! More

by Bad Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 03, 2025 -

Shamaley Buick GMC responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. David Logston General Manager (915) 231-4004 dlogston@Group1Auto.com

January 28, 2025

Aaron was really laid-back and really good. He helped us find our truck in a matter of minutes. More

by barakheb1132
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Feb 01, 2025 -

Shamaley Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley GMC. If you have any further questions, please give us a call. We're always happy to help!

January 23, 2025

Had the truck I wanted, Salesman Oscar Olivera did a great job. Was knowledgeable about the truck and was not being overly aggressive to push a sale. He allowed me to make an informed decision. More

by nilos69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Olivera and Luis Batres
Report | Print
Jan 26, 2025 -

Shamaley Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to Oscar here at Shamaley Buick GMC! We hope you have a great day!

January 21, 2025

They have great service the staff is very friendly and answered all my questions and got my work done in a timely manner More

by mchaires74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jan 22, 2025 -

Shamaley Buick GMC responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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