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290 Reviews of Sewell BMW MINI of Plano - Service Center
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November 23, 2024
Sewell BMW of Plano has the slowest service center of all time and the communication leaves a lot to be desired. It will have been almost two months for my non-major repairs by the time I get my car back. I time and the communication leaves a lot to be desired. It will have been almost two months for my non-major repairs by the time I get my car back. I would not recommend having your car repaired here, as a result. More
by Josh
Employees Worked With
Mallory
July 21, 2024
Extremely disappointed with service at this dealership. I have been a customer for my 5 series since it was Classic BMW. I have not been impressed with Sewell management since they took over, but my recent I have been a customer for my 5 series since it was Classic BMW. I have not been impressed with Sewell management since they took over, but my recent experience when I took my X7 in was extremely frustrating. Took my car in for a brake flush service and some warranty related work. Took me 13 days to get my car back. I would also be extremely wary of these folk taking your vehicle out for joy rides. My car was taken out twice in the 13 days it was there- The second time was when I was told the car was ready, only to find out that the warranty work on the 3rd row seats was never completed. The car was literally taken on DNT for 9 miles for what I consider a joy ride, just 15 minutes after I left it there for work on the 3rd row seats. Toll charges billed as well as screen shots from my trips in the myBMW app available as proof. Was told my car needed an alignment but the car didn't have any issues prior to my service visit and I am concerned them taking my car out ended up causing more damage to my vehicle there by now needing an alignment. They also damaged my window and was told it would be replaced but then they tried to charge me $740 for the replacement. Thankfully this was taken off once I explained what had transpired. I prepaid 3 years for oil changes for my 5 series but after this experience, this location does not inspire too much confidence and this will be the last time I take either of my vehicles here for service. More
by lance
Employees Worked With
Chip Koestler
December 28, 2023
BEING A SINGLE FEMALE, I HAD ALWAYS USED CLASSIC BMW PLANO FOR MY X3 SERVICE NEEDS, THEN SEWELL PURCHASED CLASSIC BMW . I WAS SKEPTICAL BECAUSE I LOVED CLASSIC BMW. MY BMW SUV NEEDED SERVICE THIS LAS PLANO FOR MY X3 SERVICE NEEDS, THEN SEWELL PURCHASED CLASSIC BMW . I WAS SKEPTICAL BECAUSE I LOVED CLASSIC BMW. MY BMW SUV NEEDED SERVICE THIS LAST MONTH, SO I THOUGHT I WOULD GIVE IT A TRY. THE MOMENT I DROVE IN THE BAY, I WAS TREATED LIKE A VIP. MY SERVCE DIRECTOR ASSIGNED TO ME WAS MR. CARLOS VILLEGAS. I CAME IN FOR ROUTINE MAINTENANCE, AND A RIM REPLACEMENT. HE GAVE ME A LOANER AND SAID HE WOULD KEP ME POSTED. I WAS IMPRESSED THAT I WAS SENT A VIDEO OF THE INSPECTION OF THE CAR, A FEW SMALL ISSUES THAT WERE SUGGESTED WERE TIRE ROTATION AND BALANCING SINCE I WAS GETTING A BACK RIM REPLACED. CARLOS WAS VERY INFORMATIVE AND HELPED ME WITH MY DECISION. I USED TO NOT UNDERSTAND THOSE COMMERCIALS WHERE THEY STATED " I WILL ALWAYS DRIVE A SEWELL" NOW I UNDERSTAND. 5 STARS FOR SEWELL AND 7 STARS FOR CARLOS. THANK YOU FOR TAKING GOOD CARE OF ME. MS.B CANYON More
by BEG4GOD
Employees Worked With
CARLOS VILLEGAS
September 23, 2023
2023 BMW X7 with 14000 miles needs 4 new tires, A/c not working properly and it has been checked and serviced 2 times. Window shade is broken at 1000 miles. Center Air vent broken at 2000 miles. Seat vent working properly and it has been checked and serviced 2 times. Window shade is broken at 1000 miles. Center Air vent broken at 2000 miles. Seat ventilation broken at 10,000 and all service guys and managers are thinking this is normal for BMW. I have taken my X7 so far 7 times for service with only 16000 miles for several different issues. More
by Aaro nArani
Employees Worked With
john
July 13, 2023
try never to use them as they failed from purchase to service especially service have bought several vehicles since then and have avoided sewell of plano everytime service especially service have bought several vehicles since then and have avoided sewell of plano everytime More
by bmwbmwbmw
Employees Worked With
several
December 13, 2022
