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Sewell Ford Lincoln - Service Center

Odessa, TX

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227 Reviews

227 Reviews of Sewell Ford Lincoln - Service Center

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April 12, 2023

Everything was great! I was offered pick up a delivery which was a huge help. The loaner was fantastic. More

by proanthony12
Recommend Dealer
Yes
Employees Worked With
Anthony
May 06, 2022

I've had nothing but negative experiences with everyone from here. The salesman would let me drive the vehicle before pushing me into purchasing. The service department has had it for several issues and is More

by Lauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim
December 26, 2020

Tony Berry and his team where wonderful and made my experience great!!! Jacob Ramirez you are awesome, I would recommend you guys to family and friends More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Berry , Jacob Ramirez
June 17, 2020

Nicole is always excellent at taking care of us and our Navigator needs. Everything was done quickly and vehicle returned sooner than expected! Great Job Sewell team!!! 5 Rating for all. Thanks Brandon More

by hoopkay
Recommend Dealer
Yes
Employees Worked With
Nicole 5 Star Rating, Brandon Utley
June 16, 2020

Robert is always such a great help and makes sure everything is handled correctly while keeping me up to date with the status of my vehicle More

by Candace De Anda
Recommend Dealer
Yes
Employees Worked With
Robert
June 15, 2020

Terrible service, did not fix a single issue and for reasons unknown put 43 miles on my 2018 Ford F-150 Roush. Not sure why you’d need to drive my truck 43 miles to fix a squeaky belt, a hard start and More

by Travis
Recommend Dealer
No
Employees Worked With
Eliza in service.
Jun 16, 2020 -

Sewell Ford Lincoln responded

Good morning, We are incredibly sorry for the poor experience you had with our team. We strive to provide a 5-star experience for our guests and we obviously fell short of this standard. We would love the opportunity to make things right and get in touch with you to understand more of how we fell short of serving you an excellent experience. At your earliest convenience, can you reach out to us at marketing@teamsewell.com with your contact information? Once again, we are sorry for your experience with us and we hope to have the opportunity to work with you to fix these issues. Sincerely, Team Sewell

June 12, 2020

We have always had a great experience when we make a visit to Sewell. The tech support does an amazing job. I especially would like to recognize Justin Loya for being a great employee. He was very helpf More

by biankasaenz
Recommend Dealer
Yes
Employees Worked With
Justin Loya
June 12, 2020

I was very upset that I was not given a loaner car. When my car was put into the shop I had to inconvenience other people to get me around for 2 days More

by Tafloyd
Recommend Dealer
Yes
Employees Worked With
Mike Stanton
June 12, 2020

There is a culture of service that is very evident each time I visit Sewell. It’s a pleasure to do business with these wonderful Sewell team members. More

by David Boutin
Recommend Dealer
Yes
Employees Worked With
Ashley was very respectful and friendly. , Daniel Bright
June 12, 2020

Awesome Service! I was so impressed with the professionalism and courtesy that was demonstrated by the Sewel Ford Representative. I always refer my family and friends to Sewel Ford!! More

by melinda.22
Recommend Dealer
Yes
Employees Worked With
Johnny Brown
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