Sewell INFINITI of Dallas - Service Center

Condescending tones from the men that aren't interested in genuinely helping younger women with unfortunate frequent maintenance issues, especially after their judgement has been tainted by their other Mal in genuinely helping younger women with unfortunate frequent maintenance issues, especially after their judgement has been tainted by their other Male peers/coworkers. More

Best service ever I've always had great service at Sewell Infiniti. It's very comforting knowing that my car is in their care, it gives me piece of mind. Dominic Fulbri I've always had great service at Sewell Infiniti. It's very comforting knowing that my car is in their care, it gives me piece of mind. Dominic Fulbright always takes good care of me. Recently I needed some extensive work done on my car. Dominic went above and beyond to help me, by offering options and a schedule of what services were a priority. Over a year we were able to take care of all the issues. I am truly grateful for his help. More

Simple requeswt I am not happy with the last two visit. Both visits I request for the service department to refill my wiper reservoir and both times they neglected I am not happy with the last two visit. Both visits I request for the service department to refill my wiper reservoir and both times they neglected to do so. I will not return .I don't know if it is because my car is older or if there is a leak or if they just don't do that service. I guess I should have checked both times before I left. I have complained to both service advisors and they have yet to call me back. I am surprised at Sewell,. More

Relationships/Trust in this Dealership ruined Bought my G37 from Allision Cohen about 5 years ago and built a great relationship with her and the Sewell dealership family. This caused me to have a Bought my G37 from Allision Cohen about 5 years ago and built a great relationship with her and the Sewell dealership family. This caused me to have a great deal of trust in this dealership until recently when I was a victim of hail damage and had to decide where to take my vehicle for repairs. Although I live in Frisco which is quite a ways away from the Dallas Sewell location I decided that I would make the trip and bring my vehicle to the ones that I'd built trust in over the years assuming that they would definitely do things right. I dropped my vehicle off on 7-27-16 with Chris Girard who walked the vehicle with me and assured me that they would take care of it and it should take about 2 to 2.5 weeks max. He also pointed out that one of the dings had caused a little paint chip that was on the left ledge of the vehicle and the back window, however it was in a good place because it shouldn't require that they repaint. I left with the expectation of my car repairs being done with quality and returned to me in a better state than when I dropped it off. During the repair period I communicated with Chris on a number of occasions due to the fact that Sewell requested at least two additional supplements. Upon the request of the second supplement, I made a phone call to Chris to ask why they were requesting this supplement because it was to authorize them to repaint the rear quarter panel of my vehicle. I informed Chris that this is not what we'd discussed and I would rather that they not repaint only a panel of my vehicle because I was worried about it matching the rest of the paint. He assured me that there would be no difference and because my vehicle was black I wouldn't notice it at all. About a week later I received communication from Chris that the paint (which was the last portion of the repairs) was complete and my vehicle was being reassembled. Being that 3.5 weeks had passed by this time and that my Rental period was ending in a few days with my Insurance company, I called Chris to find out when I could expect to pick my vehicle up. He stated that my vehicle was getting ready to go to paint to which I responded, I just received a status from a few days ago that paint was completed and my vehicle was being reassembled. He stated that he must have sent that to the wrong person and apologized but my vehicle hadn't yet been painted. Worried that I would now be responsible for paying for my own rental after what was promised as a 2 to 2.5 week max job has now turned into being over a month I asked Chris if Sewell would be providing me a form of transportation for the remainder of the repair period. He stated he would see what he could do. After about 2 days of my expiration period I received a call from Chris stating that my vehicle was now ready for pickup. My wife and I drove down to pick up the vehicle and was immediately asked to sign the supplement checks. Before signing, my wife asked to see the vehicle. When they brought the vehicle around I went out myself to inspect and immediately noticed that the paint was totally different and noticeable to which I informed the Estimator this is not what Chris promised. I also noticed in several more places where the paint seemed to be chipped or missing. I went back in the lobby and asked my wife to go and take a look. She asked what I saw and I told her I didn't want to say anything because I wanted to see her reaction. She spent about 10 min out with the Estimator and came back in and immediately asked, "What did they do to the car". She felt as I did that our vehicle looked worse now than when we'd brought it in. We expressed our feeling to the Estimator who took me in his office and said we took before pictures so let's look at before pictures. When he pulled the pictures up, I told pointed out how good our paint looked when we dropped the vehicle off and he response was, that just the light and the shadows from the sun. I received a call from Chris on the following Monday and he also tried to justify it by saying that it was like that when we brought it in and threaten to stop paying for the rental car if I didn't bring it in. I escalated it to Sam Weston who to my understand is the GM who also said it must have been that way being that the car is about 5 years old. I'm now in the process of having my insurance company serve as a mediator to see what can be done about our dissatisfaction. Unbelievable....and really sad because my wife and I were also considering the purchase of another Infiniti this year based on the Trust that we thought we'd established with this dealership. More

