Shaker's Family Ford
Watertown, CT
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1,761 Reviews of Shaker's Family Ford
Consummate professionals. No pressure. I am one of the few people who have owned more than 15 automobiles in my life. So when I found the pickup truck I was looking for at Shaker, I knew wh I am one of the few people who have owned more than 15 automobiles in my life. So when I found the pickup truck I was looking for at Shaker, I knew what my general expectations should be. (I've never purchased from this dealer). Jim Reed was polite and knowledgeable. He was noticeably curious as to my choice of purchase. (A surprisingly well cared for 2008 Ford Ranger). He may have raised an eyebrow but never made it seem uncomfortable. It was the make, model, engine size, color, and package that I wanted. That's all that mattered. He didn't try to upsell me or convince me as to why I needed a newer, bigger, better, larger model with more options. It was refreshing and I appreciated it. Cindy was great...as well as patient while my wife ran home to pick up forgotten paperwork. I would gladly recommend them to anyone. More
Excellent service! Great experience! We just purchased a used 2015 F250. It was a great experience! Dom, our salesman, was very knowledgable and NOT pushy at all. He was concerned with fi We just purchased a used 2015 F250. It was a great experience! Dom, our salesman, was very knowledgable and NOT pushy at all. He was concerned with finding the best vehicle to suit our needs. Corey Shaker personally helped explain the towing parameters for each model pickup! Manny was also very professional and courteous! Thank you to all at Shaker Family Ford for making car buying hassle free! More
Happy with our New MKC I can't be more pleased with my new Lincoln MKC.. But being satisfied with the automobile is only a part of the equation. Being happy with the sales a I can't be more pleased with my new Lincoln MKC.. But being satisfied with the automobile is only a part of the equation. Being happy with the sales approach and team effort and the deal itself is just as important. Dom Lacapra was an integral part of our satisfaction in dealing with Shaker Ford. He took me out in a new MKC that I was purchasing for my wife. When I came back the next day, my tried out the car but wasn't happy with it. No problem. We tried a different MKC ( the bigger engine and lighter interior) and she was sold. I felt Dom got us the best deal possible and spent the following day going over the electronics with my wife and I. Cindy was also a tremendous help in processing the paperwork and also when I changed my mind on our trade-in. While it was too late to reverse the paperwork, she managed to sell back the car at the same price I received for a trade-in. I appreciate the Shaker family for allowing that to happen. They will have my loyalty and return business as a result in the way they do business. Ron and Cynthia N. More
A great experience, A++ Just bought a Ford Explorer from Jim Cianciolo. A great experience, the staff at Shakers is very professional and courteous. Would recommend anyone lo Just bought a Ford Explorer from Jim Cianciolo. A great experience, the staff at Shakers is very professional and courteous. Would recommend anyone looking for a Ford or Lincoln to stop by at Shakers and I would definitely ask for Jim C. Thanks Jim for all your help A+ in my book!!! More
We have a new 2016 Ford Escape Another new Ford from the same dealer and the same sales consultant, Bill Reed. Same great experience as we have had several times before. Business ma Another new Ford from the same dealer and the same sales consultant, Bill Reed. Same great experience as we have had several times before. Business manager Manny Pinho was very helpful explaining the leasing program. And Bill Reed took the time to make us familiar with our new Escape before we left the lot. We are satisfied with Shakers and their staff. More
Great experience Staff was very friendly, offered me coffee and connected me with a sales person within minutes of arriving. Dom Lacapra was my sales person. He crea Staff was very friendly, offered me coffee and connected me with a sales person within minutes of arriving. Dom Lacapra was my sales person. He created a profile from the start asking me all the features I am seeking and what price range I was looking to spend. That helped narrow our search and we were able to find the perfect fit within the hour, and that included a test drive. He explained the process and provided me with all the car's history (used car purchase). Dom was very easy to connect with and he offered great tips and was not pushy at all. More
New 2016 Ford Explorer !! Great car buying experience. Just recently purchased a 2016 Ford Explorer. Was assigned to Jim Reed our sales consultant. Jim was excellent to work Great car buying experience. Just recently purchased a 2016 Ford Explorer. Was assigned to Jim Reed our sales consultant. Jim was excellent to work with and never felt any pressure to buy during our visits to Shakers. Jim worked with us related to the vehicle financing and were able to come under budget on our monthly payment. After our purchase Jim followed up with us, checking to see if we were enjoying our new SUV and if we had any concerns / issues on our new purchase. Looking forward to taking advantage of Shaker's owner loyalty program as well. Would recommend Shaker's / Jim Reed to anyone. More
Excellent dealer /straightforward experience The process was simple and the car is great. Ford Flex. Friendly, helpful Sales Agent and Financial Department. In and out, test drive and buy in n The process was simple and the car is great. Ford Flex. Friendly, helpful Sales Agent and Financial Department. In and out, test drive and buy in no time at all. More
Excellent There was no hassle working with Cathy Reed at Shaker Family Ford. She was so helpful and pleasant to work with. When it was time to sign with finance There was no hassle working with Cathy Reed at Shaker Family Ford. She was so helpful and pleasant to work with. When it was time to sign with finance Cyndi Bugbee was super efficient. I was in and out of there in no time! More
Easy to work with. Never felt pressured Shaker’s staff is very knowledgeable, easy to work with, and I never felt any pressure to buy or to hurry and make a decision. Jim Reed worked with m Shaker’s staff is very knowledgeable, easy to work with, and I never felt any pressure to buy or to hurry and make a decision. Jim Reed worked with me through the whole process. This was the first time I was buying a car myself and I never felt that Shaker’s was taking advantage of that. I love my new car and Jim made the process as smooth as possible, even when I hit some bumps on my end. I appreciate all their patience and their kindness to this first time car buyer! I would recommend Jim and the whole staff to anyone looking for a quality car and answers to their questions. More