Sewell BMW MINI of Plano - Service Center

I have purchased two cars from Sewell in the past. Sadly, I don't believe I will ever electively recommend a Sewell dealership. I called for an appointment on 3/4. I was instructed to bring my car 10: Sadly, I don't believe I will ever electively recommend a Sewell dealership. I called for an appointment on 3/4. I was instructed to bring my car 10:00 am on 3/11. It wasn't looked at until 3/14, which is fine due to current staffing issues and spring break in the area. I was there for a parking sensor and hum in AC on my BMW 750Li with 59,000 miles. The following day, 3/15, I was given a report for $14,000.00 in services. I declined these services without a 2nd opinion as I could not understand how a working car could have so much wrong. I notified my agent at 7:15 am on 3/16 that I would be there at 12:00 pm to pick up my car. He confirmed it would be ready. I arrive to pick up at 12:30 pm. My car is not ready, I am told it is still being "worked on." After being told my rep was at lunch and some review with multiple aids, 30 minute go by and the nice customer service agent, Connie B, was no closer to knowing the whereabouts of my car nor what services were or weren't still needed. At 1:15 pm, my rep returns from lunch and tells me the "state inspection" still isn't done. Confused, I explain how I was never getting an inspection done, had (in writing) declined all services, that the state inspection was completed and filed 14 days prior and that I was told 5 hours earlier by BMW that my car would be ready at the pre-discussed time. As a healthcare aid - the patients I was scheduled to see were delayed due to the unforeseen 65 min it took to pick up my pre-arranged car. Following this $214 report - 2 separate auto shops reviewed this location's findings. Neither could justify or comprehend the $14k tag. There was no oil gasket leaking nor collapsed motor pan ($3500). There were no thrust rods leaking ($697). There was no rear differential crack ($1184). No Turbo coolant leaking or Y line "looking like it' may start to leak" direct quote ($3676). And a $530 battery test on a 6 month old battery. The other services, I could have agreed to with the BMW cost inflation was $4413 for a sensor, headlight module, 1 tire, alignment and blower motor housing mesh. I would understand that. I do not know if it was because I was a woman or that I lacked the knowledge that the estimators work off commissions based on services they recommend. After the 2nd and collective 3rd opinion - the services needed for my 58,000 mile BMW was $1,700.00. Seems insulting, embarrassing and diminishing but I suppose next time, my husband should drop off our cars. More

Nick Lotich saved my husband and I from a potentially miserable and long experience with our car. Our car overheated on a Friday evening, the worst time to have car problems, right? We were on hold for a miserable and long experience with our car. Our car overheated on a Friday evening, the worst time to have car problems, right? We were on hold for a very long time with BMW Assist and it was very frustrating and hot outside, so you can imagine how we felt. After we FINALLY hung up with BMW Assist, we prepared ourselves to wait for at least two hours due to the time of day and the day. Nope! Nick Lotich called us within two minutes to say he was five minutes away from us in his tow truck!!!!!!! We thanked him profusely and are forever grateful to him for saving us that day. Because of him, my faith in BMW has been restored :) Please please thank him and keep him happy, BMW Sewell, because he is a thorough gentleman and very professional and efficient!! More

Hey I LOVE CLASSIC BMW THEY ARE THE BEST BMW IN THE DFW AREA THAT I HAVE BEEN TOO I JUST HOPE THEY KEEP ALL OF THE STAFF THAT ARE THERE NOW AND I BEEN USING THEM FOR A YEAR NOW !!!! The Service advisors te AREA THAT I HAVE BEEN TOO I JUST HOPE THEY KEEP ALL OF THE STAFF THAT ARE THERE NOW AND I BEEN USING THEM FOR A YEAR NOW !!!! The Service advisors technician service advisor manager the finance manager the employees and the cashiers I’ll have excellent customer customer service oh and not only you cannot forget the service drive the valet or on point with a customer service gives you a red carpet service 1000 All across the board !! Classic BMW NEEDS TO STAY THAT NAME 💯 More