Bad service I used to enjoy going to this dealerships matter fact I bought my Infiniti of this location but I also but a Mercedes at park place and either this lo I used to enjoy going to this dealerships matter fact I bought my Infiniti of this location but I also but a Mercedes at park place and either this location used provide first class service but now sewell infiniti in Dallas has changed a lot and for the worst I took my car for an oil change and it took about 15 minutes before somebody came to me and asked if i could be help but that's not all I also took my car to service because it overheat once and they had told me that I had to replace the entire engine which was $10,000 in spending so i decided to take it to a different location and the only problem I have with my car was the gaskets which was fixed for less than $500 so that was a rip off right there I'm not sure if I can trust them anymore because I really was thinking on buying another infiniti. More

They weere extremely sneaky about damage that happened to my vehicle while in for service and then tried to cover it up. Shame on you Sewell. When Adressed by the Service Manager Travis Erb, he was indeed he my vehicle while in for service and then tried to cover it up. Shame on you Sewell. When Adressed by the Service Manager Travis Erb, he was indeed helpful. The problem is the service advisor himself and the check out clerk were jerks. More

I have purchased two new cars from Scott Shaw at Sewell Infiniti and have had both cars serviced there, even after I moved from Dallas to work in Austin and then in San Antonio. The dealership is the best Infiniti and have had both cars serviced there, even after I moved from Dallas to work in Austin and then in San Antonio. The dealership is the best I've ever dealt with in terms of both new car sales and vehicle service (and that includes the great Sewell Lexus dealership in Dallas, where I've also done business.) I have driven to Dallas (from Austin and San Antonio) to buy cars from Scott and get them serviced at Sewell because no other dealership comes close to the service they provide. They treat me fairly and honestly, they know their products, the dealership facility is spotless and comfortable, they always have loaner cars available, and every employee from the person who greets you in the garage to the cashier who checks you out is competent and treats you with respect. However, no employee could be any better than Scott Shaw. He is knowledgeable, personable, helpful without being pushy, and a really nice guy. He even drove my last new car to Austin to deliver it to me. I'll bet everyone who buys a car from Scott thinks that he has become a friend - and they're probably right. Every time I am in a business meeting where customer service is discussed, I mention Sewell Infiniti as the business model for how to do it right. More

I bought my Infinit G35 in 2005 from Scott Shaw. The buying process was comfortable and efficient. Over the length of time that I owned the car I could call or email Scott with any question or concern a buying process was comfortable and efficient. Over the length of time that I owned the car I could call or email Scott with any question or concern and he was very quick to respond and always helpful. More

I have purchased two new G35's from Scott and when I am ready to make another purchase will certainly go back to him again. With the second car I was in and out of the dealership in less than an hour with ready to make another purchase will certainly go back to him again. With the second car I was in and out of the dealership in less than an hour with my new car. The ease of the purchase and Scott will make me return to Sewell in the future. More

I was greeted when I pulled in my car. My service order was quickly written up. It was easy to get my loaner car. My car was promptly and correctly repaired. I received a follow up call several days later was quickly written up. It was easy to get my loaner car. My car was promptly and correctly repaired. I received a follow up call several days later to see how I thought the service went. The service here is excellent. Their service bays are huge and spacious not cramped like another Infiniti dealership. You won't be sorry if you take your car into Sewell. More