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290 Reviews of Sewell BMW MINI of Plano - Service Center
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January 27, 2017
Very Personal Service Touch Purchased a pre owned 535 and had prompt professional resolution on a service repair issue from Ben G. I felt like he was on my side. Ben would be a g Purchased a pre owned 535 and had prompt professional resolution on a service repair issue from Ben G. I felt like he was on my side. Ben would be a great role model for all employees at Classic. More
by Just Looking
Employees Worked With
None
September 08, 2016
Once you buy they don't care I bought my BMW here knowing I would get great service as a luxury dealer. As part of this offering then have a complimentary car wash Monday-Thursday I bought my BMW here knowing I would get great service as a luxury dealer. As part of this offering then have a complimentary car wash Monday-Thursday 8-5 and Saturday 8-3. Well don't show up at 4, they will be closed with no reason. Saturday's are also a hit and miss. Been here at 10am and sorry we are not doing the wash today. The service is non existent after you pay them their money for the car. I recommend a Lexus or Mercedies. More
by Bworthie
Employees Worked With
Service
July 16, 2016
I've Had 4 BMWs - Don't Buy From Here On Tuesday, 7/12, I called about my 335i being part of the Takata air bag recall and was told I would be given a loaner until the part came in - and s On Tuesday, 7/12, I called about my 335i being part of the Takata air bag recall and was told I would be given a loaner until the part came in - and scheduled for Friday, 7/15. Called at Noon on Friday to confirm but then received a call at 2:30pm from Alex Smith saying that the loaner program had been cancelled...even though there wasn't a set date for the airbag replacement! So the program was cancelled between calling to confirm at 12pm and 2:30pm? Give me a break. I still went in at 3pm hoping it was some sort of mistake. Nope. Spoke with Robert Hamilton and he said the program was cancelled. He said he wanted to help but didn't actually offer any solutions. Him being somewhat nice is the only reason I'm not giving 1 star - but I think Classic BMW does deserve 1 star because it's probably within his power to provide a loaner car as was already scheduled. What kind of service department cancels a scheduled loaner 30 minutes prior? I am on my 3rd M3 and 4th BMW overall and purchasing an X5 this month. I bring my current M3 to Classic for service but I will NEVER come back for service or purchase. You have not only lost a lifelong customer but also created someone who will let anyone and everyone know of their experience for years to come. The people I have already told have laughed at how ridiculous it is to cancel a scheduled loaner 30 min before the appt. It should have been honored. I am emailing my experience to John Kobell, Chuong Nguyen, and BMW North America. Along with posting reviews on Yelp, Google, and Bimmerpost. To make matters even worse, BMW of Dallas is still providing the loaner program! I am now stuck with a death airbag that's caused numerous deaths and injuries. Thanks Class BMW! More
by stocksure
Employees Worked With
Robert Hamilton, Alex Smith
December 13, 2015
Excellent advisor poor mechanic Had a problem with blinkers on my BMW x6. First the right and that was repaired with new socket. A week after the left blinker and emergency lights ma Had a problem with blinkers on my BMW x6. First the right and that was repaired with new socket. A week after the left blinker and emergency lights malfunction ed. The mechanic claimed to have fixed it......I paid the bill but as soon as I drove off and luckily turned left the blinker malfunction notice came on . I reversed the vehicle back to the service center. The mechanic did not complete the job but washed the car and that's what I paid for..........my advisor Chip is excellent but there are too many untrustworthy mechanics. Classic needs to review their standards with all mechanics. Disappointed!!!! More
by X6beamer
Employees Worked With
Chip (excellent advisor)
December 12, 2015
Terrible Customer Service; Worse commitment. I took my car in for service at 9:04am and they told me there was a 2.5 hr wait. I call back at 1pm at to no avail. At 3 I get ac all from service ad I took my car in for service at 9:04am and they told me there was a 2.5 hr wait. I call back at 1pm at to no avail. At 3 I get ac all from service advisor David telling they will not be ready until 3. I told him to keep my car ready since I need to get it back. I had the rest of the day planned. I called to follow up to speak to a service manager (Chuong or John)- no one called back. I called next day to speak to anyone in Management capacity. The receptionist could not get hold of ANYONE. All I wanted to know why the unfair treatment. They seem to think that the service is good. They don;t realize the inconvenience they caused. Inspection wasn't done neither was the wash. The invoice also says the car wash was done! So 5.5 hrs to do an oil change! Still waiting to hear back! More
by Ameet
Employees Worked With
David Adamcik
August 12, 2015
Paul Chadwick did a great job! I hit a hog on my way from Big Bend national park back to Dallas and got big dents on driver's door plus external and internal damages to front bumper I hit a hog on my way from Big Bend national park back to Dallas and got big dents on driver's door plus external and internal damages to front bumper and few more things. Paul did excellent job managing the process of repairing the car. Great customer service. Can't be happier. More
by Seth
Employees Worked With
Paul Chadwick
May 31, 2015
