Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Shamaley Buick GMC

El Paso, TX

Overview
Reviews
Vehicles
4.4
255 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

Directions

Filter Reviews by Keyword

communication truck customer service professional

By Type

Showing 255 reviews

May 09, 2025

The dealership was real, clean. People were very nice. Will definitely buy another vehicle from them again.A plus on service More

by homerpaula28@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar olivares
Report | Print
May 12, 2025 -

Shamaley Buick GMC responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2025

Terrible service , an oil change does not take 2-3 hours long to make , and they have 0 regard on their customers , very disappointed More

by gxamendoza918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa
Report | Print
May 10, 2025 -

Shamaley Buick GMC responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. David Logston General Manager Group 1 GMC Westside dlogston@group1auto.com (915) 231-4000

May 06, 2025

Excellent service and courteous staff. I took the shuttle to and from the dealership and driver was very friendly and professional.. More

by Lupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny and shuttle driver
Report | Print
May 09, 2025 -

Shamaley Buick GMC responded

Hi Lupe, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2025

Martin was on top on every follow up even to advise that was still waiting for an answer from upper management. He was able to understand the situation and resolve in a promptly manner. More

by taniacaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
May 02, 2025 -

Shamaley Buick GMC responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

April 25, 2025

Friendly, professional service employees, great service on a reasonable time, customer waiting area is very clean and comfortable with coffee and drinking water available. Vehicle service was completed pro More

by rlratliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Apr 28, 2025 -

Shamaley Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 23, 2025

Polite, professional, and timely service. Corrected all issues with the vehicle on top of the regular service items like oil change and tire rotation. More

by Rclark1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merida Rodriquez
Report | Print
Apr 26, 2025 -

Shamaley Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 20, 2025

They were very good. Kept up good communications and honored the discounts that sent via email. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Apr 21, 2025 -

Shamaley Buick GMC responded

Hi, thank you so much for your positive comments about Group 1 GMC Westside! If you have any further questions, please give us a call. We're always happy to help!

April 19, 2025

Salesman Mario was great! Answered all my questions and very honest about vehicle and offered great feedback. More

by shawn_1240
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Apr 21, 2025 -

Shamaley Buick GMC responded

Hello, we're happy you found Mario to be so supportive during your experience here at Group 1 GMC Westside. Feel free to reach out to us if you need anything. Have a wonderful day.

April 17, 2025

Exceptional car dealership! Friendly staff, seamless process, great selection, and superb service. Highly recommended for car buyers! More

by josejimenezot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Olivera , Alejandro Barreda
Report | Print
Apr 18, 2025 -

Shamaley Buick GMC responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 17, 2025

They provided great service along with very knowledgeable technicians that give you an overview of your cars inspections and potential fixes that may need to be done. More

by jacobrussell747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Apr 19, 2025 -

Shamaley Buick GMC responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
2
...
26