Shaker's Family Hyundai - Service Center

Brought car in night before told them car needed to be ready by 3 pm. 430 we were still waiting. Thank god there are other hyundai dealers near me ready by 3 pm. 430 we were still waiting. Thank god there are other hyundai dealers near me More

very disappointed in my service experience. I scheduled an appointment for an oil change several weeks ago. I brought my car in on 7/26/23 at 9:30 a.m. per my scheduled appointment. I was to I scheduled an appointment for an oil change several weeks ago. I brought my car in on 7/26/23 at 9:30 a.m. per my scheduled appointment. I was told it would take approximately 2 hours. However, my car was not ready for 4 hours. I stayed in the Watertown area for 4 hours and had to waste a half of day of my day off from work. I called at the 2 hour mark and was told I would receive a call back with status. I did not receive a call back. I had to call again at the 3 hour mark.. Very frustrating. More

Again, as I said earlier, there needs to be a mechanic present until closing to eplain problem(s) with auto. present until closing to eplain problem(s) with auto. More

Always professional and friendly. I would recommend shakers to my friends and family. This is my 2nd purchased from shaker and I would continue going to them for my next car. I would recommend shakers to my friends and family. This is my 2nd purchased from shaker and I would continue going to them for my next car. More

I've had my car serviced in different places but no one ever sent me a video describing the part of my car that was being inspected so I could see for my own self. Plus they vacuumed out my car and wiped i ever sent me a video describing the part of my car that was being inspected so I could see for my own self. Plus they vacuumed out my car and wiped it down inside. Excellent service. More

I arrived for my 10:00 appointment to have an anti theft software update per recall. 2 hrs and 45 minutes later I was able to leave. First, I was told about an array of services my vehicle should have. I be software update per recall. 2 hrs and 45 minutes later I was able to leave. First, I was told about an array of services my vehicle should have. I believe it’s called upselling. I heard them give a young woman an almost identical list. The vehicle was clean. The staff extremely polite . I appreciate the inspection video. More

I drop off my car 5/27 at the dealership with engine problems and as off today I have not heard from anyone about what’s wrong with it , call every week & left several messages to the service manager Ma problems and as off today I have not heard from anyone about what’s wrong with it , call every week & left several messages to the service manager Max , call corporate as well to complain. Playing phone tag with corporate as well . . Hyundai it saying the have no loaner for 2 1/2 month . Look for other option this dealership it’s not it .. More

Extremely poor customer service experience with the parts department unable to quote accurate shipping times for spark plugs both Chris and Rob refused to call me back with updates that parts wouldn’t be in department unable to quote accurate shipping times for spark plugs both Chris and Rob refused to call me back with updates that parts wouldn’t be in communication is key in this world and there is none of it at Shakers Hyundai parts More

Quoted a repair price over $500 dollars what another shop quoted me. Price gouging ripoff. quoted me. Price gouging ripoff. More

When u bring a car to the dealership & ur told its covered by the warranty & then u go pick it up .... they tell u its not covered by the warranty.... its bull. U would think they would tell u before covered by the warranty & then u go pick it up .... they tell u its not covered by the warranty.... its bull. U would think they would tell u before they fix it that its not covered so ur not surprised. Dealerships & their service departments are nothing but a joke. More