Unprofessional! HORRIBLE SERVICE! I love my BMW, and although I live very close to classic bmw plano, I will NEVER take my car there again. It would take me a novel t HORRIBLE SERVICE! I love my BMW, and although I live very close to classic bmw plano, I will NEVER take my car there again. It would take me a novel to explain my situation with them from when I dropped off my car for a detail, inspection, routine service, and back bumper repair. It was two weeks back and forth of "your car is at the collision center" to "no ma'am the car is not here at the collision center." But what really inspired me to write this review was the fact that my car had 20 extra miles on it when I picked it up, not to mention the bass and treble settings were turned ALL the way up.... So nice to know that while my car was "missing" it was really being taken on a joy ride. How UNPROFESSIONAL. Not to mention that both I and other BMW owners had to wait more than 2 hours for a rental car to be pulled up that day, which is where my headache started in the first place, and it didn't just end when I finally picked my car up two weeks later. After filling up their rental with gas, I picked up my car with 3 miles of fuel left and not but 10 minutes after re-filling my own car, the light popped up that I was at minimal engine oil after they were just supposed to service it. This isn't the first time I have experienced trouble with this service center either. Unless you want to deal with idiots, do not buy a car here and do not service your car here. More
by unhappycustomer
Employees Worked With
n/a
April 03, 2015
Service review Classic BMW I will copy my first email to Classic below followed by an update. ----- I dropped off my vehicle on January 5 and, after a mix up at the loaner cou I will copy my first email to Classic below followed by an update. ----- I dropped off my vehicle on January 5 and, after a mix up at the loaner counter that Mr. Adamcik resolved, I was on my way. Mr. Adamcik kept me informed about the process and the delays from BMWNA regarding the parts required for the N63 repairs. While the vehicle was in for the N63 recall, I also had several other items I wanted checked including abnormal wind noise at the passenger front door and a wheel repair. Unfortunately, when I picked up my vehicle on January 15, I realized numerous issues with the services performed. The passenger door wind noise was substantially worse and the "adjustment" performed resulted in a door that did not close completely. The latch was horribly misaligned and any one looking at it would have seen the 3/8" extrusion of the door from the body. Also, the wheel was not repaired. And, I noticed a high pitched whistling sound upon acceleration and a decrease in initial power delivery that was not present prior to the repairs. Most concerning, I noticed a noise from the engine bay that was caused by an engine cover that was not secured properly. While affixing the cover correctly, I noticed that your technicians, in the course of the work performed, broke two plastic clips that hold vacuum lines on the engine. Also, lines were not secured in retaining clips and were misrouted. I discovered these issues with a just cursory glance. That was completely unacceptable and I am certain that the repairs were not completed properly. At a minimum, there is a vacuum leak in the turbo system resulting in the whistling sound and loss of power as a result of the repairs performed by your technicians. When I see such sloppy and careless work, I have to question whether all the repairs performed were completed properly. Given the severity of the issues, I find that utterly unacceptable. ----- I sent the above email to the GM and Service Director at Classic and I did receive a response from Chuong Nguyen, service director. He asked that I give his service department one more chance to fix the issues and I agreed. I dropped my X6 off on 3/2 and the Shop Foreman and Chuong met with me. The shop foreman agreed that the issues were unacceptable. He stated that the whistle was probably the active exhaust valve. During the SECOND week they had the car, they stated that the noise was normal. I refused to accept that and BMWNA got involved. 14 days later, Classic discovered that it was in fact a vacuum related issue, the pump they installed was bad. Oh, and the wind noise, that Classic stated was "normal" was easily fixed with a new seal. The old seal had a small tear in it. I would not let this service deparment fix my lawnmower. To add insult to injury, I picked up my car to find that it was filthy, had numerous tar and grease blobs on the paint and had 12 miles of range left and no gas! I dropped it with over 1/4 of a tank. This dealership service department is completely incompetant and they clearly do not care about their customers. The manner in which my vehicle was returned was clearly retaliatory (or grossly incompetent). More
by OCWX1
Employees Worked With
David Adamcik, Chuong Nguyen
January 17, 2015
Poor, lazy do nothing employee loounging aroud not helpful I went to the dealership this Sat 1/17/15. I had some concerns and questions about my 2013 BMW that I had for one month. There were many employees sit I went to the dealership this Sat 1/17/15. I had some concerns and questions about my 2013 BMW that I had for one month. There were many employees sitting around doing nothing. There were 2 employees eating cookies in the service department that said they only take care of car washes. The service supervisor refused to talk to me and he sent me to another guy who was reluctant to do anything about my 5 concerns about the car. He was willing to make all sort of excuses than help. I finally decided to get a courtesy car was before I left. However, They said it will take 2.5 hours because they are "busy"!. I was wanting to buy floor mats for my new car, however at that point I was disgusted by my experience and was reluctant to even buy my floor mats from that place. They were stupid and arrogant to where they made me upset with the brand and with my purchase. So much for "excellence in service" !!. I would not go back and don not recommend that dealership. More
by zblaik
Employees Worked With
sorry do not remeber
September 13, 2014
Service Hassles Took the new car in for door fix and to have plates put on. Made it clear several times not to put the plate frame on....of course they put the plate Took the new car in for door fix and to have plates put on. Made it clear several times not to put the plate frame on....of course they put the plate frame on. Also needed to have the driver door fixed as it was not aligned properly and difficult to open. After 2 days they said it was ready - it's worse now than when I dropped it off. More
by PWR
Employees Worked With
No idea...they kept passing me around to different people. A
