Sewell BMW MINI of Plano - Service Center

With most reviews being negative for businesses, I thought I would give a shout out to Classic BMW to recognize the great job they do with taking care of their customers needs. At times, we take grea thought I would give a shout out to Classic BMW to recognize the great job they do with taking care of their customers needs. At times, we take great service for granted and only write in or complain when we have a negative experience. Well, here is one of positive review that recognizes what a great job they have done for my family. I have 2 BMW's, a 2011 750LI and 535I. I only have serviced them at Classic BMW. Though I am not a car person or mechanically inclined, Whenever I had to bring the cars in for service, I would first call the service dept, Chuong. Though Chuong has now been promoted to service director (good choice, he had been my adviser for years), I am still able to call him and he promptly returns my calls and answers my questions regarding my issues. In his new position, he does not have to do this, I know, but just shows he truly cares about taking care of the needs of his customers. He could just transfer me to one of his service advisers, but he does not. I appreciate that. Also when ever I pull in, there is a guy named Gustavo who always recognizes not just me but many of the customers who are pulling into the service by name. He always welcomes us with a big bright smile, says good morning and directs one of the service attendants to promptly get us checked in. When I bring my car in, I am normally the 1st one there in line at 7am. The loaner car young lady, I think her name is Terry? is always friendly, prompt and gets me in my BMW loaner in less than 5 minutes, knowing I have a good commute to work. Lastly, there is a gentleman in parts named Thai who has been very helpful whenever I have a question on any parts or accessories for my BMW's or something as simple as asking him if he has a coffee mug in stock from the BMW website. Seems like he is always answering the phone, very attentive to the needs of the customer and does it with a non-visual smile over the phone. I have purchased many items through parts dept and he certainly has stood out above the rest in helping me with my questions and needs. The staff at Classic has always provided not just myself, but my friends and business associates with exceptional service, always with a smile on their face and with a "no Problem" ATTITUDE. Keep up the good work More

Terrible Service department! I have never written a review for anything but people need to know this dealership is sub par for BMW clients. I have purchased 12 BMWs in past 10 years and never experi review for anything but people need to know this dealership is sub par for BMW clients. I have purchased 12 BMWs in past 10 years and never experienced the lack of quality service or customer service in any other dealership. Maybe because Classic is the largest in Tx, they think they don't have to excel in these areas. Whatever the reason I understand why people would go elsewhere to buy and service ther cars. I will be as well, even if they are the closest dealership to me. If you like having to go back to the service department more than once for the same issue which either never got fixed or never got added to their work order then this is the place for you. Issue 1: Took the car in for alignment at 6500 mi for tire wear and never was aligned properly. Had to replace all four tires at 10,500 with fronts nearly at metal. Service manager said they wouldn't replace a single tire but eventually agreed to do alignment. I returned after getting new tires for my free alignment then was told the service manager (Chung) changed his mind because I got tires elsewhere (and saved $500 by the way). Only after contacting the GM did I get them to keep their word. Issue 2: Recalled aux coolant pump was never replaced, which is one of the reasons car was in for service. This same issue caused by friends identical car to go dead on the freeway while driving and has potential to start fire and put smoke in cabin. A little important I think... Issue 3: battery discharge indicator lights up and was never checked the first time I brought it in (a week prior). This time they claimed to charge the battery. Guess what...battery level low indicator on and interior lights won't come on when I get it home. Why am i not surprised?. Issue 4: had touch up done to bumper. Looked like a child and monkey protege spray painted it. It's a $120,000 car for Pete's sake. Had to bring it back 2 more times to make it a little better but not professionally done. These are the just the most recent experiences. I don't recall the details on the previous visits, but I do recall having to take the car back to get things done correctly. P.S. I also experienced the lack of attention while looking at new cars. Guess they don't need the business that bad after all. More

