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Shamaley Buick GMC

El Paso, TX

Overview
Reviews
Vehicles
4.4
260 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 260 reviews

December 15, 2023

Decently quick service, very respectful, Santiago met me right as I got there and got my car in quickly, when I texted him he replied quickly as well, all in all a healthy experience. More

by Haitham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago , Digital AirStrike
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Dec 19, 2023 -

Shamaley Buick GMC responded

We are thrilled to hear Santiago provided efficient and responsive service during your visit! Having someone attentive and prompt can truly make the service experience much smoother. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

"Not integrity based. I paid for brake job they gave me used brakes. Horrible. Honesty matter. Conspiracy theory liars...." More

by Icon®
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Santiago Valle, Digital AirStrike
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Dec 13, 2023 -

Shamaley Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Dec 13, 2023 -

Shamaley Buick GMC responded

Thank you for bringing this to my attention. I apologize for this misunderstanding you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at dlogston@Group1Auto.com. I look forward to speaking with you. David Logston, General Manager

December 09, 2023

Great customer service! !! Lots of inventory! The most easy and Awesome shopping experience for me and my family! More

by vcarrillo0485
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Dec 12, 2023 -

Shamaley Buick GMC responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're you were pleased. Thank you for your review!

December 05, 2023

Went for an inspection of my 2009 GMC truck. It only took a little over an hour. More

by Efren Romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Dec 07, 2023 -

Shamaley Buick GMC responded

That's great to hear that the inspection for your 2009 GMC truck went smoothly and efficiently, taking just a little over an hour. Efficient service can make a big difference in our busy schedules! Thank you for your business!

December 05, 2023

Great service and customer care…. I had my 2 cars serviced in a professional way.. More

by hecgut00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
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Dec 06, 2023 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

I’ve been going to Shamaley Buick GMC for years and have dealt with the sales department and the service department. Both are top notch. Special recognition should be given to sales manager Alex Barreda and More

by tomghefner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No internet involved
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Dec 07, 2023 -

Shamaley Buick GMC responded

It's wonderful to hear about your positive experiences at Shamaley Buick GMC, both with the sales and service departments! Alex's fair treatment and Marissa's consistent communication and updates on your repairs showcase their dedication to customer satisfaction. They are valuable assets to the Shamaley team. Thank you for your kind words and business!

November 30, 2023

They finished the warranty repair quickly and were friendly. I'll definitely go back again. More

by pereza1483
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Dec 01, 2023 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Santiago was great and very talented great customer service at its best!!!! Must ask for him to when servicing your vehicle. More

by jvelasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago , Digital AirStrike
Report | Print
Dec 01, 2023 -

Shamaley Buick GMC responded

It's fantastic to hear that you had a great experience and that Santiago provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Santiago is the service advisor to ask for to receive the best experience Shamaley can offer! More

by vmario89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago , Digital AirStrike
Report | Print
Nov 30, 2023 -

Shamaley Buick GMC responded

It's fantastic to hear that you had a great experience and that Santiago provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Excellent service, made an appointment (really easy), showed up and they were ready for me. Advisor was professional and went the extra mile. More

by Joseluis.salinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa, service advisor, Digital AirStrike
Report | Print
Dec 01, 2023 -

Shamaley Buick GMC responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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