Sewell BMW MINI of Plano - Service Center

I had a great experience with Matt Workman in service. He was very personable and friendly. was very personable and friendly. More

I had a successful easy trip to Classic for service. Jeremy Garber was a big help. He was very honest with me and he knew the answers to every single one of my questions. Jeremy Garber was a big help. He was very honest with me and he knew the answers to every single one of my questions. More

The service visit was as expected for a BMW owner. Kind and helpful throughout the process. My service advisor was Chip K and he did a great job. and helpful throughout the process. My service advisor was Chip K and he did a great job. More

I am pleased with the level of service I received from Classic BMW. My advisor Chip Koestler did a great job with all my service requests. Classic BMW. My advisor Chip Koestler did a great job with all my service requests. More

My E60 M5 started having transmission malfunction warnings pop up so I contacted Classic BMW to see about getting it looked at. The service dept told me that yes, they would look at it, after breakin warnings pop up so I contacted Classic BMW to see about getting it looked at. The service dept told me that yes, they would look at it, after breaking down the full details to them. I pay $185 to have it towed to their service dept. They call me later in the day to discuss. When I told them I just wanted it diagnosed, wasn't certain it would be repaired, they were no longer interested in diagnosing the issue although I was willing to pay the $200 fee. For service I recommend indys like AutoScope. More

The service area was very busy, but I noticed during my visit that my service advisor remained calm and attentive as I explained my concerns. Thank you Cody Garcia for making my visit pleasant. visit that my service advisor remained calm and attentive as I explained my concerns. Thank you Cody Garcia for making my visit pleasant. More

Great post sale support and car delivery from Alex Miles this week. Thanks for your help and for going the extra mile. Keep up the great work guys. this week. Thanks for your help and for going the extra mile. Keep up the great work guys. More

As usual great service by Jeremy. He has been my go to since day one and he is the reason I come back. I will be updated even if no update is available just to make sure I'm in the loop on what is going o since day one and he is the reason I come back. I will be updated even if no update is available just to make sure I'm in the loop on what is going on with my vehicle. Thank you More

Jeremy Garber was a huge help today. I highly recommend you work with him if you drop your car for service at Classic. Always informative and knows a ton! you work with him if you drop your car for service at Classic. Always informative and knows a ton! More

I'm constantly asked to post reviews about "my experience" with different companies I interact with. That being the case, I only post if I truly believe I was treated in a manner that is above an experience" with different companies I interact with. That being the case, I only post if I truly believe I was treated in a manner that is above and beyond. If I feel the treatment was average or lower, I'll just be nice and don't write anything. With Classic BMW, and especially my advisor, Cody Garcia, I have no reservation about posting on how great their customer service facility is and how well Cody treats my wife and I every time we bring in our BMW X5 in for service. They have always provided us with a very nice loaner and are quick to take care of any maintenance issues. This time around, Cody went way above and beyond and I cannot thank Cody enough. With my extended warranty coming to a close, Cody advised me to leave my X5 for a comprehensive inspection to look for any issues that could be fixed under warranty. Well, they found numerous mechanical issues that, in my opinion, saved me thousands of dollars in future repairs. Thank you Cody! The dealership itself is fantastic. Clean and buzzing with activity, it's an experience I love to interact with. I always feel special walking around the dealership and everyone I interact with are so friendly and professional. We did not buy our X5 from Classic BMW, but I can assure you that our next BMW will come from this dealership. More