Suburban Cadillac of Lansing - Service Center

Body shop My car was brought into Cadillac of lansing in October 2017. They still have it as of this writing 2/9/18. Body shop manager was supposed to get back My car was brought into Cadillac of lansing in October 2017. They still have it as of this writing 2/9/18. Body shop manager was supposed to get back with me the same day we talked. That was two weeks ago. Several messages left for an update of what is going on. Called general manager, Nate, three days ago... Still no one returns my calls. Drove by couple times and my car is parked outside. They told me it would be inside since the convertible top leaks... EXTREMELY FRUSTRATED CUSTOMER. More

Awesome customer service I have had an annoying vibrating noise in the interior roof. With Brian Hankey’s determination to find it and get it fixed, the problem has now be re I have had an annoying vibrating noise in the interior roof. With Brian Hankey’s determination to find it and get it fixed, the problem has now be resolved. Whenever I have had any type of problem or service, I always ask for Brian and his continuously comes through for me. It is a valuable asset to the company. I highly recommend him to anyone who has a need to have any type of service done on their car. Thank you, Brian, again for you fantastic service. Not only owning a Cadillac is awesome, so is having Brian there to help in every way when needed. More

service I had a engine light come on , they found the problem, replaced a part, set me up with a car to drive. I also had my car detailed while it was there I had a engine light come on , they found the problem, replaced a part, set me up with a car to drive. I also had my car detailed while it was there,GREAT JOB....GREAT SERVICE.......GREAT PEOPLE. More

The greatest experience ever!! We will never go to another dealership, our friendship with Ed is very enjoyable. Also, Rod is a pleasure to work with. Thank you very much. We will never go to another dealership, our friendship with Ed is very enjoyable. Also, Rod is a pleasure to work with. Thank you very much. More

Brian Hankey in Service is Excellent! I take my car back to Suburban Cadillac of Lansing because of Brian Hankey. Brian always has time to handle my needs and always has a smile on his fa I take my car back to Suburban Cadillac of Lansing because of Brian Hankey. Brian always has time to handle my needs and always has a smile on his face and willing to go the extra mile! More

Great Customer Service Duane made sure that our experience was top notch. Thank you for going above and beyond to make sure we were taken care of and satisfied. Duane made sure that our experience was top notch. Thank you for going above and beyond to make sure we were taken care of and satisfied. More

Great Service In a Hurry I was traveling in MI, from TX, and my Hertz rental Cadillac XTS had a slow leaking flat. Matt Krause went above and beyond helping me get the tire re I was traveling in MI, from TX, and my Hertz rental Cadillac XTS had a slow leaking flat. Matt Krause went above and beyond helping me get the tire replaced. He even called Hertz corporate to arrange payment from them. He knew I was in a hurry so he put a rush on the tire installation. I work in the customer service industry so I know how much it mean. If I were ever buying a new Cadillac I would do so from this dealership. Thanks again Matt!! More

Service of our 1994 We have a 1994 Cadillac Deville and own it since 1996. It’s a great car even today. However, a car that old needs repairs from time to time. We feel v We have a 1994 Cadillac Deville and own it since 1996. It’s a great car even today. However, a car that old needs repairs from time to time. We feel very lucky to find the in depth knowledge at Suburban Cadillac of Lansing to repair it. Dealing with Matt Krause is a pleasure he always directs service to a mechanic with a great deal of experience with a Cadillac of that vintage. More