Sewell Subaru

I visited Sewell Subaru of Dallas after my girlfriend had visited and set an appointment to look at the deal after we allowed them to run our credit prior that week for our Saturday appointment. When I arriv visited and set an appointment to look at the deal after we allowed them to run our credit prior that week for our Saturday appointment. When I arrived at the dealership and was waiting for Randy the receptionist was polite in showing where the coffee and restrooms were, but in my experience the person in that position shouldn't make you feel like you are interrupting them and greet you before you can get to standing in front of their desk. As I was getting my coffee after Randy had checked to see if the car was washed and ready to look at (it wasn't), I told him it came across as though he was prepping the papers and washing the car to have me sign and leave, when I felt the price of the payments were still a little high and his response was along the lines of "well, I don't know why you bothered to come then." We went to his desk and from that point forward it seemed as though we were just waiting to talk to Jon in finance and were shooting the breeze until then. Randy answered the questions he could, and was better to work with the more I got to talk to him, but it seemed as though, especially in retrospect to the whole experience, I was being passed to Jon as a way to get me out of their dealership because I wanted a better deal than what they had worked. I will break for a second to say I wasn't being unrealistic as another dealership gave me a lot more for my trade, dropped the 2000 down payment Sewell wanted, and provided a similar deduction off MSRP with the same interest rate. When I was waiting to meet with Jon, I had left Randy's office because it felt like I was just keeping him from clients he had waiting on him, I was looking at a Subaru Forester as I had not seen the washed one my girlfriend was interested in yet. Jon called me into his office, he was training a young lady for his position, and shut the door with the two of them and I to talk. Jon proceeded with non-verbal communication (leaning back in the chair, pausing after definitive statements) as well as proceeding to tell me the interest rate, MSRP, trade value, and down payment requirements are all non-negotiable; the whole experience in his office came across patronizing and as though he was showing off for the person he was training (I say patronizing because he went into a whole lecture on how they pay to run the dealership and inventory they have; when someone like me can discuss money factor, holdback, and has already told them my family has industry experience, it should be known I don't need to be talked to about how they are able to make their money). Jon gave me a consistent attitude of no and was pretty rigid, so I left. Randy was not bad to work with and is likely a product of top-down management attitudes, but Jon ruined the entire experience for me with his attitude. I came back to shake Randy's hand and let him know I would give him my decision by end of the day. I purchased a more expensive model of the same car 2 hours later from Huffines Subaru/Kia of Denton instead; they made me feel like they wanted my business. It was kind of how you feel when you complain about service at a large bank vs. your local bank; Sewell Subaru of Dallas felt like a large bank where I am just one number among many and my needs were statistics where my leaving wouldn't hurt them, and Huffines Subaru/Kia of Denton made me feel like a client they valued. I was told no on a couple of requests at Huffine Subaru/Kia of Denton, but was fine with it because it was done with respect, empathy, and I felt they truly listened rather than providing more of the same the same customer service tactics done with opposite thoughts behind them. It is extremely important how someone feels and at Sewell Subaru of Dallas I felt nearly the entire time like a number, like my business wasn't valued, and as though everything was "take it or leave it." I regret one thing about my visit and that is driving from Richardson to their dealership and skipping breakfast to make my appointment on time; waste of time. Save yourself some time and just go to Hufines Subaru/Kia of Denton instead. More