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Shamaley Buick GMC

El Paso, TX

4.4
239 Reviews

955 Crockett Street

El Paso, TX

79922

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Showing 239 reviews

April 01, 2025

Poor customer service, service manager response is that he is the middle man my complaint is with general motors More

by cruzzavala939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin,
March 31, 2025

Fast customer service, great employees, service advisors and cashier, excellent shuttle service. Will make the dealership service department my go to service. More

by jcterrones578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin, Alfonso
March 27, 2025

Customer oriented, service oriented, always trying to help. Over the years I have purchased 2 used vehicles & 4 new trucks from them. Consistently helped me with whatever my needs are. More

by durwoodkeeton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Rodriguez
Mar 28, 2025 -

Shamaley Buick GMC responded

Hi, we really appreciate your feedback! We can't wait to see you again, have a great day.

March 25, 2025

I had prompt, courteous service. Thank you for your courtesy. Everyone was very professional when dealing with me. More

by jane.sturgis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Mar 28, 2025 -

Shamaley Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 25, 2025

A few small service items needed on my truck. Marissa did a great job communicating the problems, the resolution, the timeframe. Definitely talk to her if you need service done at this location More

by El Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Mar 28, 2025 -

Shamaley Buick GMC responded

Hi, we are very happy Marissa could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2025

Advisor Ernesto was very professional . He ascertains that the client understands what vehicle issues need attention. Excellent communication between advisor and customer. More

by Fer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto- Advisor
Mar 24, 2025 -

Shamaley Buick GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2025

Will be coming again for my car to be serviced. Thank you Christian and the manager Marissa for all of your help. I will tell all my friends to come to this location. More

by Vicente B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian, manager Marissa
Mar 24, 2025 -

Shamaley Buick GMC responded

Hello Vicente, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

March 22, 2025

Took my vehicle in on a Friday the service representative i spoke on Friday was off on Saturday had a hard getting updates on my vehicle abd a shuttle More

by FERNANDO TIRRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
Mar 26, 2025 -

Shamaley Buick GMC responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. David Logston General Manager Group 1 GMC Westside (915) 231-4004 dlogston@Group1Auto.com

March 01, 2025

Awesome dealership. We initially were looking for a Traverse but stoped to see the Acadia’s and well my wife changed her mind. The one she chose is exactly what she want More

by lopez_andres23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Mata
Mar 04, 2025 -

Shamaley Buick GMC responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 25, 2025

Awesome shopping experience great customer service very clean environment and very helpful staff I will continue purchasing from this dealer in El Paso. More

by Canyon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo and Alex manager.
Feb 28, 2025 -

Shamaley Buick GMC responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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