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Sewell BMW MINI of Plano - Service Center

Plano, TX

3.2
290 Reviews

290 Reviews of Sewell BMW MINI of Plano - Service Center

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January 27, 2021

Great atmosphere and Mallory in service is always very helpful. She is professional and knowledgeable. Always provides the best customer service and always has a smile! More

by cmarilisf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory
Jan 27, 2021 -

Sewell BMW MINI of Plano responded

We'll be sure to thank Mallory for her excellent care of your experience at Classic BMW. If there is anything further we can be of assistance with, please do not hesitate to reach out!

January 27, 2021

Mallory always keeps me informed when my car is in for service and has my best interest when recommending work needed. I always recommend her to my friends. More

by vleo00505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory
Jan 27, 2021 -

Sewell BMW MINI of Plano responded

Thank you so much for taking the time to share your recommendation for Mallory at Classic BMW. We appreciate your feedback so much. If there is anything further we can help with, please do not hesitate to reach out!

January 27, 2021

The most knowledgeable professional I have worked with at Classic BMW is Mallory McCormick. Thank you for taking care of me and my car! A+ More

by slucy1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory McCormick
Jan 27, 2021 -

Sewell BMW MINI of Plano responded

We're always happy to take care of your vehicle needs at Classic BMW. Thank you so much for taking the time to share your great feedback for Mallory. Feel free to reach out to our team if we can help with anything further!

January 01, 2021

I have been servicing my cars here for a little while now and I’ve worked with a couple different advisors. I can confidently say Jeremy Garber has been the best advisor I’ve worked with. He’s always very in More

by Burton Guster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo
Jan 02, 2021 -

Sewell BMW MINI of Plano responded

You're so welcome, Burton! We are happy to see that Jeremy's amazing service has earned your repeat business and we will be sure to share your kind words with him. Classic BMW of Plano looks forward to working with you again.

December 31, 2020

Just had my m240i serviced at Classic BMW in Plano, TX. This was a great experience and my service advisor Jeff Daggon was awesome. See you next time. More

by KRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daggon
Dec 31, 2020 -

Sewell BMW MINI of Plano responded

Glad to here that you enjoyed your service experience. Thank you for choosing Classic BMW!

December 30, 2020

Service department advisor Joe Ellis has failed me three particular times. In November I had an oil change and the check engine light, low tire tread, and low battery were not detected. Numerous voicemails More

by NICOLEMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Ellis
Dec 30, 2020 -

Sewell BMW MINI of Plano responded

Nicole, We apologize the BMW test plan did not let us replace the battery under warranty and glad BMW of Dallas took care of you. We truly apologize for the inconvenience. Chuong Nguyen Service Director 214-778-2701 cnguyen@classicbmw.com

December 01, 2020

Mallory is the greatest service attendant! Thank you for always taking care of my husband and I, I always recommend you to my friends and family. More

by calliefuentes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory
Dec 01, 2020 -

Sewell BMW MINI of Plano responded

Thank you for the positive feedback! We are happy to know that you and your husband have had good service experiences with us and with the help of Mallory. We are always here to help!

December 01, 2020

My service advisor Mallory was very professional last month. The attention received was a nice change. Would recommend her to anyone that goes to this dealership. More

by gabs127120
Recommend Dealer
Yes
Employees Worked With
Mallory
Dec 01, 2020 -

Sewell BMW MINI of Plano responded

Thank you for the positive feedback! We are delighted to know that you had a good service experience with us and with the help of Mallory, We appreciate your recommendations and we are always here to help!

December 01, 2020

This dealership was very clean and the service person that helped me, Mallory, was very patient and attentive. I felt complete confidence in her work. More

by jam120
Recommend Dealer
Yes
Employees Worked With
Mallory
Dec 01, 2020 -

Sewell BMW MINI of Plano responded

Thank you for the 5-star rating! We are delighted to know that you had a good experience with us and to know that Mallory was helpful. We look forward to any future visits!

December 01, 2020

Mallory M in service is a true professional and the nicest person to work with. She takes care of her customers. Went above and beyond what I expected. More

by MarkJ08
Recommend Dealer
Yes
Employees Worked With
Mallory
Dec 01, 2020 -

Sewell BMW MINI of Plano responded

Thank you for the wonderful feedback! We are delighted to know that you had a good service experience with us and with the help of Mallory. We look forward to any future visits!

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