
Shamaley Buick GMC
El Paso, TX
Filter Reviews by Keyword
By Type
Showing 260 reviews
I brought my car in as it was having electrical issues. The radio was not working, the dash stated service airbag and the seat wouldn’t recline. Throughout the visit I received great updates from the as The radio was not working, the dash stated service airbag and the seat wouldn’t recline. Throughout the visit I received great updates from the assigned representative Hugo. He was very open about what was going on and available anytime I reached out. The frustrating part of my servicing with Shamaley is that two weeks and $1400 later, the only issue that was solved was the radio getting fixed…. Waiting on the part was the biggest reason for the wait time, but if you have the vehicle for two weeks why are the other items not diagnosed and parts ordered against the fault? The seat still won’t recline when you sit in the driver seat and it still alerts for service airbag. More
Took car in for oil change, tire rotation and other stuff. Took 2.5 hours and they didn't even check tire pressures, they were low. Went back for tire pressures, they set them at 40 psi when they shoul stuff. Took 2.5 hours and they didn't even check tire pressures, they were low. Went back for tire pressures, they set them at 40 psi when they should be at 33. Great going guys. More
Excellent attention, thank you Marissa Rodriguez Professional service, always you put attention in all the details, thanks for your recommendations!!! I really appreciate it !!!! Rodriguez Professional service, always you put attention in all the details, thanks for your recommendations!!! I really appreciate it !!!! More
Went in for an oil change, your employees stole my $600 Prada sung glasses. David and marissa have the worst customer service. Don’t recommend anyone here. Y’all hire nothing but thief’s Prada sung glasses. David and marissa have the worst customer service. Don’t recommend anyone here. Y’all hire nothing but thief’s More
Knowledgeable, friendly, and attentive staff. Brought my truck in for service and everyone from service to sales were professional and efficient. Brought my truck in for service and everyone from service to sales were professional and efficient. More
Reliable and honest service. Had dealt with a couple of other dealerships but this is the best by far, keep up the good work! Had dealt with a couple of other dealerships but this is the best by far, keep up the good work! More
I had arrived 20 minutes after my appointment time and Ernie took care of me right away. He had explained that services were taking about 2 hours and offered the shuttle service. I declined the transporta Ernie took care of me right away. He had explained that services were taking about 2 hours and offered the shuttle service. I declined the transportation and looked around the showroom and lot instead. Not even an hour later, he found me and explained the services done to my truck. I was driving home, in my truck a little over an hour after I had arrived! More