I own 2 BMW's. A 750Li and an M-Roadster. I brought my 750LI in for warranty service back in the March 2011 timeframe for a problem with the Navigation system and at that time was told that I had purchase 750LI in for warranty service back in the March 2011 timeframe for a problem with the Navigation system and at that time was told that I had purchased a Certified Used BMW, and that there was a 100k mile warranty on the vehicle. This was told to me by the service representative Chris Barnthorp. The dealer performed the warranty work and told me the navigation system was fixed. I drove out of the service shop and within 2 minutes, the navigation error came back on the computer screen. I brought the vehicle back to the dealer and they again kept the vehicle for another 3 days and replaced the Nav. computer. Again when leaving the shop, the navigation system did not work. I drove back into the shop and it was determined that they forgot to replace the Navigation Disc into the reader. They replaced the disc and this time the vehicle worked. I returned 2 months later due to the TPM indicator stating there was a TPM failure. I brought the vehicle back in on Saturday 9/17/11. They worked on the vehicle but decided it would need to come back for a scheduled service. I was not in a hurry to bring the vehicle back due to the fact that I had 100k miles warranty. I brought the vehicle back in the 2nd week in November to have the TPM repaired and to have the Oil changed, and to have an engine noise checked out. I was told that my warranty had expired 2 weeks earlier and that they don't know why the computer had shown it to have a 100k mile warranty. They did however remember telling me that it had the extended warranty. I stated that the service should be covered since the vehicle was still under warranty when I brought it in on 9/17/11, and the only reason I waited was because the dealer told me I had until 100k miles. While in for service, the dealer found a defective water pump as well. The dealer then changed the Oil and told me to bring the vehicle back in after Thanksgiving. I did so but they refused to cover the repairs under warranty. They wanted to split the water pump and not cover the TPM at all. This is the worst dealership I have ever been to and will now be selling my BMW's to replace them with a vehicle that comes from a dealer that actually respects its customers. To top it all off, while on my trip over Thanksgiving, the vehicle computer came on with a warning letting me know that the Oil level was critically low and that continued driving was not possible. This is 2 days after the dealer had just changed the oil in the car. The is the most frustrating of experiences and is not worth owning a luxury vehicle when the service and customer service is this bad. I will be filing a complaint with the Better Business Bureau as well as with BMW Headquarters North America. More

I took my car into this Classic BMW three times total and all three times now, in which they have not fixed everything I asked them to fix. Two of these times they let me leave with my vehicle being unsafe all three times now, in which they have not fixed everything I asked them to fix. Two of these times they let me leave with my vehicle being unsafe to drive on the road. The first issue was a noise in the front driver's side tire. They added air and said it was fixed. After getting home with the noise still present, I removed the tire to do my own visual inspection. That is when I noticed that the tire had a crack running in between the treads that when around the entire circumference of the tire. Obviously they didn't even remove the tire. Once I told them about this, their only solution was to pay for half of a replacement tire, even though the defective tire had 3/4 of its tread left and only 15,000 miles on it. The second time was a brake fluid flush that was covered under warranty. I look into the reservoir after getting home to find the same old brake fluid. This time I took it to a different dealership and had them redo it. The latest issue was when I took the car in for 1) recall and 2) a "passenger restraint system failure" (two warning lights on the dash and a message that comes up on the display screen every time the car is started that says it is not operating). The recall part was replaced, but the issue the the passenger restraint system was not. This time, I didn't even go back to the dealership and question them because I do not trust their service department to do the right thing. For the second time, Classic BMW let me drive away with a serious safety issue. Take this as a warning to find another dealership if you have any concerns about the quality of the work or your safety! More

The service dept sucks in terms of the work and the attitude. The building looks nice except the services are poorly executed. In my opinion, the service arrangement is in a big mess wrt finding the ri attitude. The building looks nice except the services are poorly executed. In my opinion, the service arrangement is in a big mess wrt finding the right person to talk about the problem, how the technician diagnose the issue correctly, and overall experience compared with other dealership. I simply cannot believe that the BMW would allow such low level setting in Texas. More

Everyone at Classic BMW has beeenn attentive, responsive, and curtious. I have purchased two BMWs there and have been happy with sales and service. Pat, John Kobell, and the salesteam have helped me many t and curtious. I have purchased two BMWs there and have been happy with sales and service. Pat, John Kobell, and the salesteam have helped me many times and I have never been disappointed. I will purchase and service my BMWs at Classic. More

Owning a small business, I have found that quality work and outstanding customer service is has allowed us to remain successful in a competitive market place. I look foward to having my vehicle serviced a and outstanding customer service is has allowed us to remain successful in a competitive market place. I look foward to having my vehicle serviced at Classic BMW, I not only get quality workmanship performed on my pride and joy I'm able to bring back to my business little lessons learned simply from observing all the employees at Classic BMW taking customer service to the next level. Thank you Classic BMW, Mr. Mass, John Kobell, Pat Arnold, Primo just to mention a few. More

Classic BMW sets the bar for customer service and quality of product. Under the leadership of John Kobell the service department at CLassic really cares about their customers and delivers the service to bac of product. Under the leadership of John Kobell the service department at CLassic really cares about their customers and delivers the service to back it up. I have worked with John Berry and Pat Arnold for years on various cars that I have owned and currently am very happy witht the service I receive on my 7 series. These guys at Classic are "First Class" and are the reason that I will keep buying BMW's. Troy Danko Dallas Texas More