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Shaker's Family Hyundai - Service Center

Watertown, CT

4.4
443 Reviews

443 Reviews of Shaker's Family Hyundai - Service Center

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December 28, 2023

Professional staff and they where very helpful to my issue. Done job in timely manner More

by SMONTALBANO24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Dec 28, 2023 -

Shaker's Family Hyundai responded

Thank you so much!!

December 28, 2023

Greeted quickly and efficiently. Service Rep kept me updated on the status of my vehicle. Provided video of service as well. More

by tbeaulieu70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 02, 2024 -

Shaker's Family Hyundai responded

Thank you!! We're glad to know you enjoyed the video. Have a great day!

December 28, 2023

My recent service at Shaker's Family Hyundai was out of this world. Mitch Hubert is the greatest service associate I have ever encountered. He made my experience quick, stress free, and one that I would More

by ANTHONY.MANCINI7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Hubert
Jan 02, 2024 -

Shaker's Family Hyundai responded

Thank you so much! We'll be sure to pass along your kind words to Mitch! Have an amazing day.

December 28, 2023

Great service department that goes beyond to help and make things right. The service team is an asset to the dealership! More

by germastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with service
Jan 02, 2024 -

Shaker's Family Hyundai responded

Thank you so so much!

December 27, 2023

Brought my 2021 palisade in for replacement on 4 speakers was told I would be given a loaner. Upon arrival no loaner was “available” then then 4 speakers that were supposedly ordered were the incorrect ones. More

by Steffi Ramos
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Mitch in Service never worked with a sales person
Dec 28, 2023 -

Shaker's Family Hyundai responded

Hi there, I am truly sorry to hear that you had a negative experience. It's disheartening to learn that the speaker replacement process did not go as smoothly as expected, and we understand the frustration caused by the delay. We acknowledge that your time is valuable, and we genuinely appreciate your patience in this matter. If there's anything we can do to address your concerns, please reach out to me at lindsey@shakerautogroup.com. We hope for the opportunity to make things right.

December 27, 2023

Great Staff, everyone was very nice and went above and beyond to make our experience a success. More

by ROBERT@EAGLE-FENCE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Shaker's Family Hyundai responded

Thank you so much!!!

December 23, 2023

Service is always good. My problem with USB pop up on dashboard is not resolved More

by 20BANZ15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shantelle Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Shaker's Family Hyundai responded

Thank you for taking the time to share your positive feedback regarding our service department. We appreciate your continued trust in our team. To better assist you with the USB pop-up issue, we encourage you to reach out directly to Max, our service manager, at mcasagrande@shakershyundai.com. You can also contact our service department at 860-631-4184. Thank you.

December 23, 2023

Excellent staff and quality of care from personal to professional. Service members explained things in an understandable way and treated customers with respect and care - checking in to see if I needed More

by vdergachev12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Dec 28, 2023 -

Shaker's Family Hyundai responded

Thank you!! We look forward to having you back!!

December 22, 2023

The service department staff is excellent! They dropped me off and picked me up when my vehicle was ready. They keep you informed during the service too. More

by pnardella59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 28, 2023 -

Shaker's Family Hyundai responded

Thank you so so much! We truly appreciate you and are thrilled to hear that you had a great experience with our service department.

December 20, 2023

Very nice and helpful. I really like the video showing what needs to be done More

by steelerfan12463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry forgot name
Dec 28, 2023 -

Shaker's Family Hyundai responded

Thank you so much! We're so glad to know that you enjoyed the video!!!

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