Sewell Lexus of Fort Worth

Bait and switch supercenter My wife and I stopped by sewell fort worth on our way to another dealership that had already approved us for a good deal. Upon arriving at Sewell Fort My wife and I stopped by sewell fort worth on our way to another dealership that had already approved us for a good deal. Upon arriving at Sewell Fort Worth we were greated by a seemingly friendly young man who immediately started showing us the car we were looking at. The car is a 2008 Lexus ES350 with 96k miles. We asked if we needed to replace the timing belt and he answered that the timing belt has been replaced at 90k. Well i did my own research later on and found that this car doesn't have a timing belt but has a timing chain which should last the life of the car. Which tells me he really doesn't know the car he is selling too well. He worked with me for about 2 days trying to match the other dealership. Finally Yesterday i get a phone call from him and started his conversation with " I have good news for you!" and he started listing over the phone what his financing department agreed to offer me. I wrote everything down and told him that i liked what he offered and will be there around 6pm that day. We got there at 6pm and he started pushing toward us paperwork to sign that were different from what he offered over the phone that day. The rate was higher, the loan term was shorter and the payment was higher. His excuse was that he was processing several deals and got confused and may have given me different information. Boloney. So i told him we were not interested and left them quickly. I thought that the old bait and switch scheme was a thing of the past but NO!!! It's alive and well at Sewell Fort Worth. Big disappointment! Of all the dealership i thought that Sewell would have higher standards than the average dealership since they represent such a prestigious brand but unfortunately it wasn't the case. I should have researched them before setting foot in their building. More

I am a previous Sewell buyer, and I had no issues when I bought my CT in 2011. However, something has changed in this company. Last month, my friend and I both purchased new Lexus vehicles from Park Plac bought my CT in 2011. However, something has changed in this company. Last month, my friend and I both purchased new Lexus vehicles from Park Place Lexus in Grapevine. We gave Sewell Lexus of Fort Worth ample opportunity to be our dealer of choice; however, Sewell failed miserably, if only because we never received phone calls in a timely manner. Sewell asked me for my contact info at one point during the process, because the sales manager, Gina Collins, wanted to contact me. I didn’t hear from her until 6 days later, but it was too late. I had already purchased a new Lexus from Park Place. I was ready to move on and forget what had happened, but my friend decided to buy a new Lexus as well. I gave Sewell another opportunity to try and win his business, in addition to winning my future business. I contacted Gina Collins and gave her the details regarding the RX purchase. My friend contacted her multiple times with no response back. This was after she asked for him to contact her. Again, she finally called him, but it was too late. I had initially told her that he was ready to move quickly on a purchase, and he did so with Park Place. I’m not sure what is different at Sewell now, but I will no longer consider them as an option during any buying or service needs. Honestly, a phone call (or email) is not difficult and/or time-consuming. Gina Collins said on both occasions that she could not call us back because of long meetings. Well, then she shouldn’t have requested our contact info. Someone else should have handled it. Basically, Sewell needs to know that they missed out on two buyers within 7 days simply because of no phone calls. These were two transactions that totaled well over $100K dollars (including extended warranties, dent protections, tire/wheel warranty, etc.), not to mention the thousands in future service-related revenue. Word of mouth is important, and unfortunately, these negative experiences leave me with little positive to say about Sewell. Bottom line: if you would like a hassle-free experience, stay away from Sewell Lexus of Fort Worth!!! More

DO NOT GO TO THIS COMPANY!!!! They lie!!! They belittle you and the worst one of all was the general manger!! That place disgusts me!! Biggest waste of freaking time! you and the worst one of all was the general manger!! That place disgusts me!! Biggest waste of freaking time! More

If you are in the market for a Lexus, Sewell of Fort Worth is the place to go. It's worth asking for Ken Dawson in sales. He's friendly, helpful, organized, and will bend over backwards to make you happ Worth is the place to go. It's worth asking for Ken Dawson in sales. He's friendly, helpful, organized, and will bend over backwards to make you happy and get you the car you want at a great price. Highly recommend him. I won't work with anyone besides him for our next vehicle purchase. Butch Gautier was another employee at Sewell that was extremely helpful and pleasant to work with. Good job to the entire staff at Sewell of Forth Worth. More

