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Sewell INFINITI of Dallas - Service Center

Dallas, TX

4.4
81 Reviews

81 Reviews of Sewell INFINITI of Dallas - Service Center

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April 04, 2023

Jacob was great. Professional and friendly. Very informative and exceed my expectations. Car was ready as promised. Lounge was clean. More

by Ashley
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Apr 04, 2023 -

Sewell INFINITI of Dallas responded

Thank you for sharing your experience, Ashley. We will pass along the positive feedback to Jacob Rodriguez and the Sewell Infiniti of Dallas team. Thank you for choosing Sewell; we look forward to serving you again.

Helpful
March 14, 2023

Sewell Infiniti is a world class dealer. The top notch quality of service matches the aesthetic of the facility. I always leave satisfied. More

by TW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Report | Print
Mar 14, 2023 -

Sewell INFINITI of Dallas responded

Dear T W, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
February 23, 2023

In my years of experience, I have come to believe that the Sewell dealerships have 'set the bar' for what customer service/loyalty means. That goes for every moment at the dealership from assistance with More

by holdentesting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Rodriguez (Service) / Allison Cohen (Sales Assistance)
Report | Print
Feb 23, 2023 -

Sewell INFINITI of Dallas responded

Thank you for sharing your experience, Holdentesting. We will pass along your kind words and positive feedback to Jacob Rodriguez, Allison Cohen, and the Sewell Infiniti of Dallas team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
February 16, 2023

World. Class. Service. No place like Sewell to take a car for any type of service More

by Mrw04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dom Fulbright
Report | Print
Feb 20, 2023 -

Sewell INFINITI of Dallas responded

Thank you for the compliment, Mrw04! We will pass the kudos along to Dom Fulbright and the rest of the team at Sewell Infiniti of Dallas. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
February 15, 2023

Great service (including loan car) fixed and work back up by Sewel/Infiniti. Price, unfortunately was by far most expensive quote received for the work performed. More

by Ruhberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Report | Print
Feb 20, 2023 -

Sewell INFINITI of Dallas responded

Thank you for sharing your experience, Ruhberg. We will pass along the feedback to the Sewell Infiniti of Dallas team. Thank you for choosing Sewell; we look forward to serving you again.

Helpful
February 09, 2023

Horrible Service Department. ... will up charge your service needs $400 Brake job was all I needed - but the multi point inspection said I needed a $1300 brake job and a $200 brak More

by johnciao11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont remember
Report | Print
Helpful
January 13, 2023

Sewell is great. They always provide great service in a timely manner. The extra care they provide is the best. I’ve used their service department for the last 5 year More

by Kathy.Nelson19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessiel
Report | Print
Jan 13, 2023 -

Sewell INFINITI of Dallas responded

Thank you for sharing your experience, Ms. Nelson. We will pass along the positive feedback to Jessiel Cortes and the Sewell Infiniti of Dallas team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
December 21, 2022

Sewell offers TOP notch customer service every time I visit. Class Act. The service team is always helpful and keep you informed of what's going on with your vehicle. and I especially like the estimated More

by turkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
Report | Print
Dec 22, 2022 -

Sewell INFINITI of Dallas responded

Dear Turkman, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
December 05, 2022

Good service as always and I was kept informed of the details and progress as I was waiting in the comfortable waiting room. More

by mgbidwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Mendoza
Report | Print
Dec 12, 2022 -

Sewell INFINITI of Dallas responded

Thank you for sharing your experience, mgbidwell. We will pass along the positive feedback to Diana Mendoza. Thank you for choosing Sewell; we look forward to serving you again.

Helpful
November 05, 2022

Dependable Customer oriented Professional On time Clean Enough said Don’t need 25 words Thank you More

by nancy.mayfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Jessie
Report | Print
Nov 07, 2022 -

Sewell INFINITI of Dallas responded

Thank you for sharing your experience, Ms. Mayfield. We will pass along the positive feedback to Jessiel Cortes, Travis Erb, and the Sewell Infiniti of Dallas team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
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