Shaker's Family Hyundai - Service Center
Watertown, CT
543 Reviews of Shaker's Family Hyundai - Service Center
Always satisfied with service. I cannot remember off hand the name of the person who helped me on 11/18/23 but very pleasant and knowleagable. I cannot remember off hand the name of the person who helped me on 11/18/23 but very pleasant and knowleagable. More
Bought the car in July and have been back 3 times. The service technicians either don’t care or incompetent-probably a little of both. They’ve misdiagnosed the problem on each of the occasions (I bro The service technicians either don’t care or incompetent-probably a little of both. They’ve misdiagnosed the problem on each of the occasions (I brought it to another dealer to get a more accurate diagnosis) I brought it in. Bottom line stay away from here. More
I was so impressed with my Service Advisor named Colby and also Mitch. Colby made me feel like buying another vehicle from Shaker's Hyundai. He was so kind to me and really knows how to treat his custome and also Mitch. Colby made me feel like buying another vehicle from Shaker's Hyundai. He was so kind to me and really knows how to treat his customers! He is a new employee at Shaker's Hyundai and I told him he could be the Manager because he makes you feel happy for buying a vehicle at Shaker's Hyundai. More
Very friendly and polite. They forgot to remove old sticker for when next service is due and replace w new one. Other than that seemed to be fine. They forgot to remove old sticker for when next service is due and replace w new one. Other than that seemed to be fine. More
The staff went above and beyond. I had questions about some of my new 2024 Tucson hybrid's car functions and Matt (I think that is his name) was very patient and even took me for a I had questions about some of my new 2024 Tucson hybrid's car functions and Matt (I think that is his name) was very patient and even took me for a test drive to demonstrate some of the drive features that I wasn't familiar with. Another person in Sales in addition to Xavier, also answered my questions about setting up certain functions in the digital display. Unfortunately, I didn't get his name but he sits very close to the service office. More
Very clean, great employees. Not sure, but felt I was there longer than necessary. Wondered what time they actually began work on my car after I arrived. . Not sure, but felt I was there longer than necessary. Wondered what time they actually began work on my car after I arrived. . More