Sewell Subaru

Great Car Shopping Experience This was my first experience with Sewell and Subaru. Everything about the dealership "oozed" professionalism. As an independent older woman, I was nev This was my first experience with Sewell and Subaru. Everything about the dealership "oozed" professionalism. As an independent older woman, I was never talked down to or treated differently. In my experience with buying or repairing cars, that is huge. We notice. William Hunt was my sales associate and, in my opinion, is a wonderful example of the Sewell ethic. Professional, but personable; knowledgeable, handling my questions with ease. Will's comfortable manner simply took the stress out of car buying. But then everyone that I came into contact with at Sewell Subaru had that same energy. A wonderful experience. P.S. LOVE my Forester! More

Sewell/Will Hunt to the Rescue Our BMW X5 was just out of warranty and would in need some costly repairs. On the fly, my wife and I? went to Sewell Subaru since we love the dealers Our BMW X5 was just out of warranty and would in need some costly repairs. On the fly, my wife and I? went to Sewell Subaru since we love the dealership. Unfortunately, where we are with our finances we needed our X5 paid off and a lower payment on the Subaru. We were headed towards leasing and this situation helped us. Will worked with our monthly figure and was super duper patient, helpful, fill up our gas and washed our car twice. He was super transparent and helpful in getting us comfortable. He was great to my daughters too. Special recognition for Michael the finance manager to getting my deal done. We leased a 2020 Ascent Touring and we love the SUV with so much more space for the 3rd row. I? would recommend picking this dealership and paying a little more one time and get this great dealership who prides themselves on first class service!! I've recommended Will/Sewell to 2 friends that are in the market for a new Subaru. More

On Budget With Wanted Features and Color We purchase a car infrequently, about every 14 years or so. We drive Subarus. D Oguntona at Sewell Subaru worked hard and smart to find a Subaru match We purchase a car infrequently, about every 14 years or so. We drive Subarus. D Oguntona at Sewell Subaru worked hard and smart to find a Subaru matched to our budget, features and color. He worked at our schedule without pushing. The selection and purchase process were great. Thanks D and Sewell Subaru. More

Best car buying experience ever! Love my new, Assent! Easiest car buying experience, ever. Was treated with respect and was not pressured. Jim Kirby was my salesman, he went over the Love my new, Assent! Easiest car buying experience, ever. Was treated with respect and was not pressured. Jim Kirby was my salesman, he went over the enitire car with me! Michael in finance was great, too! Sewell customer for life! More

Beware Sewell If You Like Your Money! We've determined that Mr. Sewell's value proposition does not align with our needs and today's pricing transparency for auto purchases. We had done o We've determined that Mr. Sewell's value proposition does not align with our needs and today's pricing transparency for auto purchases. We had done our homework and due diligence in advance to determine that our 2019 Subaru Forester should cost $34k and our 2017 Lexus NXT was worth $27k, so we should have been at $7k net. The Sales Manager started at $13,200 (almost full MSRP for the Subaru and saying our car was worth $23.5k, which is just absurd) and then came back at $10,300. We had thought since our Lexus had 21k miles and was in very good condition that it could be certified, hence our visit to Sewell since it represents both brands. The Sales Manager stated that our tires had only 4 mil of tread. I used my tread depth tool and measured 6 mil, which corroborated what I was told during our recent service at another Lexus dealer. We also test drove a loaner with 5k miles and our preferred color combo only to be subsequently advised it could not be sold to us. We quickly excused ourselves, had lunch, drove 15 miles to a Subaru competitor and had a deal almost exactly at our number within 30 minutes. We even received a Sewell notecard from our salesperson (not the Sales Manager) expressing sincere apologies and regret for how we were treated. Certainly a very stark and different experience from what is happily portrayed in Sewell's television commercials. We prefer to purchase a vehicle with transparent pricing instead of the old way my Dad had to endure, negotiating $500 at a time. I will never visit a Sewell dealership again. More

Bad service My issue started when I brought my car in for a check engine light and a couple other warranty issues. I pick up the car and there is a huge door di My issue started when I brought my car in for a check engine light and a couple other warranty issues. I pick up the car and there is a huge door ding on the driver door. My wife points it out to the service rep, we go in and watch the video and they determine it was their fault and would fix it. A few days pass, I go to pick up my car, when I pick up my car it is dirty. NEVER have I ever seen sewell give a customer a dirty car, the service rep said it rained earlier that morning and that was the reason. Earlier meaning around 6am and this was around 1pm I'm picking the car up. Ok, no big deal I take the car. I drive the car to my wife, she notices there's grease all over headliner and on driver door panel. Then she notices damage on rear bumper cover. She is livid, and I'm irritated. So I call and ask to speak with the service manager Brian Walker. He asked me to bring the car. I get there, he looks over the car and we go into his office. We sit in his office for over 20 minutes going over camera footage and he determines the damage was done by you guys as the damage wasn't there when I dropped the car off. He says he can't paint the bumper and make it match because it's plastic and wouldn't match. He offers a 300 check, and a full detail and buff. He points out a scuff that would be addressed when they buff the car. I get the car back, the scuff is still there, and I think maybe the scuff wouldn't come out while being buffed. I get it home, take some wax and it comes right off. Meaning Brian lied to me about the buff job. Considering all the other stuff that's happened its no shock and the least of my worries More

Great dealership, great make, fabulous salesman, Pat Bentel You cannot go wrong at Sewell Subaru. For me, Sewell Subaru was a hidden secret. I had a misconception of Subaru's as tiny cars. But, just like oth You cannot go wrong at Sewell Subaru. For me, Sewell Subaru was a hidden secret. I had a misconception of Subaru's as tiny cars. But, just like other makes, Subaru's come in all sizes, and the technology is as great or better than other makes. The value is indisputable. And Sewell Subaru, as a dealership in Dallas, provides its buyers all of the extra's that are usually only at luxury brand dealerships, such as free loaners when cars are serviced & free car washes. Salesman, Pat Bentel, is a terrific representative of Sewell Subaru. I especially appreciated his allowing me to test drive the Subaru on the toll road, as well as test-experience the amazing rear emergency braking with a yellow cone. More

True World Class My wife and I had an incredible experience with Clay Johnson at Sewell Subaru of Dallas. This dealership really does value every client or potential c My wife and I had an incredible experience with Clay Johnson at Sewell Subaru of Dallas. This dealership really does value every client or potential client and try extremely hard. We'd never bought a Subaru before and had a really crappy Jeep before (seriously just a piece of s**t) that constantly broke down. We had a beating getting that car serviced from different dealerships that treated us poorly, etc. Anyways, so we came to Sewell of Subaru to exchange our jeep for a used CPO 2017 Subaru Outback 3.6r touring, all white, bad mother. We initially looked at the foresters and liked them but fell in love with the more powerful 3.6r outback model. Never did we feel sold or pressured by Clay or anyone at the dealership. They were upfront about anything that might have happened to the car. No surprises and I trust if I had found something later, they would do the right thing. We became a Subaru family because of this dealership and they've earned buckets of my money for years to come... hopefully all going to Clay. Cheers and good luck Sewell Subaru!! Kevin M. p.s. free car washes - free loaner car during service - roadside assistance within certain mile radius. they rock! More