Shaffer Ford Inc.

I have had my Expedition in for service to troubleshoot an airbag code and the vehicle not starting twice now. The first time involved a recall issue for the seatbelts, so there was no charge for the servi an airbag code and the vehicle not starting twice now. The first time involved a recall issue for the seatbelts, so there was no charge for the service. Nothing was found in regards to my other concerns, because I was told they would need to look at them later even though all of my concerns were listed when the appointment was scheduled. Took it back in for the second time today to have the recall work finished and for them to run diagnostics on the code. After charging us for the diagnostic service, which only showed an old code, we were told that is all they could do for us. And, to bring it back in when it happened again...?!? Really, I am to drive around with a possible faulty airbag??? HORRIBLE customer service. This place is only looking for your money, as we were told that they would have to run diagnostics again when it happened and that we would have to pay for the fee again?! How about charge me once until you figure out the issue?! Supposedly, it is safe to drive, assuming it starts. I won't return to this dealership. Instead, I will drive to Keyser and support WV economy. More

They helped me find the car I was looking for when no one else would and they sold it to me at a good price and gave me maximum trade in value for my car. else would and they sold it to me at a good price and gave me maximum trade in value for my car. More

Timbrook is a Great dealership. they are knowledgeable and so helpful with all the decisions made to buying a car as well as patient! they are knowledgeable and so helpful with all the decisions made to buying a car as well as patient! More

Have a very positive experience at Timbrook service department. Very professional and customer service oriented staff department. Very professional and customer service oriented staff More

Timbrook sales department salesman Corey Secrist was great in helping me thru ordering process also explaining features of vehicle . Great job! great in helping me thru ordering process also explaining features of vehicle . Great job! More

Timbrook service dept. is excellent, professional, and easy to work with. Can't remember the names of the staff that I actually delt with but they all was A-1! Will have is excellent, professional, and easy to work with. Can't remember the names of the staff that I actually delt with but they all was A-1! Will have all the services on my truck done at Timbrook! More

Great group of people, very helpful, very friendly. Was nice to not be pushed or hounded by salespeople but they still were right there to answer questions and help with anything. We love Timbrook Ford Was nice to not be pushed or hounded by salespeople but they still were right there to answer questions and help with anything. We love Timbrook Ford! More

They have fast friendly service, and honest people. I would recommend them to anyone I know. I would recommend them to anyone I know. More

Very professional and a friendly crew. Love my Bronco! Would definitely like to deal with them again! Love my Bronco! Would definitely like to deal with them again! More

Appt: for this recall was set up promptly. Personnel were very helpful and explained what had been done with my vehicle. Personnel were very helpful and explained what had been done with my vehicle. More