Shaker's Family Hyundai - Service Center

Very pleasant, informative, kept us informed of car’s condition & work being done. Finished work in timely manner. Friendly , helpful staff. condition & work being done. Finished work in timely manner. Friendly , helpful staff. More

People (thanks, Amy) and service are terrific. However, getting through to Shaker on the phone is too difficult. Please make it easier to reach Service via phone! However, getting through to Shaker on the phone is too difficult. Please make it easier to reach Service via phone! More

The service center is severly understaffed and it takes way too long. I would much rather drop my car off, but they don't have any loaner cars available. way too long. I would much rather drop my car off, but they don't have any loaner cars available. More

Great service. Great people. Nothing else to say. Close to home dealership is very important to me. Great people. Nothing else to say. Close to home dealership is very important to me. More

Service team was great. Amy checked me in. Super friendly and helpful. Received an overview video from the service tech shortly after I dropped it off. Whole experience Amy checked me in. Super friendly and helpful. Received an overview video from the service tech shortly after I dropped it off. Whole experience was great 😃 More

Clean, patient, slow, long wait time for a scheduled appointment, no clear explanation for work appointment, no clear explanation for work More

Very well organized service team . Prompt and on time service . Liked how easy it was to check in and out . Prompt and on time service . Liked how easy it was to check in and out . More

While I admit the staff in the service department are very nice, I have had more than one occasion where I had scheduled service for particular issues and they did not have the part available when I brou very nice, I have had more than one occasion where I had scheduled service for particular issues and they did not have the part available when I brought my car in. It always takes weeks to get an appointment and to have to come back at a later date because they don't have the appropriate parts at the time of my appointment is not acceptable, nor is not being able to reach anyone in the service department in spite of numerous calls. I've been inconvenienced more than once and feel that Shaker would benefit from hiring a designated person to answer the phones in the service department and also have someone check prior to appointments that the parts required for the service call are in stock. My latest incident was a recall issue for a specific part that should have been in inventory but somehow it wasn't, and I wasn't notified about it until 10 minutes before they closed the service department. It's a waste of your time and mine if I bring my car in but Shaker is unable to service it because the promised parts aren't there. I was told I'd receive a discount for my inconvenience but upon picking up my vehicle at a later date I did not see any such discount. To be honest, if I had another dealership I could visit, I would, but this one is in the same town where I live and most convenient. Shaker is definitely understaffed and it's not good for business. More

Service time it took for an oil change was excessive. Dropped off at 9 am and never got a call and tried calling several times with no answer. Went there to check on status and almost 5 hours later it w Dropped off at 9 am and never got a call and tried calling several times with no answer. Went there to check on status and almost 5 hours later it was just going in and only because the person in service went back there. Totally unacceptable service. More

On every occasion that I have had service needs, Shaker's Family Hyundai has made me feel like I am important to them as a valued customer. Also I am always taken care of promptly. I am so happy I decided to Family Hyundai has made me feel like I am important to them as a valued customer. Also I am always taken care of promptly. I am so happy I decided to buy a Hyundai particularly from Shaker's Family Hyundai, and the waiting room is Immaculate! More