Back

Shaheen Cadillac

Lansing, MI

4.7
257 Reviews

650 AMERICAN RD

Lansing, MI

48911

Directions

By Type

Showing 257 reviews

March 23, 2024

Dealership is very clean, neat and nice and the cars are beautiful! Best dealer experience I’ve had More

by joelkinell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra Tamez, Karl Hasenwinkle, Hayden Wiegel, Derrick Kopulos
Mar 26, 2024 -

Shaheen Cadillac responded

Joel, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of customer service excellence. It’s quite an accomplishment to hear that our team here at Shaheen Cadillac provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Shaheen Cadillac Team

January 21, 2024

I bought Cadillac 20 days ago. I paid the dealer price. It has floor mats Included in price. I still did not received it. Agent is not following the order. I paid for specific licen More

by poonam.singhal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra Tamez
Jan 21, 2024 -

Shaheen Cadillac responded

Poonam, we take your guest experience very seriously here at Shaheen Cadillac. Hayden Weigel, our new car sales Director will be reaching out to you regarding your car mats and license plate. We apologize if there was any misunderstanding.

October 22, 2023

We traveled 3 hours for purchase of the vehicle and they waited for us and stayed open an hour after their scheduled closing time. I didn't quite get my trade in value they had quoted but the amount was acc More

by Shihtzumom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory White
Oct 24, 2023 -

Shaheen Cadillac responded

Thank you for the wonderful review and for traveling to Shaheen Cadillac from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Shaheen Cadillac Team

May 02, 2023

From the time you walk in the door the customer service is amazing. Absolutely best car buying experience we have ever had. More

by Heatheredwards420
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra tamez
March 07, 2023

We had a great experience with Sierra on the purchase of our Escalade! I highly recommend her and Shaheen! More

by Kori
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra , Hayden Wiegel, Alex Najm
February 27, 2023

My family has been buying cars from Shaheen for over 45 years now, and I must say that they really know how to take care of their customers! Today we leased a 2023 Cadillac XT6. It is a beautiful SUV and More

by paroost61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra
Mar 01, 2023 -

Shaheen Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Shaheen Cadillac Team

March 24, 2022

Excellent new car buying experience! Jacqueline Rhine walked me through the process and found me my dream car. She was knowledgeable, professional, caring and fun to work with. Alex Najm More

by Lisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Rhine, Alex Najm
Mar 27, 2022 -

Shaheen Cadillac responded

Lisa thank you for bringing your business to Shaheen Cadillac! We appreciate you having such a seamless experience with our sharp team as you say! Enjoy your new ride!

Mar 27, 2022 -

Shaheen Cadillac responded

Thank you for the 5 star feedback!

Mar 27, 2022 -

Shaheen Cadillac responded

Thank you for the five-star feedback, we appreciate you taking the time to leave a review!

Mar 27, 2022 -

Shaheen Cadillac responded

-

March 11, 2022

This was our first Cadillac purchase, although have purchased many vehicles at Shaheen. Jacqueline Rhine is so knowledgeable and a pleasure to deal with. I traded in my Impala and purchased an XT5! It More

by Kimkracko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Rhine
Mar 14, 2022 -

Shaheen Cadillac responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Shaheen Cadillac Team

October 20, 2021

Friendly,professional,my sales consultant was very helpful everything was together from begining to end More

by samu.web50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Receptionists, Robert Belanger, Gary Kelly
Jan 20, 2022 -

Shaheen Cadillac responded

Thank you samu.web50 for the positive 5 star review of Gary Kelly and our Shaheen Cadillac team!

June 07, 2021

My wife and I were curious about a lease advertised on Shaheens own site for a vehicle that is a somewhat used courtesy transportation. In the process, we found that the salesperson we got (Roger Hicks) More

by brian
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Hicks
Jan 20, 2022 -

Shaheen Cadillac responded

Brian, we apologize if there was any misunderstanding about the monthly amount. Roger Hicks is actually a great salesman, we're sorry if you had a less then helpful experience.

Jan 20, 2022 -

Shaheen Cadillac responded

Brian, we apologize if there was any misunderstanding regarding the monthly payment. Roger Hicks is actually a hard-working and well-liked sales associate here at Shaheen. We're sorry if you had a less than positive experience with him or anyone. We take these reviews seriously.

Mar 16, 2022 -

brian responded

Unfortunately, not only was Roger dishonest but also the sales manager that we spoke to that day at Shaheen Cadillac. With both Roger and the sales manager, we discussed the price advertised on the Shaheen Cadillac website vs what was said in person. If Shaheen can't stand by a (reasonable, not a typo) price that they advertise on their own website, that shows they are a place to avoid.

1
...