Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sewell BMW MINI of Plano - Service Center

Plano, TX

2.7
291 Reviews
Call Service Center (214) 778-2600

291 Reviews of Sewell BMW MINI of Plano - Service Center

Sort by
August 10, 2021

I brought my car in to BMW Plano and dealt with Matt Workman. He was very polite and very helpful. It is the place to go and be sure to ask for Matt. More

by angel2charlotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Workman
Report | Print
Aug 10, 2021 -

Sewell BMW MINI of Plano responded

Angel, your review made us smile. We love hearing that our employees, such as Matt, are going above and beyond for our customers & delivering reliable service. Until we see you next again at Classic BMW of Plano, we will be sure to keep up our timely services and courteousness.

August 03, 2021

I had to bring my car in for service. Matt Workman was so helpful and knowledgeable. I was surprised to hear he is fairly new. More

by Closingtime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Workman
Report | Print
Aug 03, 2021 -

Closingtime responded

Thanks

Aug 07, 2021 -

Sewell BMW MINI of Plano responded

Hi there, Thank you for your positive review. We are pleased that you encountered a helpful and knowledgeable experience. Thank you for choosing Classic BMW of Plano and we look forward to working with you in the future.

August 03, 2021

I had a great experience with Matt Workman in service. He was very personable and friendly. More

by Lisahebing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Workman
Report | Print
Aug 07, 2021 -

Sewell BMW MINI of Plano responded

Hi Lisa, Thank you for sharing the details of your great experience. We are happy that our team were friendly and personable whilst working with you. Thank you for choosing Classic BMW of Plano and we hope to continue to assist with all of your future automotive needs.

August 01, 2021

I had a successful easy trip to Classic for service. Jeremy Garber was a big help. He was very honest with me and he knew the answers to every single one of my questions. More

by Jonah Isphat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Garber
Report | Print
Aug 02, 2021 -

Sewell BMW MINI of Plano responded

We are pleased to hear you had such a positive experience with us, Jonah! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!

August 01, 2021

The service visit was as expected for a BMW owner. Kind and helpful throughout the process. My service advisor was Chip K and he did a great job. More

by Chloe R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Koestler
Report | Print
Aug 02, 2021 -

Sewell BMW MINI of Plano responded

We appreciate the five-star review, Chloe! Let us know if there is anything else we can help you with. We look forward to your next visit.

July 31, 2021

I am pleased with the level of service I received from Classic BMW. My advisor Chip Koestler did a great job with all my service requests. More

by Manny U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Koestler
Report | Print
Aug 01, 2021 -

Sewell BMW MINI of Plano responded

Thank you for choosing Classic BMW, Manny. We are happy to know that our Service Team provided you with an excellent experience. We look forward to your next visit.

July 30, 2021

My E60 M5 started having transmission malfunction warnings pop up so I contacted Classic BMW to see about getting it looked at. The service dept told me that yes, they would look at it, after breakin More

by Chopped54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Conner
Report | Print
Jul 31, 2021 -

Sewell BMW MINI of Plano responded

Hello, I am concerned to learn about your disappointment regarding your recent service experience. Your feedback is important to us, and I would appreciate the opportunity to speak with you to discuss your review further. Please reach out to me at a time that is convenient for you. I hope to hear from you soon. Best, Chuong Nguyen Service Director 214-778-2701 cnguyen@classicbmw.com

July 30, 2021

The service area was very busy, but I noticed during my visit that my service advisor remained calm and attentive as I explained my concerns. Thank you Cody Garcia for making my visit pleasant. More

by msandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Garcia
Report | Print
Jul 31, 2021 -

Sewell BMW MINI of Plano responded

Thank you for choosing Classic BMW. We are happy to know that you enjoyed your visit to our Service Department. We can't wait to work with you again.

July 23, 2021

Great post sale support and car delivery from Alex Miles this week. Thanks for your help and for going the extra mile. Keep up the great work guys. More

by Lyncantor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Miles
Report | Print
Jul 23, 2021 -

Sewell BMW MINI of Plano responded

You're so welcome! We are always happy to be of service and are so glad to learn that Alex went the extra mile for you. If Classic BMW of Plano can do anything else for you, don't hesitate to let us know.

July 01, 2021

As usual great service by Jeremy. He has been my go to since day one and he is the reason I come back. I will be updated even if no update is available just to make sure I'm in the loop on what is going o More

by tinkerbell34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jul 02, 2021 -

Sewell BMW MINI of Plano responded

Thank you for taking the time to share your excellent experience with Jeremy! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out to us when we can work with you down the road at Classic BMW of Plano.

1
2
3
4
...
30