Shaker's Family Ford

MIKE TALARICO! BY far the only salesman that I have ever truly liked. He was honest and down to earth. I did not feel pressured to buy anything and he was nothing bu BY far the only salesman that I have ever truly liked. He was honest and down to earth. I did not feel pressured to buy anything and he was nothing but helpful through my entire car buying experience. Highly recommend to use Mike as your salesperson! More

Best sales man. I gave that rating because Rodrigo was very hospitable. He knew what I wanted & needed for my situation. I would recommend him to anyone if they wan I gave that rating because Rodrigo was very hospitable. He knew what I wanted & needed for my situation. I would recommend him to anyone if they wanted to shop for a car. More

RIP mustang I would like to take a moment of silence for my beautiful mustang that was killed in the incompetent hands at Shaker Family Ford Lincoln. The complica I would like to take a moment of silence for my beautiful mustang that was killed in the incompetent hands at Shaker Family Ford Lincoln. The complicated service of an oil change was to much for this dealership to handle. OIL was forgotten during the oil change resulting in a complete engine failure in their care. I was told my car wouldn't start and was asked if the car was making any noises prior to the service. I told them I was here for an oil change and nothing else. So they put me into a Hyundai Accent because shaker didn't have any loaner cars because their 2 star rating on yelp is accurate. I sat down with the service manger Rick who lied straight to my face about the party responsible being terminated. Rick then found me a Lincoln MKZ to drive because the service to fix my car would be upwards of 5 weeks. I get this mkz home and hear some type of ticking noise and notice that this loaner car is 7,000+ overdue for service. I call the dealership to make sure this was ok and rick told me he would look into it. No response, the mkz had a mechanical failure while I was driving it. (See below video) at least the offered to pay for my Uber home..... was never reimbursed my $18 After now being put into my 4th vehicle I missed place one of my credit cards. Call the dealership and ask if they can check the center console and got no response.... The dealerships offer to fix all this was to give me a base model focus for $15 dollars less a month than mustang or have the incompetent service department put in a new engine in the mustang so we can continue our relationship. I choose option C, the thought of having to deal with the staff at shaker family ford in Watertown left such a bad taste in my mouth I wrote a check for $2905 to end my lease so I would never have to go there again. More

Gail Ford flex This was the best experience in buying a car I ever had. We got we was welcome at the door, the owner came up and introduce him self to us and thank u This was the best experience in buying a car I ever had. We got we was welcome at the door, the owner came up and introduce him self to us and thank us for coming in and introduce us to Philip Rice. A very nice man , and I don't like Salesmen. The whole experience was amazing. Thank you Family Ford More

Amazing Well everyone knows buying a vehicle is not an easy task. I walked into the dealership and was greeted by staff. I was intoduced to Salesman Jim Reed Well everyone knows buying a vehicle is not an easy task. I walked into the dealership and was greeted by staff. I was intoduced to Salesman Jim Reed and explained to him what type of vehicle I was looking for. Jim had the vehicle that I was looking for and drove it up front, where I was taken on a test drive. Jim was a true professional and not a pushy salesman. He made me feel comfortable and at ease. What a fantastic experiance I had. I ended up buying the vehicle and picked it up the next day. Thanks Jim for being a true professional!!!! Sincerly J. Nelson More

Excellent experience I had the pleasure of dealing with Cathy Reed the other day when I was looking to replace my Jeep. Cathy took the time and effort to research all opt I had the pleasure of dealing with Cathy Reed the other day when I was looking to replace my Jeep. Cathy took the time and effort to research all options that would meet my needs. It was an excellent and "painless" experience.....no pressure. Thanks Cathy ! More

Excellent Experience Marjan was absolutely fantastic. I really enjoyed buying a truck that she found for me and I'm happy I bought it. I really recommend her as a sales pe Marjan was absolutely fantastic. I really enjoyed buying a truck that she found for me and I'm happy I bought it. I really recommend her as a sales person she is a very sweet person. she will do anything for you! I highly recommend this dealer. More

Excellent experience Marjan was great. She saw what I drove and found the perfect truck for me and my family. She showed me the truck I didn't know I wanted, and got me in Marjan was great. She saw what I drove and found the perfect truck for me and my family. She showed me the truck I didn't know I wanted, and got me in the drivers seat. I'm excited with my purchase! I will definatley recomend this dealership. More

Satisfied customer Bill Reed was knowledgeable and professional . Sales and service always friendly and helpful. He knows his products and was very helpfull. Thanks for Bill Reed was knowledgeable and professional . Sales and service always friendly and helpful. He knows his products and was very helpfull. Thanks for all your help. More

Very curtious and respectful. Phil went out of his way to find me the vehicle I exactly wanted. He was patient with me and was never “salesy”. He made sure to learn what I wanted, Phil went out of his way to find me the vehicle I exactly wanted. He was patient with me and was never “salesy”. He made sure to learn what I wanted, what was important to me, and made sure to take into account how much I could afford. And he made it possible! I am so happy to now have a truck of my dreams, thanks to Phil, and his dealership. I feel much more safe, secure, and making payments that I am comfortable with. More