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Shaker's Family Hyundai - Service Center

Watertown, CT

4.4
473 Reviews

473 Reviews of Shaker's Family Hyundai - Service Center

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October 08, 2023

VIP Treatment all the way! My husband and I drive from Danbury Ct. to get our 2023 Elantra serviced at Shaker’s Hyundai in Watertown Ct. I never met a more caring professional More

by Jan & Steve Friedmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
October 08, 2023

Always friendly, professional and reasonable. Service writers very helpful and easy to talk to and understand. More

by debjayson
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy in service
October 08, 2023

Good customer service, reasonable wait times, staff is friendly and helpful. Wish the service department had later appointments available. More

by R.P.MISCHOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayleen Perduta
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

2:5 hour oil change with appointment is unacceptable. May look elsewhere for future service More

by EML08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
October 05, 2023

Went the extra mile to try to determine if there was 2 issues with my used Chevy Traverse. Consulted a Chevy person when their research didn’t turn up results. More

by WPD523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch in service
October 03, 2023

James greeted me with a cheerful "Hello, how are you? "upon my arrival at the dealership. Joe kept me informed throughout my visit. He was helpful in explaining what the needs of my car were. Both men More

by BOBVIT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service
October 02, 2023

Very impressive! ! From the moment I walked in, every staff member was friendly. Courteous and information. A real pleasure More

by HERLILLYNESS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ondre Canzius
October 01, 2023

Took care of all my TSBs with a thorough explanation and accurate time estimate. Free wifi and keurig made the wait bearable! More

by Msgreen1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Smith, Joe in service — both excellent
October 01, 2023

Waisted my time there. 3 hours and they couldn’t get the recalls done. My car was perfectly fine and when I got out stop working, with battery issues but I was NOT informed More

by rdsosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 03, 2023 -

Shaker's Family Hyundai responded

Hi there, We're truly sorry for the difficulties you faced during your recent visit. We apologize for the delay in completing recalls and the lack of communication regarding your car's battery issue. Your feedback is invaluable, and we're taking steps to improve our service. We understand the importance of your trust and hope for the opportunity to regain it in the future. Thank you for taking the time to share your concerns with us.

September 30, 2023

Great service and the they seemed to care about your time and vehicle. I wish that their on line scheduling was a lot more vaailable and accessible for times and changes More

by DONNAANDSTAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shantelle Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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