Shaker's Family Hyundai - Service Center
Watertown, CT
435 Reviews of Shaker's Family Hyundai - Service Center
From the dealership to corporate, they are all thieves. You could assume that to begin with because they are in it for the money, but Hyundai is especially shady. Never had this issue with any other dealer You could assume that to begin with because they are in it for the money, but Hyundai is especially shady. Never had this issue with any other dealership. They leased me a new Tucson with a dangerous alignment issue they’ve failed to fix after 4 service appointments. Then they tell me there’s now a recall where the vehicle can CATCH ON FIRE and I shouldn’t park in my garage anymore, and to immediately exit the vehicle if the ABS light comes on. The best part? They don’t even have the parts to fix it!!!! This vehicle is unsafe to drive, and they don’t seem to care. Promises to help, promises to call you back…all lies. They got my money and they are happy. Corporate is no better (shocking). Was told to expect a call back so many times, and have received exactly 1 out of maybe 8 call backs. Andy Zaccardo in sales, Sharmela and Chris in service, Ed SHAKER the namesake to the company, Eric the GM…all have stopped responding to my emails and pleas for help. I’ve been patient, polite, and tried to be understanding but have no choice but to waste my only spare time and cash to hire a lawyer and begin the lemon law process because these people do not care. Do yourself a favor, read the reviews of this place and avoid it. More
Shantelle was very helpful when I came to Shakers Family Hyundai looking for a newer vehicle. She was right to the point and helped me with everything I asked for - not pushy at all which is great because I Hyundai looking for a newer vehicle. She was right to the point and helped me with everything I asked for - not pushy at all which is great because I don't usually do well in those situations. I have my new vehicle and couldn't be happier! More
Fui atendida por la vendetta Shantel, muy comunicativa, honesta y dispuesta a encontrar la mineral de cubrir nuestras necesidades. El.personal de finanza tambien fue muy dispuesta a explicar todo y acerta honesta y dispuesta a encontrar la mineral de cubrir nuestras necesidades. El.personal de finanza tambien fue muy dispuesta a explicar todo y acertar a nuestros interests y presupuesto. Muy complacida con los procedimientos administrativos. More
Bryan Coney- May our experience amazing! He was knowledgeable and courteous! The whole process was seem less from inception! Looking forward to future business with Shaker and Bryan knowledgeable and courteous! The whole process was seem less from inception! Looking forward to future business with Shaker and Bryan More
Everything was quick, convenient and clean. Shantelle helped a stressful day fly by and got me the car I wanted. Thank you guys. Happy new year helped a stressful day fly by and got me the car I wanted. Thank you guys. Happy new year More
Michael Kather has been really awesome helping me into a new vehicle. He has been nothing short of friendly and Transparent. His service is very appreciated. new vehicle. He has been nothing short of friendly and Transparent. His service is very appreciated. More
The best shopping experience here at shaker’s family Hyundai. The process was fast and smooth! Thank you so much shantelle Diaz for your help!!!!!! Hyundai. The process was fast and smooth! Thank you so much shantelle Diaz for your help!!!!!! More
Today I had the pleasure of working with Kenny Keen. He was extremely attentive, and was more than accommodating in working with me. I can honestly say, I've never had another salesman follow up with, and/ was extremely attentive, and was more than accommodating in working with me. I can honestly say, I've never had another salesman follow up with, and/or listen to my concerns and requests as thoroughly as Kenny. I am thoroughly pleases to have had the opportunity to work with Kenny and the rest of the team over at Shaker's. More
Absolutely Terrible! Dealership refuses to return calls. Just as bad as Shaker's Kia which closed due to terrible service!!! i am not at at all pleased with Shakers. Dealership refuses to return calls. Just as bad as Shaker's Kia which closed due to terrible service!!! i am not at at all pleased with Shakers. More