Went to buy a CPO Lexus RX350. They didn't disclose that the vehicle had a massive paint job done (about $11k worth) until we were ready to sign the papers. That too it was mentioned grudgingly that they we the vehicle had a massive paint job done (about $11k worth) until we were ready to sign the papers. That too it was mentioned grudgingly that they were doing so as a courtesy and were not required to disclose! Prior to going to the dealership, we asked the sales guy about any issues on the vehicle and were assured that there was nothing other than a minor scratch at the back. He assured that it was in excellent condition. Drove from far with a drive out price and financing paper work done only to learn that it had a huge paint job done two weeks ago. The manager and the sales person had the gall to say that the price was lower because of it and somehow we should have known why it was low. Here we were thinking that it's end of month and we had a decent deal and it was definitely nothing out of range compared to other dealerships. We asked the sales guy to check if everything was ok and to inform us of anything that's wrong. I would not have gone and wasted our time if they had the courtesy to let us know of the paint job ahead of time. But then that's their sales tactic. Great disappointment to us given our experience with other Lexus dealers in the area. Avoid buying a used car from this dealership unless due diligence is done. 1) ask for service records 2) don't rely on car fox. it only shows what was reported. 3) have a mechanic or experienced person look at the vehicle. This experience has soured us on the Lexus CPO thing. It's no better than buying it from Joe down the road. We expected better from a Lexus dealership and Sewell. What a let down! More

We traveled from Tyler to pick up a used 09 Honda CR-V that we saw advertised by Sewell on E-Bay. From the moment we arrived we were treated like we were there to buy the most expensive Lexus they had. Fu that we saw advertised by Sewell on E-Bay. From the moment we arrived we were treated like we were there to buy the most expensive Lexus they had. Further, the vehicle we purchased was just as advertised if not better. Overall, we had a great experience. I will strongly recommend this dealership to others. Danny was outstanding. More

Daniel Mendes and Jeremy at Sewell Fort Worth are excellent in service. We have dealt with them for years and couldn't be happier. Someone stopped me the other day regarding my vehicle and I told the excellent in service. We have dealt with them for years and couldn't be happier. Someone stopped me the other day regarding my vehicle and I told them about Sewell. I said the sales people are awesome as well, but service is who you see for years after buying car & they are great. More

From the moment we stepped in to Sewell of Fort Worth, we were greeted with some of the most friendly and respectful treatment that we have ever experienced. We set an appointment with Ken Dawson, who promp were greeted with some of the most friendly and respectful treatment that we have ever experienced. We set an appointment with Ken Dawson, who promptly had our car waiting and were test driving within minutes of our arrival. We got right down to business, but felt like we were truly forming a relationship with these folks. The manager, Corey Hawkins, came in to discuss our car, gave us some comparisons among other brands, discussed numbers with us and, in a short time, we drove away with our car. My husband and I were absolutely 100% satisfied and impressed with the way Sewell treated us and really listened to what we were looking for in a vehicle. I would highly recommend looking at Sewell first when considering the purchase of a new or used car. We know we receieved better than the best deal, we cannot say enough about this dealership. They were honest, respectful of our time, easy to deal with, and we left with huge smiles on our faces. Ask for Ken Dawson. More

I visited Sewell Of Fort Worth after bad experiences at two other Texas Lexus' Dealerships. I came away from both with the unwelcome feeling, of,"There is the car you inquired about. This is the price. Tak two other Texas Lexus' Dealerships. I came away from both with the unwelcome feeling, of,"There is the car you inquired about. This is the price. Take it or Leave it". I left It, and went to Fort Worth!I was welcomed with a friendly reception!My Salesmen was extremely nice, knowledgeable!,honest and accomodating!My buying experience was most pleasant!I have been pleased with my purchase.My service and followup experiences have been pre-planned, perfectly executed,andfollowed up with no questions and no surprizes!I would recommend Sewell of Fort Worth to any  New Lexus Buyer! More

We came to Ft Worth from Belton, Texas to purchase a new Lexus. Danny Tyroch could not have been more helpful or more knowledgeable. Our treatment at Sewell was first rate from the minute we walked into th Lexus. Danny Tyroch could not have been more helpful or more knowledgeable. Our treatment at Sewell was first rate from the minute we walked into the show room. We love our RX400h! Karen and Terry Lairmore More