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Shamaley Buick GMC

El Paso, TX

Overview
Reviews
Vehicles
4.5
221 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 221 reviews

January 04, 2025

Amazing work I love my truck and the dealer made it even better for me and enjoyable More

by ivanmendoza92799
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Mata
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Jan 05, 2025 -

Shamaley Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 30, 2024

Great service, professional people. who are courteous and knowledgeable. I will highly recommend this dealership to friends and family. More

by spookylo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Jan 01, 2025 -

Shamaley Buick GMC responded

Hello, thank you for sharing your positive experience! Thanks for the recommendation, and have an amazing day!

December 28, 2024

Rogelio was extremely knowledgeable and attentive to our needs and questions. He was willing to go above and beyond, even as we had shopped around at other dealerships. More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rogelio Pérez
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Dec 30, 2024 -

Shamaley Buick GMC responded

Hello David, we're happy you found Rogelio to be so supportive during your experience here at Shamaley Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 27, 2024

Great people, great service, very attentive to what the customer needs. I would buy a new car again at shamaley. More

by jrobles222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rodriguez, Leo Salas
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Dec 28, 2024 -

Shamaley Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 26, 2024

Had drivers side door handle broken and they tried to sell me one. Very poor customer service from the company the only one that was remorseful was the service writer. If door not fixed we’ll seek legal More

by usrangerjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Magana
Report | Print
Jan 01, 2025 -

Shamaley Buick GMC responded

We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations.

Jan 02, 2025 -

usrangerjack responded

There was not any attempt to get the issue resolved my door handle wasn’t repaired. And the manager who was in charge refused to do anything unless I removed the negative review. And this was done over the phone and in a threatening manner so much for customer service.

December 24, 2024

Diego was very professional and attentive to my questions also he send my car to get a car wash More

by Danny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No longer there
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Dec 26, 2024 -

Shamaley Buick GMC responded

Hello Danny, we're happy you found our staff to be so supportive during your experience here at Shamaley Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!

December 21, 2024

Efficient, checked everything out and made sure that everything was functioning as it should . Very professional and friendly More

by nebraskajohno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall, but all were nice, friendly, professional and efficient
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Dec 24, 2024 -

Shamaley Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!

December 17, 2024

I have been servicing my cars there for about 8 years. I am giving g the a 4 because: They do a terrible job washing the car. My car looks worse after they wash it. They either do t dry it at all or ju More

by Genevieve Trujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Dec 20, 2024 -

Shamaley Buick GMC responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

December 13, 2024

Service Advisor Martin Parra was very helpful in providing me with information about the repairs and services my truck needed. More

by reyg53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Parra
Report | Print
Dec 14, 2024 -

Shamaley Buick GMC responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 09, 2024

I took my truck in to fix a recall issue and they offered to change the oil and rotate the tires. Charles was very professional and fast. I was treated with respect and dignity. Needless to say I would recom More

by israel.r.pinon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Dec 12, 2024 -

Shamaley Buick GMC responded

Hi, we're happy to hear you had such a positive experience with Charles! We hope to be of service to you again in the future. Best wishes, Shamaley Buick GMC

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