Shaheen Chevrolet - Service Center

I will NEVER go back to Shaheen Chevrolet. I went to get my oil change there and about a week and a half later I went to replace my headlight and notice that the wire to my hood was hanging and was not atta my oil change there and about a week and a half later I went to replace my headlight and notice that the wire to my hood was hanging and was not attached to the lever. So I drove over to Shaheen asked to speak to a manager. Odus said that he was a manager and I explained to him that my wire is hanging and it is not attached to the hood lever. Odus checked it and said "yup it's broken" They tried to pull on the wire to open the hood and could not get it open. I told him that they were the last people who was under my hood. He said that he would order the part and they will take care of it. So when Odus called me back he stated that it would be $221 and that they will "Help Me Out" and do it for $157 and pay for the hood lever. I was in shock that they are charging me for breaking something on my vehicle and not informing me of it. So then I also talk to Tom and Mark and they both say that it will be $157 to fix and that they weren't sure that they broke it. So when I dropped off my truck to be fixed (They didn't even offer to have their service van pick me up, I had to call them back to see if they have a service van they drops off customers back at work, and they said yes) Mark asked me if I had the paperwork from the oil change and I said yes. I got it out of my truck and he said go to page 2, I told him they didn't give me a page 2. He show me their page 2 that was not given to me or told to me and under notes it said "Hood Lever Separated From Cable UPON ARRIVAL". Now I'm concerned if they could get my hood open when they broke the lever and the cable at the time of the oil change and did they actually do my oil change? I took that copy and figure that they did finally realize that it was broken by them and they were going to take care of the problem they created. I went back to work they called me about 5 hours later and said that it was finished. Wes the drive came back to pick me up from work and take me to pick up my truck. (Wes was a great driver and very kind) I went to get my keys and she says its going to be $157 so I asked to talk to Mark or Tom but they had left for the day. So the cashier I think her name was Andrea (she was very kind) had brought over the shift leader that was on duty I think his name was Todd. He was very rude and accused me of stealing. When I walked away from him and went back to the cashier and he yelled at me "If you leave you are stealing" I couldn't believe that he said that! Finally after almost an hour of going back and forth they said that they would take care of the cost. I guess their sign on their door "We Want You Completely Satisfied" is a complete LIE! They broke the hood cable and lever on my truck, didn't tell me, let me drive off the their lot knowing what they did and then tried to make me pay for it. What kind of place does that? NOT ONE I WILL BE BACK TO! You have not only lost me a customer but all of my family and friends that I have told too! More

It's nice to have all of our warranty and service issues done correctly and completely the first time when we take our vehicle in . Everyone involved made sure that was the experience we had when we issues done correctly and completely the first time when we take our vehicle in . Everyone involved made sure that was the experience we had when we took our truck in . More

What was seen on the internet was NOT even close to reality. What a bunch of jokers. Don't waste your time. Wait time to test drive a vehicle was 45 minutes. Tank was empty when vehicle was pulled u reality. What a bunch of jokers. Don't waste your time. Wait time to test drive a vehicle was 45 minutes. Tank was empty when vehicle was pulled up. Check engine light was on. Headlight was out. Like I said, don't waste your time. More

Long story short. Before I brought in my car for repair, I checked online to see what types of reviews this dealership had from customers. Overall had very good feedback. July 5th brought my car in for bu I checked online to see what types of reviews this dealership had from customers. Overall had very good feedback. July 5th brought my car in for burnt headlight, turn signal, and replace head liner due to water leak from sunroof. Received and call on July 6th from Mike and was told it was ready to be picked up. Showed up at the dealership and was told that they had to order parts and would be in the next week. Two weeks later brought my car back at 8 am and was told that it would be ready around noon. Stayed at the dealership until 5pm and was told by Mike to go home because he could not find the mechanic. Only reason I stayed so long because I live over a hour drive away. Get a call the next day and was told it wouldn't be ready due to mirror not being painted yet and would take another day. So next day get a call and was told the car was ready to be picked up. Showed back at the dealership to find that several of the pillars was falling off due to them breaking off the clips, overhead light compartment hanging off, molding not put on right, clips broken off the door, and what looked to be like glue on the dash and seats. Went back into the service building to show the service manager Tom what work was done. Tom was very rude and very dishonest. He tried to blame it on another dealership breaking the clips. After about 10 minutes of wasting my breath, he agreed to order new parts, fill my gas tank, and detail the car and was told to bring the car back next week. Also at that time, he told me one of his mechanics found a crack under the door panel and one would be ordered. So a week later, I bring the car back to Shaheen's when the parts arrived. Three days pass and was told my car was ready to be picked up. They fixed the pillars, overhead lighting, clips in the door, and detailed the car. Gas tank was never filled up and door panel was never replaced. Talked to Tom the service manager again and he looked me right in the eyes and told me he never agreed to fix the crack under the door panel. I would of never known it was there unless he told me about it. These are the most dishonest people I've ever seen. If you ever need your car fixed, do yourself a big favor and stay away from this dealership. On the bright side of things, my wife and I replaced our curse words with Shaheen and all our friends are catching on. More