Sewell Lexus of Fort Worth

I brought in my 2010 IS250 with 147k miles because it wasn't starting and was beyond the scope of what my normal mechanic could fix. Sewell called me back and said the engine was blown. They offered to wasn't starting and was beyond the scope of what my normal mechanic could fix. Sewell called me back and said the engine was blown. They offered to put a used engine in for $9000 or open the old engine to diagnose (not fix) for $3000. They called and offered me $200 for my car, saying that they could only sell it an auction! I didn't feel right about all of this and had my car towed to Pratt Lexus in Benbrook. Pratt determined that it was FUEL PRESSURE SENSOR and fixed it for $900. It's now working great! Something is VERY wrong with this whole picture. ... a dealer misdiagnosing and then offering me $200 for a car worth 7-10k if running. Nice people, good coffee, but something is very wrong. Won't be taking my car back again. More

fantastic visit to the parts department...again and again Today I was treated to the finest experience a customer could ask for. First I telephoned and was happy that a live operator took my call who then tra Today I was treated to the finest experience a customer could ask for. First I telephoned and was happy that a live operator took my call who then transferred me to Derek in parts. I was never placed on hold. Derek was polite, knowledgeable & courteous. Although my request was only for wiper refills, he acted as if I were the most important sale of the day. He had what I needed and set them aside for me. Upon arrival, Derek quickly took my money and even offered to assist me with installing the wiper refills I needed for my sister's 2001 Toyota Highlander. I declined at first saying I could manage, but Derek politely re-insisted on keeping me safe and dry on the service drive. It was bitterly cold and rainy today. I only spent a few dollars but was treated as though I were royalty. Thank you for that. More

First and Last time I buy from Sewell To be fair, I think that my experience could be the exception to the rule, as everyone I've known who has gone to Sewell (at least the one in Dallas, To be fair, I think that my experience could be the exception to the rule, as everyone I've known who has gone to Sewell (at least the one in Dallas, I cannot speak for Fort Worth) has had nothing but positive things to say. However, I think my Lexus will be my first and my last vehicle to be purchased from Sewell based on my experience. I recently purchased a certified pre-owned lexus from Sewell in Dallas, and after a few weeks the maintenance light came on so I brought it in to the Sewell in Fort Worth since I was in the area for a tune up and car wash. I dropped off my vehicle and we did a brief walk around, all looked well. I had some bugs on the windshield, but all in all my new lexus was in good shape. Part of the tune-up included having their tech drive my car, which is perfectly fine. That afternoon I came back and picked up my vehicle and as they pulled in from about 40 feet away I saw a deep gash in the hood and my heart sunk. I pointed it out to the young lady who brought my car around and at first she pretended not to see it, and then she tried to buff it out with a towel. The gash is about an inch or so long and goes down to the metal. I spoke to my service manager and he said he felt bad, but there was nothing they could do since it likely occurred when I was driving...which is a bold position to take considering we looked over the vehicle that morning. He asked if I'd like to have the branch service manager call me in the morning and I said YES. The next day I did not get a call, and that in and of itself really pissed me off. It was just a total lack of decency and respect. So, I called my Insurance and told them what happened to see what they could do for me. They said they would call the dealership to see if they could come up with some sort of resolution. My insurance carrier called me 4 times over the course of the next week to let me know that they had been attempting to reach the branch manager with no success. I decided to call and had more or less the same results. I ended up emailing my salesman who sold me the car to tell him what happened and see if he could help me out, which he could not. I also submitted an email via their company website which did the trick. The manager finally called me and claimed he did not know I wanted him to call me nor had he received any of my insurance company's nor my messages. The least unkind adjective I could use to describe the manager would be smarmy. The conversation was smug, condescending, and extraordinarily frustrating. He did say sorry...but did not apologize, and by that I mean he just ended the conversation with a really insulting and unnecessary "I'm sorry this didn't go your way". I might understand signing off like that if we had a heated argument or I cussed him up and down, but we had a conversation. I wanted to know how they were going to make this right, and he informed me they had done nothing wrong. In my eyes, the onus is on the dealership to spot any damage that is on the vehicle when I drop off the car (which there was none), and then repair any damage which occurs while the vehicle is in their possession. Then again, I'm just a simple cave man. Interesting way to do business, considering I'm good for a new car every 2 years, but after this experience I'll do the only thing I can do, shop somewhere else and relay my experience. More

