Shaheen Chevrolet

I will NEVER go back to Shaheen Chevrolet. I went to get my oil change there and about a week and a half later I went to replace my headlight and notice that the wire to my hood was hanging and was not atta my oil change there and about a week and a half later I went to replace my headlight and notice that the wire to my hood was hanging and was not attached to the lever. So I drove over to Shaheen asked to speak to a manager. Odus said that he was a manager and I explained to him that my wire is hanging and it is not attached to the hood lever. Odus checked it and said "yup it's broken" They tried to pull on the wire to open the hood and could not get it open. I told him that they were the last people who was under my hood. He said that he would order the part and they will take care of it. So when Odus called me back he stated that it would be $221 and that they will "Help Me Out" and do it for $157 and pay for the hood lever. I was in shock that they are charging me for breaking something on my vehicle and not informing me of it. So then I also talk to Tom and Mark and they both say that it will be $157 to fix and that they weren't sure that they broke it. So when I dropped off my truck to be fixed (They didn't even offer to have their service van pick me up, I had to call them back to see if they have a service van they drops off customers back at work, and they said yes) Mark asked me if I had the paperwork from the oil change and I said yes. I got it out of my truck and he said go to page 2, I told him they didn't give me a page 2. He show me their page 2 that was not given to me or told to me and under notes it said "Hood Lever Separated From Cable UPON ARRIVAL". Now I'm concerned if they could get my hood open when they broke the lever and the cable at the time of the oil change and did they actually do my oil change? I took that copy and figure that they did finally realize that it was broken by them and they were going to take care of the problem they created. I went back to work they called me about 5 hours later and said that it was finished. Wes the drive came back to pick me up from work and take me to pick up my truck. (Wes was a great driver and very kind) I went to get my keys and she says its going to be $157 so I asked to talk to Mark or Tom but they had left for the day. So the cashier I think her name was Andrea (she was very kind) had brought over the shift leader that was on duty I think his name was Todd. He was very rude and accused me of stealing. When I walked away from him and went back to the cashier and he yelled at me "If you leave you are stealing" I couldn't believe that he said that! Finally after almost an hour of going back and forth they said that they would take care of the cost. I guess their sign on their door "We Want You Completely Satisfied" is a complete LIE! They broke the hood cable and lever on my truck, didn't tell me, let me drive off the their lot knowing what they did and then tried to make me pay for it. What kind of place does that? NOT ONE I WILL BE BACK TO! You have not only lost me a customer but all of my family and friends that I have told too! More

We went and met with Tobbie on Tuesday night to see if we could get out my current lease and into a family-friendly vehicle since we were due with our first child that day. That night, we test drove the Equi could get out my current lease and into a family-friendly vehicle since we were due with our first child that day. That night, we test drove the Equinox and fell in love. However, we ended up having our baby Wednesday morning and still had the vehicle as a test-drive. Tobbie got in touch with us and told us to not worry about anything and was sharing in our excitement of our newest arrival. We kept in contact during our stay at the hospital and the day after we got home, we went right into the dealership to finalize all of the paperwork with signatures. During that time, our new car was filled up with gas and completely detailed! What a phenomenal experience! More

Tobbie was great. He made sure to address all of our questions and concerns. He made sure we were buying something we liked and could afford. Didn't try to push us in to something that we couldn't aff questions and concerns. He made sure we were buying something we liked and could afford. Didn't try to push us in to something that we couldn't afford. So far so good with our 2014 Chevy Cruze!! More

The Shaheen sales staff was very helpful from the start. I wanted to do an online transaction,sight unseen, from my home in Colorado. Curt Wicksel, Matt Rubelman, and Dan Dowker worked together to assist m I wanted to do an online transaction,sight unseen, from my home in Colorado. Curt Wicksel, Matt Rubelman, and Dan Dowker worked together to assist me with the e-mail process. They instilled a sense of trust that I was comfortable with and presented the car in a way that I felt confident I was getting what I wanted. The entire transaction was accomplished online including the banking. Once the car was shipped to my location I could see it was exactly what they said it was. I was very satisfied with the transaction and recommend it to others wanting to buy online. More

Ryan was very helpful, he is very knowledgeable and helped me find the best car for me and I would recommend him to anyone definitely. helped me find the best car for me and I would recommend him to anyone definitely. More

Lori with internet sales turned me over to Garrett Miller in used cars. I ended up working with Garrett on a new car lease. AWESOME experience working with Lori and Garrett!!!! in used cars. I ended up working with Garrett on a new car lease. AWESOME experience working with Lori and Garrett!!!! More

I have leased several cars in the last 8 - 9 years with Shaheen Chevrolet, and Mark Keyes has always given me excellent customer service!! A good guy - friendly, knowledgeable, and very personable! He al Shaheen Chevrolet, and Mark Keyes has always given me excellent customer service!! A good guy - friendly, knowledgeable, and very personable! He always takes the time to know and FIND the right car that fits me, both personally as well as what my budget allows. I like that I always have the option of test driving vehicles until I'm sure of my choice. Once purchased, he takes the time to show me all the bells & whistles of my new car - sometimes overwhelming for me, but he's always patient and takes the time to answer any questions I have. This last purchase, I actually received 4 FREE oil changes (thanks Shaheens! :)) which need to be completed within the next 2 years. These need to be done in exact 6 month intervals to make sure I fit them in. Mark took the time to explain this to me so I wouldn't miss out - Thanks Mark! Excellent customer service all the way around!! :). i would highly recommend Shaheen Chevrolet and then go see Mark Keyes for your service/sales person!! :) More

I have purchased all of my new cars through Mark, great experience, no pressure, friendly and always finds me what I'm looking for. I always look forward to shopping for a new vehicle experience, no pressure, friendly and always finds me what I'm looking for. I always look forward to shopping for a new vehicle More