Sewell Cadillac

Customer service They are outstanding! They worked with me on a title problem until the issue was resolved. They were fast, courteous, and professional. Hats off to Br They are outstanding! They worked with me on a title problem until the issue was resolved. They were fast, courteous, and professional. Hats off to Bryn Lopez who assisted me. Thanks! More

Excellent experience with the Service Dept. I dropped off my car without a hassle, I was quickly placed in a very nice loaner car, and the pick up went just as smoothly. Everyone there whom I sp I dropped off my car without a hassle, I was quickly placed in a very nice loaner car, and the pick up went just as smoothly. Everyone there whom I spoke with were friendly and helpful. The employee who helped me was Ellyn, and she was extremely personable and efficient. Megan was very nice and helpful to get me into a nice loaner car. More

Since I live halfway between San Antonio and Austin and was less than impressed with the Austin dealer, I decided to take my 2011 CTS-V to Batchelor for service. At least in Austin they didn't try to blat was less than impressed with the Austin dealer, I decided to take my 2011 CTS-V to Batchelor for service. At least in Austin they didn't try to blatantly rip me off like at Batchelor: trying to charge me over $100 more per tire than I can get at Discount Tire, telling me that a 1 1/2 month old tire with less than 2,000 miles was worn down. Never again Batchelor. More

I took in a brand new car, bought at their dealership with only 3,000 miles, for two issues. Neither issue was fixed, as the tech was "unable to duplicate" the problems. I've come to expect this level of with only 3,000 miles, for two issues. Neither issue was fixed, as the tech was "unable to duplicate" the problems. I've come to expect this level of service from Chevrolet, but not from Cadillac. I will now be trading my new car for a BMW M3, I've always bought American but if Cadillac can't do any better than this I'll be a foreign car owner. More

I did all my business with Cory over the phone. Drove I did all my business with Cory over the phone. Drove down on Friday from Fort Worth and they had the paperwork and the car ready to go when we arriv I did all my business with Cory over the phone. Drove down on Friday from Fort Worth and they had the paperwork and the car ready to go when we arrived. They even stayed over cause we were running late. Best car buying experience I have ever had. I am very happy with my car and the no stress of making the deal was so worth the drive!! Thanks Leigh Ann Hahn More

Leonard was an exceptional example of how customer service should be performed. Very accommodating!!! I believe that this particular gentleman certainly deserves a raise.... I'll be back !!! My littl service should be performed. Very accommodating!!! I believe that this particular gentleman certainly deserves a raise.... I'll be back !!! My little girl will need a used car in the near future...... : ))) More

Ric Griffin provides excellent customer service. My family's been dealing with Ric for over 20 years ( formerly @ Cavender Cadillac). Ric is the most personable man we know. Ric truly cares about his family's been dealing with Ric for over 20 years ( formerly @ Cavender Cadillac). Ric is the most personable man we know. Ric truly cares about his customers & treats you like your his only customer. His attention to detail is impeccable & it's truly a pleasure working with him. Ric will go out of his way to put you at ease & is always extremely accomodating, confident & optimistic- this is why I made the change from Cavender Cadillac to Ken Batchelor. Ric Griffin is truly a gem & Ken Batchlor is very lucky to have him on their team.-Cynthia Carr More

I write this review to commend the aboveds individuals for their outstanding job performance that led to my purchase of six pre-owned vehicles from KB Cadillac over the past few years. Wayne is the most c for their outstanding job performance that led to my purchase of six pre-owned vehicles from KB Cadillac over the past few years. Wayne is the most congenial and knowledgable salesperson I have ever dealt with. Always helpful, he has come to my reidence twice to program the garage door opener which requires climbing a ladder which I am unable to do. Sherri is super and has provided all the information to enable me to make the best options and finance decisions. Kristin in service consistently ensures my vehicle is in tiptop condition. I also wish to commend Floyd Collins in emergency service as he has come to my aid on a few occasions. In summary, it is always a great pleasure to visit KB Cadillac. The entire staff is is always courteous, friendly and those little chocolate thingy's are delicious. Dave Hennum More

I live in Atlanta Georgia, and searching the internet for a previously owned Certified Cadillac EXT, I spoke with Leonard Young at Ken Batchelor Cadillac. I reviewed the car, the offer, and agreed to purchas a previously owned Certified Cadillac EXT, I spoke with Leonard Young at Ken Batchelor Cadillac. I reviewed the car, the offer, and agreed to purchase, and flew to San Antonio. Leonard picked me up at the Airport, and offered me the most gracious Texas hospitality. I can not imagine a better internet shopping experience. I highly recommend Leonard and Ken Batchelor Cadillac More

I have given the rating above because as follows: I am 71 years old and in my adult-hood, I have encountered a number of auto sales teams around the country. The two persons that I have named here categorica years old and in my adult-hood, I have encountered a number of auto sales teams around the country. The two persons that I have named here categorically stand out because of their overall dedication to sound principles of customer satisfaction. They made each of my visits to Ken Batchelor an enjoyable and successful experience. Their attention to detail, every time, set a standard that, I am convinced, would be difficult if not impossible to match by others in their field. They reflect great credit on their employer for hiring and retaining such ultimate professionals in their high tempo and competitive field. Without a doubt, these young professional are worthy praise at the highest levels. You should promote them to key positions, in Ken Batchelor, in which they will contact every customer that enters your campus and they should teach others the fine art of customer satisfaction. Directly because of the, I would give even a higher rating if at all possible. Thank You, GB More