Sewell Cadillac of Houston

Electric Vehicles Buyers BEWARE. In the many years of buying vehicles from Sewell Cadillac or Sewell MB of W. Houston, they're now doing "typical" dealer stuff. I suspect they're un In the many years of buying vehicles from Sewell Cadillac or Sewell MB of W. Houston, they're now doing "typical" dealer stuff. I suspect they're under new management, or a younger generation Sewell relative. They're recommending "scheduled maintenance" work that's not required by GM. You buy an electric under the expectation that your maintenance cost is LESS than an ICE vehicle. So to help THEM generate revenue anyways, I guess they've decided to recommend Tire balancing and front-end alignments, and god knows what else at scheduled intervals. It's pure xx. If you buy a Lyriq you can obviously afford whatever maintenance they throw out there, so it's the principle of the matter. But you can also afford buying all sorts of other vehicles next time you're in the market as well. I never expected Sewell to be become just another typical dealer. Unfortunate. Sad part, is they have so many great reviews from the past, this one wont' matter to them. But hey, this might help someone better manage their expectations when buying their next Sewell. It's behaving like all the TYPICAL dealers now. SMH More

Just had oil changed this morning and this dealership charging a lot more money compared to other Cadillac dealerships in area for same service charging a lot more money compared to other Cadillac dealerships in area for same service More

I found my XT5 on Cars. com and inquired about availability. Mackenzie responded in a timely manner and, even though I never met her, she went to great lengths to give us com com and inquired about availability. Mackenzie responded in a timely manner and, even though I never met her, she went to great lengths to give us complete information and answer every concern we had. She even arranged for us to complete the purchase through one of their dealerships near us relieving us of a 6 hour drive to get it. We’re VERY happy with our experience with Sewell, and are head over heels over our new (used) Cadillac. More

Aaron went above and beyond to ensure the greatest car buying experience I’ve ever had. buying experience I’ve ever had. More

Do not trust them. We agreed on the sale price. The manager did not want to sell us the car with the agreed price. I confirmed with them a few times before heading o We agreed on the sale price. The manager did not want to sell us the car with the agreed price. I confirmed with them a few times before heading over to sign the final paperwork but the manager refused. I would recommend another dealer. Bad management. More

Very punctual, very professional, enjoyed working with them, and I bought the car! Great salesperson in Hamza Taha…. them, and I bought the car! Great salesperson in Hamza Taha…. More

Immediately after receiving all clear from service department my brake module failed. No braking power! department my brake module failed. No braking power! More

Aaron was the most courteous and mild mannered sales person that I have ever dealt with. He is the ultimate professional💪🏾 person that I have ever dealt with. He is the ultimate professional💪🏾 More

I was very surprised (! ) to see some negative reviews here. I got my car in July 2022, after searching several other dealerships in Houston area (incl. Tom Peacock and oth ) to see some negative reviews here. I got my car in July 2022, after searching several other dealerships in Houston area (incl. Tom Peacock and others). I was extremely frustrated by that point, since all dealerships had extra mark ups, and tried to rip me off. In most of them, service was very clingy, in Toyota Don McGill dealership a guy literally did not allow me to exit unless his supervisors "approves" that I could leave their facilities. Then I found Sewell. Not only Sewell did not have any extra mark ups or fees, the whole service experience seemed extremely superior and comfortable, I felt like I was in a posh hotel or a Cadillac (pun intended). Now I'm looking for an upgrade to a bigger car, and looking only at Sewell dealerships (which kind of frustrating in a way, since they only deal with 3-4 brands in Houston, but I'd rather confine my selection criteria than deal with those other dealerships again :) More

I would give zero stars if I could. I paid them $12,000 for a used car and they lost my money. It's been 5 days and they still have no idea where it is and they really don't seem to ca I paid them $12,000 for a used car and they lost my money. It's been 5 days and they still have no idea where it is and they really don't seem to care. Now I have no money and no car! Completly incompetent! More