Sewell BMW MINI of Plano - Service Center

Mr Arnold and Mr Kobell were great in assisting me when I needed to have my 1995 BMW 540 repaired and even gave me a 10% discount off of my repair bill parts AND labor. Their labor rate may be a little highe needed to have my 1995 BMW 540 repaired and even gave me a 10% discount off of my repair bill parts AND labor. Their labor rate may be a little higher then other dealers in the DFW area- but the quality of the service I received made up for it. Especially when it came to explaining the work that was needed at that time and what could wait until a later date. More

I've bought an M3, two M5s, an X3 and a 750i from these guys over the last 11 years. My only real problem with them was when they argued price with me (J. T. Bryant) on a purchase of a 540i in 1998 before guys over the last 11 years. My only real problem with them was when they argued price with me (J. T. Bryant) on a purchase of a 540i in 1998 before I purchased it elsewhere. Even with that car they have always dealt with me honestly, fairly and competently on all service issues. The special treatment I get from Pat Arnold and John Kobell simply keeps me coming back to BMW and this dealership. I have gone through Jeff Enquist on my last few purchases. He has always been extremely courteous and helpful. Even J. T. Bryant, though he's a character who has always been willing to argue, was helpful during a couple of interesting transactions before he left the dealership. More

I have to agree with the folks that posted low ratings, especially the one questioning about the sources of the good ratings/postings. The bad experience I've had with this place is too long and unpresent especially the one questioning about the sources of the good ratings/postings. The bad experience I've had with this place is too long and unpresent to go into detail. The experience at John Roberts wasn't too good either. Try to abvoid these two places as possible. I've found great places for mechanical and body work since. More

I took my BMW in for an oil change and service (air bags). They wrongfully reported the hours (I remained at the dealership while the work was being performed) as two hours. They actually spent 1 hou bags). They wrongfully reported the hours (I remained at the dealership while the work was being performed) as two hours. They actually spent 1 hour and 20 minutes working in the vehicle. I was charged for two technicians although one was "in training". In all, the labor charge for 1.25 hours was over $550! I've owned BMWs before, but never been overcharged this badly by a dealership.<br><br>Mr. Kobell, the Service Director, hung up on me after attempting to rationalize the bill. <br><br>These folks are a crooked bunch in my opinion. I'll certainly never go back nor would I recommend them to you/anyone else. More

The front wheel bearings on my 2001 M3 were "coming apart" and had to be replaced. Pat Arnold, my trusted (truly) service advisor said they would need to keep the car overnight. OK, they provided an apart" and had to be replaced. Pat Arnold, my trusted (truly) service advisor said they would need to keep the car overnight. OK, they provided an X3 for me to drive. Unfortunately, Pat went on vacation the next day. I called to see if my car was ready... "no, you need to call back". I did... "no, you need to call back". This went on thru the 4th of July weekend. I asked to talk to a service advisor, here comes Letty Smith. She said let me check and I'll call you back. She never did. I placed several calls into John Kobell, Director of Service, no response at all. I paid $5K over sticker to get my M3 and have full, dual everything extended warranty and I am treated with this arrogance? Nine days later, I get my car back, the left rear wheel has damage, it smells like greasy rags were stored in it for the nine days and it had over 100 miles put on it while they had it. Then Letty finally calls me to say she wants to update me on the status of my car. I said "Letty, I picked it up already"... "Oh?" Classic/Kobell, why do you have such a cavalier attitude towards your customers? More

If you live anywhere in the Dallas area and have a problem with your vehicle that you can't seem to have solved anywhere else, then I highly recommend you give Lenny a shot at Classic. Lenny Rich is problem with your vehicle that you can't seem to have solved anywhere else, then I highly recommend you give Lenny a shot at Classic. Lenny Rich is by far the most professional, the most knowledgable, the most respectful, and the most intelligent service advisor I have ever worked with at any dealership ever in my life. He is absolutely amazing, will stop short of nothing to ensure your satisfaction, and is extremely attentive to your specific concerns. I can't recommend anyone anywhere else more highly for BMW service. You must give him a try if you haven't already done so. Phenomenal! More