Service is a rip off What an awful experience we had when taking my RC 350 in for the 15,000 mile service. I told the service employee that I had a slow leak in the dri What an awful experience we had when taking my RC 350 in for the 15,000 mile service. I told the service employee that I had a slow leak in the drivers rear tire. I was called later that day and was informed that I would need a new tire costing in the several hundreds of dollars because I had 2 nails that were too close together to patch. I asked them to hold off on the replacement at the time. I then later took my car to a reputable company to get a second opinion. Very quickly they determined that there were indeed two nails, but only one penetrated and the other was simply removed and did not cause damage. The repair was done free of charge and I did not need a new tire. I have absolutely no faith that my car is in good hands or that I will be properly informed of any future work that might need to been done by this dealership to be fully in my best interest. Not only did this happen, but I was told a 15,000 mile service was done, which included a tire rotation that I paid for and when I got my car back after service. The tire mentioned above was not rotated. It was still in the drivers side rear as it was when it went in for service. We have since contacted the Service Mgr at Sewell Lexus in Ft Worth and were pretty much told the mechanic that worked on the vehicle did nothing wrong and would have no reason to since he would not have benefited whether or not we purchased a new tire or not. REALLY....not very professional of him in my opinion and absolutely horrible customer service and work performed. Will not be returning and will let anyone I know to be cautious before using that location as a service dealership. I wasn't sure who to inform of my issues, but thought this forum would be a good place to start. Thank you for listening and hopefully getting informed as to the fact this particular dealership is not putting in enough effort to ensure proper car of their owners vehicles, which is too bad because my sales experience was fine. More

Daniel Mendes and Jeremy at Sewell Fort Worth are excellent in service. We have dealt with them for years and couldn't be happier. Someone stopped me the other day regarding my vehicle and I told the excellent in service. We have dealt with them for years and couldn't be happier. Someone stopped me the other day regarding my vehicle and I told them about Sewell. I said the sales people are awesome as well, but service is who you see for years after buying car & they are great. More

I visited Sewell Of Fort Worth after bad experiences at two other Texas Lexus' Dealerships. I came away from both with the unwelcome feeling, of,"There is the car you inquired about. This is the price. Tak two other Texas Lexus' Dealerships. I came away from both with the unwelcome feeling, of,"There is the car you inquired about. This is the price. Take it or Leave it". I left It, and went to Fort Worth!I was welcomed with a friendly reception!My Salesmen was extremely nice, knowledgeable!,honest and accomodating!My buying experience was most pleasant!I have been pleased with my purchase.My service and followup experiences have been pre-planned, perfectly executed,andfollowed up with no questions and no surprizes!I would recommend Sewell of Fort Worth to any  New Lexus Buyer! More

Sewell Lexus of Ft. Worth, TX---Thumbs Down! I bought Sewell Lexus of Ft. Worth, TX---Thumbs Down! I bought my 2005 LS430 from Sewell Lexus of Ft. Worth, TX. less than 2 years ago. It currently has 1 Sewell Lexus of Ft. Worth, TX---Thumbs Down! I bought my 2005 LS430 from Sewell Lexus of Ft. Worth, TX. less than 2 years ago. It currently has 13,000 miles on it and has always been kept garaged. I put it in the garage the other night, and when I woke up the next day to run some errands, there was a 10” vertical crack running down my windshield directly in front of the driver. Upon inspection, the crack started at the uppermost part of the windshield under the chrome border and ran straight down the windshield. I did not get hit by gravel, rocks or any other object. Since the crack was directly in front of the driver, it would have been obvious if I had been hit by an object. It appeared to be a stress crack, probably from improper installation or flexing of the car body. I took the car into Sewell after being told that this would be covered under my warranty but they would have to inspect it first. The Service Writer took a full 10 minutes inspecting it, finding no evidence of a rock or gravel strike. Then he took out his ballpoint pen and ran it up and down the crack, stopping at the top of the crack and moving it around. I couldn’t figure out what he was doing. Then he gets a magnifying glass with attached spotlight and shows me a miniscule impression, right where he was pressing his pen, and informed me that was where I was hit by a rock. This miniscule mark could not be seen with the naked eye, but he insisted it was a rock strike. There was absolutely no evidence of any rock strike or external damage to the naked eye. After I disagreed with him, he called the Service Manager who just agreed with the Service Writer’s assessment. When I disagreed with him, he said he would “call Lexus and see how they would handle it.” He came back and said that out of the goodness of their heart, Lexus would pay ½ of the nearly $1900 charge for a new windshield. When I told him I could get a new OEM windshield installed by Safelite Auto Glass for $197.90 he informed me that their glass was no good and that it would split and peel in time, unlike the superior Lexus glass. Then the New Car Sales Manager came and said he would accept the opinion of his Service Manager and the claim would be denied. He asked me if I would pay $475 for a replacement windshield and I told me it should be replaced under the New Car Warranty. The General Manager was supposed to call me upon returning 3 days later to resolve the situation. I never heard from him so I called him and he informed me they wouldn’t replace the glass under warranty. He had not even looked at the windshield. Needless to say I was very disappointed with the Service Department and Management of Sewell Lexus of Ft. Worth and will never buy another Lexus from them. Fortunately there are several other dealers available in the DFW area. Update: I had the windshield replaced by Safelite Auto Glass 2 days later. I asked the 2 technicians at Safelite to check the crack after they had removed the framing and tell me what caused the crack. After their examination they told me there was NO evidence of a rock or gravel chip to the window, and that when the windshield was originally installed by Lexus, they had left a gap with no sealant at all under the area where the crack originated at the top, leaving that area unsupported, which caused the crack due to lack of support in that area and body flexing of the car. Lexus has continued to deny the claim. This is just my experience……To be Forewarned is to be Forearmed. More