Sewell BMW MINI of Plano - Service Center

Bought 4 cars there - always paid full MSRP because I'm buying the fastest, scarcest thing they make but don't have on the lot (M3 in '95, M Cuope in '98, Z8 in '01), so I expect to pay MSRP. They never c buying the fastest, scarcest thing they make but don't have on the lot (M3 in '95, M Cuope in '98, Z8 in '01), so I expect to pay MSRP. They never charge above MSRP - on sheer principal - and I respect that.<br><br>Service has been about as good as it gets. They are very efficient. The car is usually ready when promissed, cleaned (semi-detailed!)and the work is done right with no collateral damage. I'd buy from them forever if BMW's styling hadn't turned so ugly these days. More

Any person that rates this dealer as average or excellent is either completely ignorant of quality service or has been paid to post that rating here.<br><br>Simply put, this is one of the worst BMW dealershi is either completely ignorant of quality service or has been paid to post that rating here.<br><br>Simply put, this is one of the worst BMW dealerships i have ever dealt with and i have dealt with more than the average customer. Avoid this dealer like you would a plague, or possibly bacterial meningitis...<br><br>The staff here is beyond arrogant, rude, and incompetent. You see, this dealership is located in a rather affluent area of Dallas. As a result (im guessing), they dont bother treating customers fairly because there is an endless supply of wealthy individuals with money. So, they dont actually need to be amicable or respectable in order to try and sell cars. The cars will get bought with good or bad customer satisfaction/service. (I cannot help but appreciate this from a business standpoint)<br><br>Regardless, how long does it take to change oil? 30mins, maybe an hour if you are clumsy or grasp things slowly. Well for Classic BMW, try 4 days and still not done. Perhaps the instructions used big worded phrases like "rotate screw counter-clockwise to loosen and remove" so the staff was unable to service my vehicle.<br><br>To visit Classic BMW in Dallas -<br>Appalling Service, Appalling Satisfaction<br><br>P.S. dont take my word, go visit them and learn for yourself.<br> More