Sewell Cadillac - Service Center

Simply unparalleled customer service and personal caring. Owner of a second KB cadillac and Im consistently amazed at their tremendous professional and competent service department. KB washed the under Owner of a second KB cadillac and Im consistently amazed at their tremendous professional and competent service department. KB washed the under carriage of my XT5 after a skunky roadkill event. Who does this!!?? No questions asked. Unbelievable. WOW. Im a customer for life. The ‘KB’ experience is vastly superior to any other Texas Cadillac dealership. More

*** Ken Batchelor Service - Alert *** I DO NOT recommend this this place for repairs. I took my car in for repairs to the front end and I was informed that it would be ready the same da I DO NOT recommend this this place for repairs. I took my car in for repairs to the front end and I was informed that it would be ready the same day. Two days later my car is ready and I pick it. As I was driving the car out of the service center, I noticed that my steering wheel is no longer center aligned. As I got on the road and started driving home, I noticed that my car is now pulling to the left while driving. I immediately called back and I let them know about the alignment. I asked the service rep if they had performed a front end alignment after they replaced the front end suspension parts. The service rep did not know for sure and he was going to call me back right away to let me know. Five days later and still no response from the service rep about the front end alignment. On the 6th day of no response, I sent an email to the service center and I get a call back the next day stating that they would complete the alignment. Finally they are going to perform the front end alignment that was supposed to be done at the time of repair. Today, I drop off my car at the service center for the alignment. Three hours later I get a call that the car has been repaired and is ready for pick up. All is well until I get my car back and I noticed a big crack on my front windshield on the passenger side. I talked with Robert the service manager about the damage and he said that they were not responsible for the crack on my windshield and that they were not going to pay for it. In his opinion, he felt that they were not at fault for the damage. How can they not be liable? I explained to Robert that the crack was not there in the morning when I dropped off my car and it has been in their possession all this time and now when I go to pick it up there is a big crack on my windshield. Again he said that there was nothing he could do about the damage to my vehicle. He told me to have my insurance pay for the repair. Bottom line - how can a service center cause damage to your vehicle and not be responsible in repairing the damage they caused? So, for these reasons, I will now have my vehicle serviced at another service center and I will NOT have any positive recommendations for Ken Batchelor Cadillac. More

Worst Cadillac Dealer Ever!! Came in with a problem was treated very rudely and disrespectfully was made to feel like my Cadillac wasn't as good as other Cadillacs they were fixin Came in with a problem was treated very rudely and disrespectfully was made to feel like my Cadillac wasn't as good as other Cadillacs they were fixing because it wasn't a new model. Was even told that they couldn't believe that my car had broken down earlier and this is from the place that makes the cars and sells the cars Cadillac..... unbelievable! Never ever ever ever ever ever take your car here my whole engine blew up 2 days later after a routine oil change! More

Customer service They are outstanding! They worked with me on a title problem until the issue was resolved. They were fast, courteous, and professional. Hats off to Br They are outstanding! They worked with me on a title problem until the issue was resolved. They were fast, courteous, and professional. Hats off to Bryn Lopez who assisted me. Thanks! More

Excellent experience with the Service Dept. I dropped off my car without a hassle, I was quickly placed in a very nice loaner car, and the pick up went just as smoothly. Everyone there whom I sp I dropped off my car without a hassle, I was quickly placed in a very nice loaner car, and the pick up went just as smoothly. Everyone there whom I spoke with were friendly and helpful. The employee who helped me was Ellyn, and she was extremely personable and efficient. Megan was very nice and helpful to get me into a nice loaner car. More

I took in a brand new car, bought at their dealership with only 3,000 miles, for two issues. Neither issue was fixed, as the tech was "unable to duplicate" the problems. I've come to expect this level of with only 3,000 miles, for two issues. Neither issue was fixed, as the tech was "unable to duplicate" the problems. I've come to expect this level of service from Chevrolet, but not from Cadillac. I will now be trading my new car for a BMW M3, I've always bought American but if Cadillac can't do any better than this I'll be a foreign car owner. More

Ric Griffin provides excellent customer service. My family's been dealing with Ric for over 20 years ( formerly @ Cavender Cadillac). Ric is the most personable man we know. Ric truly cares about his family's been dealing with Ric for over 20 years ( formerly @ Cavender Cadillac). Ric is the most personable man we know. Ric truly cares about his customers & treats you like your his only customer. His attention to detail is impeccable & it's truly a pleasure working with him. Ric will go out of his way to put you at ease & is always extremely accomodating, confident & optimistic- this is why I made the change from Cavender Cadillac to Ken Batchelor. Ric Griffin is truly a gem & Ken Batchlor is very lucky to have him on their team.-Cynthia Carr More

I have given the rating above because as follows: I am 71 years old and in my adult-hood, I have encountered a number of auto sales teams around the country. The two persons that I have named here categorica years old and in my adult-hood, I have encountered a number of auto sales teams around the country. The two persons that I have named here categorically stand out because of their overall dedication to sound principles of customer satisfaction. They made each of my visits to Ken Batchelor an enjoyable and successful experience. Their attention to detail, every time, set a standard that, I am convinced, would be difficult if not impossible to match by others in their field. They reflect great credit on their employer for hiring and retaining such ultimate professionals in their high tempo and competitive field. Without a doubt, these young professional are worthy praise at the highest levels. You should promote them to key positions, in Ken Batchelor, in which they will contact every customer that enters your campus and they should teach others the fine art of customer satisfaction. Directly because of the, I would give even a higher rating if at all possible. Thank You, GB More

I have always been impressed with the friendliness and quality of work performed at this dealership. Robert Fleming and Michael Del Greco always go above and beyond my expectations. There are so many peo quality of work performed at this dealership. Robert Fleming and Michael Del Greco always go above and beyond my expectations. There are so many people at this dealership who always make me feel that they are really glad that I chose Ken Batchelor - that really goes a long way with me. I recommend them to all of my friends. More