Shamaley Buick GMC
El Paso, TX
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I was impressed with the quick and thorough service. They offered me multiple service requirements but did not press them on me. They identified a nail in a tire that could have resulted in some serious They offered me multiple service requirements but did not press them on me. They identified a nail in a tire that could have resulted in some serious problems for me. Thank you, I’ll be back. More
The services of my vehicles were carried out in another agency but when buying in this agency and bringing my vehicle to service it is completely different, it is an excellent service and change for the be agency but when buying in this agency and bringing my vehicle to service it is completely different, it is an excellent service and change for the better More
Shamaley Buick GMC Service Department......Santiago Valle/Service Advisor together with service staff professionals, Jared and Frank.......serviced my Cadillac XLR-V. These three professionals collec Valle/Service Advisor together with service staff professionals, Jared and Frank.......serviced my Cadillac XLR-V. These three professionals collectively displayed a personal interest in resolving the service issues my car required. Their attention to detail, timely and continuous consultation with me coupled with their expertise and determination to satisfy my concerns are an example to all other automobile dealer service departments as to the definition of customer service. The cashier at the service department (I believe Sandra) continued the same professional attitude with her detail to service documents providing explantion on the content of each document I signed. Undoubtedly.....Shamaley Buick GMC has invested resources in their employees...resulting in each one earning the moniker of brand ambassador. More
I don’t understand why we bought a brand new truck from this dealership in March and it’s June and still don’t have a registration for our vehicle. Went into the dealership (because called for four hours a this dealership in March and it’s June and still don’t have a registration for our vehicle. Went into the dealership (because called for four hours and nobody answered our call) in beginning of may inquiring on why it’s taking so long. Finance manager said he needed more “forms” completed. Said forms included a power of attorney form which we did not understand because my husband and I are both on the loan and both were present for signing???? Again tried to cal today and apparently nobody is there and they closed the dealership. Can someone please give me some answers? More
Juan Corona was a very knowledgeable person and wasn't too pushy. I wish the customer satisfaction survey had come in so I could have given him a good score on that as well. Trading in my blue chevy silve too pushy. I wish the customer satisfaction survey had come in so I could have given him a good score on that as well. Trading in my blue chevy silverado for a white gmc sierra was a seemingly painless process. More
Perfect Where to begin i had gotten a letter for a couple recalls on my buick i called and scheduled an appointment and were very curtious although it took a Where to begin i had gotten a letter for a couple recalls on my buick i called and scheduled an appointment and were very curtious although it took a bit long cause i kept stepping out haha that was my bad i needed to fill out some papers when i kept stepping out mercy (sales advisor) was awesome and would recommend her and bob (car dealers) was very informative. More