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Shamaley Buick GMC

El Paso, TX

Overview
Reviews
Vehicles
4.4
260 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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communication truck customer service professional

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Showing 260 reviews

October 27, 2023

Took care of all my needs rather quickly and in a timely manner. Staff were very friendly More

by alfredo_frausto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
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Nov 01, 2023 -

Shamaley Buick GMC responded

We are glad to hear that your needs were taken care of quickly and in a timely manner, and that our staff was friendly. Efficient service and a friendly staff can significantly enhance the customer experience. Your feedback is valued!

October 20, 2023

The service advisor was very polite, thorough and knowledgeable. I will definitely go back and refer people I know for service and car shopping. Thank you More

by madridmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Federico Vasquez, Digital AirStrike
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Oct 21, 2023 -

Shamaley Buick GMC responded

It's wonderful to hear that the service advisor was very polite, thorough, and knowledgeable during your visit. Your intention to go back and refer people you know for service and car shopping is a testament to the positive experience you had. Your kind words and recommendations are greatly appreciated. Thank you for sharing your experience!

October 19, 2023

Great service when you arrive, after that poor, poor communication. 100 minutes for oil change? More

by noclue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashiers were excellent, Digital AirStrike
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October 14, 2023

Great service guiremmo was great service helper excellent time frame in returning vechile thank you More

by rick.vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Oct 14, 2023 -

rick.vasquez responded

Shamaley

October 11, 2023

Personnel was very friendly and serviceable, kept me updated on service in a timely manner. More

by aosernas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo in Service dept
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Oct 13, 2023 -

Shamaley Buick GMC responded

We greatly appreciate your feedback! It's wonderful to hear that our personnel was friendly and service-oriented, and that you were kept informed about your service in a timely manner. If you ever require further assistance or have any questions, please don't hesitate to get in touch. We're here to provide excellent service. Thank you for choosing us!

October 10, 2023

Fantastic mechanics working and very knowledgeable about GM auto mobiles and cashiers excellent it communication about bill More

by jcmarquez2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Ruiz, Digital AirStrike
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Oct 12, 2023 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

Marissa R. Is a very helpful, honest, and dependable service representative. I always ask for her to assist me. More

by adgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Oct 07, 2023 -

Shamaley Buick GMC responded

We are thrilled that Marissa provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 28, 2023

Juan was great helped us every step of the way and did everything possible to get us into a vehicle!!! More

by Blanca Martinez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Castillo , Digital AirStrike
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Oct 03, 2023 -

Shamaley Buick GMC responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Juan went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 22, 2023

Today's visit was good. The service rep Federico was great. Very helpful patient nice guy More

by dartalejo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Federico Vazquez
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Sep 26, 2023 -

Shamaley Buick GMC responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Frederico provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

September 18, 2023

I’ve owned 35 different cars in my lifetime, dealt with dozens of service writers, Guillermo Veytia is, by far, the best I’ve ever worked with, polite, conscientious, capable, he was a joy to work with, so More

by Rqarqa77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Sep 23, 2023 -

Shamaley Buick GMC responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Guillermo went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!

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