I did not buy my 3-series at Classic but I have been back for service a few times. All service I had done was with Letty. All had great results.<br>Although once when I took my car for service of alternato for service a few times. All service I had done was with Letty. All had great results.<br>Although once when I took my car for service of alternator that went bad (Classic fixed since it was under warrenty), I got the car back with a HUGE bit of paint taken off the front bumper. I called Letty back to the car and showed her, she went back and checked the log report and said the car was checked in with no damage. So Classic paid for the full repair of the bumper, and I got a loaner car for the time it was in the shop. <br>All in all the service was great for me. More

I had my previous 3-series serviced in Classic BMW before and had relatively good experience. However, this December of 2003, I've brought my X5 4.6is to Classic BMW to install SMARTIRE, tire pressure monit and had relatively good experience. However, this December of 2003, I've brought my X5 4.6is to Classic BMW to install SMARTIRE, tire pressure monitor (TPM). When I got the car back, I test drive to see how the TPM works for my car. I found out one square inch of paint was completely knocked off on the right rear wheel and also other small dark scratches that are not that noticeable. Additionally, the interor trim had a few deep scratches. I immediately (3 minutes) told Letty Smith, my service advisor, about this. She agreed to refinsh my wheel at another day 'cause the time was too late on that day. Later on, they were not willing to guarantee to take responsibility to fix any collateral damages that might result when I bring in my car again. Jonathan Berry (Service Coordinator) even claimed the wheel was chipped BEFORE I brought the car in even though they were still willing to refinish my wheel. But, who will take the car in after being insulted like this. I was very surprised by the implied personal insult that I lied about the chipped wheel. I would NEVER recommend anyone who is concerned about the integrity of the dealership should have their cars be serviced at Classic BMW at Richardson. More

Bought 4 cars there - always paid full MSRP because I'm buying the fastest, scarcest thing they make but don't have on the lot (M3 in '95, M Cuope in '98, Z8 in '01), so I expect to pay MSRP. They never c buying the fastest, scarcest thing they make but don't have on the lot (M3 in '95, M Cuope in '98, Z8 in '01), so I expect to pay MSRP. They never charge above MSRP - on sheer principal - and I respect that.<br><br>Service has been about as good as it gets. They are very efficient. The car is usually ready when promissed, cleaned (semi-detailed!)and the work is done right with no collateral damage. I'd buy from them forever if BMW's styling hadn't turned so ugly these days. More

Any person that rates this dealer as average or excellent is either completely ignorant of quality service or has been paid to post that rating here.<br><br>Simply put, this is one of the worst BMW dealershi is either completely ignorant of quality service or has been paid to post that rating here.<br><br>Simply put, this is one of the worst BMW dealerships i have ever dealt with and i have dealt with more than the average customer. Avoid this dealer like you would a plague, or possibly bacterial meningitis...<br><br>The staff here is beyond arrogant, rude, and incompetent. You see, this dealership is located in a rather affluent area of Dallas. As a result (im guessing), they dont bother treating customers fairly because there is an endless supply of wealthy individuals with money. So, they dont actually need to be amicable or respectable in order to try and sell cars. The cars will get bought with good or bad customer satisfaction/service. (I cannot help but appreciate this from a business standpoint)<br><br>Regardless, how long does it take to change oil? 30mins, maybe an hour if you are clumsy or grasp things slowly. Well for Classic BMW, try 4 days and still not done. Perhaps the instructions used big worded phrases like "rotate screw counter-clockwise to loosen and remove" so the staff was unable to service my vehicle.<br><br>To visit Classic BMW in Dallas -<br>Appalling Service, Appalling Satisfaction<br><br>P.S. dont take my word, go visit them and learn for yourself.<br> More