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Sewell Cadillac

San Antonio, TX

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27 Reviews
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11001 I-10

San Antonio, TX

78230

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Showing 27 reviews

February 19, 2024

Responsive and helpful dealership. They don’t charge ridiculous fees either like some dealerships. Easy to work with. More

by rustyfrog698
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Li
Feb 19, 2024 -

Sewell Cadillac responded

Thank you for taking the time to provide such positive feedback, rustyfrog698. We thank you for choosing Sewell and look forward to serving you again.

January 06, 2024

I have bought 10 vehicles in the last 10 yrs, 9 have been new. No telling how many in my adult lifetime (I’m 80 yrs old). In short, I’m not new to buying cars/trucks. KBC is 1 of only 2 dealerships that i More

by Hardballguru
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Corbitt, Carl Zahn, Trevor Long
Jan 11, 2024 -

Sewell Cadillac responded

Thank you for sharing your experience, Hardballguru. We will pass along your kind words and positive feedback to the Ken Batchelor Cadillac team. Thank you for being a loyal Ken Batchelor customer; we look forward to serving you again.

May 19, 2022

I was interested in a CT5-V V series Blackwing. Upon a reply email I asked why it was priced so low. The next day (same inventory number) it was priced $30k higher . Just a typical bait and swit More

by lnemethjr
Price
Recommend Dealer
No
Employees Worked With
Shaylyn Maloney
May 24, 2022 -

Sewell Cadillac responded

Dear Inemethjr, Thank you for sharing your frustrations with us. We value all feedback at Ken Batchelor Cadillac, and your satisfaction is our highest priority. I would welcome the opportunity to discuss this experience with you. At your convenience, please call me directly at 210-595-4802 or email me at mgossett@kbcad.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Matt Gossett Ken Batchelor Cadillac Sales Manager

December 09, 2021

I was in search of a very specific used vehicle regarding the exterior and interior. Combine those requests with the requirement of a certain drive type so I could tow it behind my RV and my choices near hom More

by ericjbabin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Black / Used Car Sales
Dec 16, 2021 -

Sewell Cadillac responded

Thank you, Mr. Babin. We are glad you had such a great experience with Robert Black and the Ken Batchelor Cadillac team. We hope you enjoy your new vehicle. Thank you for choosing Ken Batchelor Cadillac; we look forward to serving you again.

May 09, 2021

I baught a 2018 precertified ats march 2021, that was not certified . When I took car in for service to done, I was given excuse and excuse on delays. My trade in was at a show which employees over looked s More

by Disappointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan, ESTER LUNA, Rick salesman, Shaylyn Maloney
May 13, 2021 -

Sewell Cadillac responded

Thank you for sharing your frustrations with us. We value all feedback at Ken Batchelor Cadillac, and your satisfaction is our highest priority. I would welcome the opportunity to discuss this experience with you and gain additional feedback. At your convenience, please call me at 817-370-5137 or email me at khaman@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Kurt Haman General Manager-Vice President Ken Batchelor Cadillac

May 25, 2021 -

Disappointed responded

My purchase march 16.'2021 ' was un wound per ester the GM who refused to honor repairs on a certifies ats and het managers are accusing me of unwinding the loan 'which I had never heard of. IVE return the loaner car that nathan mgr THREATEN to report stolen . Per his email and GM email threats to charge me for the delay of there paper work 'again met there demands by showing up with the POLICE AND THE check was the wrong amount for my dwn paymnt which Nathan mgr saif would take two hours to redo and said my trade in is in DALLAS which I was previously told my car and dwn payment was waiting for me. Its been over two months 052521 I still have not been given my 10k dwn pymnt and Jaguar trade in back. Very shady business practice filled with lies..

November 22, 2019

Simply unparalleled customer service and personal caring. Owner of a second KB cadillac and Im consistently amazed at their tremendous professional and competent service department. KB washed the under More

by John Myers
Recommend Dealer
Yes
Employees Worked With
Service Manager- Andre. , Shaylyn Maloney
October 19, 2017

Bad experience I live in del rio and I spoke to Cameron and he was great over the phone and told me to go and he would pay for my gas if the deal wasn't made. I expl More

by Jesse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lulu was great
Oct 27, 2017 -

Sewell Cadillac responded

Dear Jesse, Thank you for reaching out to us. At Ken Batchelor, we pride ourselves on providing exceptional customer service and I sincerely apologize that we fell short during your visit. Although your recent experience as a whole was not a positive one, we appreciate your great feedback about Lulu and will pass along the compliment. Should I be able to be of assistance, please do not hesitate to contact me directly at 210-595-2577 or at nskloss@kbcad.com. Thank you again for your time. Sincerely, Nathan Skloss, Sales Director

October 08, 2017

No problems, no hassles, friendly, and professional I have always received great customer service from the Ken Batchelor staff, from picking up my vehicles to returning them to my home. They are outsta More

by Aliane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Oct 12, 2017 -

Sewell Cadillac responded

Thank you for sharing your experience, Aliane. We look forward to serving you again.

August 06, 2016

*** Ken Batchelor Service - Alert *** I DO NOT recommend this this place for repairs. I took my car in for repairs to the front end and I was informed that it would be ready the same da More

by Joel C
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Manager - Robert, Service Rep - Bobby
July 27, 2016

Worst Cadillac Dealer Ever!! Came in with a problem was treated very rudely and disrespectfully was made to feel like my Cadillac wasn't as good as other Cadillacs they were fixin More

by Mr Minus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
assistant service manager
1