I took my MINI Copper into Sewell to replace my battery. My service advisor was Jamie, she was excellent. The only problem I had was the battery that is needed was not in stock. So, they had to order some My service advisor was Jamie, she was excellent. The only problem I had was the battery that is needed was not in stock. So, they had to order some more. This battery was on back order and I had no idea when my battery would arrive. So, Jamie offered me another option to install another brand of battery that they had in stock. It was a great option, because the battery was a well known brand. So, I took that option. Thanks to Jamie I got my battery installed and I’m back on the road with my car. More
by agarms
Employees Worked With
Jamie
December 13, 2022
I had an amazing service from Jamie at Sewell mini. She has very good customer service skills. She explained everything step by step. I will ask for her the next service appointment. Thank you for She has very good customer service skills. She explained everything step by step. I will ask for her the next service appointment. Thank you for having an amazing employee More
by raulaguayo
Employees Worked With
Raul Aguayo
August 11, 2022
I had such high hopes for this place. I was referred to the Sewell MINI BMW of Plano to get my rearview mirror cover fixed. I first contacted the BMW of North America and received an emai I was referred to the Sewell MINI BMW of Plano to get my rearview mirror cover fixed. I first contacted the BMW of North America and received an email from their executive customer care rep Logan Passera confirming that Plano location received the correct part and all I had to do was go there and get it installed. I was suggested to personally speak with Danny Gallup or Chuong Nguyen. When I arrived on 04/07/22 I asked for Danny or Chong, but they weren’t available and that’s how I met Zuhaib. I showed him an email from Mrs. Passera and invoice for the 2 parts that didn’t work. The parts were ordered by the BMW MINI of Plano back in February when they tried to help another store. However, when I arrived they had no parts Mrs. Passera was talking about so they had to send someone to the European Auto Care store to bring the parts in and verify they didn’t fit. Almost 4 hours later, they were convinced it didn’t work, which I already knew, and I was promised they would order the right one next time. After numerous of texts back and forth pulling answers like teeth, I was told the part was there. But after my 3+ hours at the store Zuhaib said that it was the wrong part again as it didn’t fit. I was told that there were 6 of them but he promised that I wouldn’t have to come 6 times to try each part. He was going to talk to Danny or Chuong and see if they would order all of them to try on the same day. He stated that normally once the request for the part is sent, they get answers within 24 hours. More texts, more chasing for 10 days (I guess it’s 24 hours in the BMW MINI of Plano dimension), I was finally told that they knew for sure which part was needed, but it had to be ordered from Germany and was supposed be delivered on 05/10. Zuhaib offered to try the part first on the similar car at the dealership and if worked, let me know. I received text on May 25 that they got the new part, inspected it and verified “it will fit with the camera on your vehicle”. I drove there again. Only, it didn’t fit. And again I was promised another part. This time it was not coming from Germany, so should’ve been faster. Yet….On June 8 another message arrived that they were checking with the parts director so they could inspect it, and the parts director responded that he was STILL ‘waiting on the updates’. It was 2 months ago and dead silence after that. I guess he is still waiting in August. After all these fiascos, whenever I was there, I still haven’t seen Danny or Choung, my problem is too small for them to grace me with their appearance. Never mind to pressure whoever they need to get this done once and for all! It’s been 5 months since I walked into the Sewell BMW MINI of Plano and I still have nothing. In this day and age they can’t get the right BMW mirror cover? And I have to keep pounding for answers? When you are in the building they are all smiles and promises. Once you walk out, you are yesterday’s snow. This experience made me decide this is the last BMW I am ever going to own. There will be deja vu(s) about this “service” for years to come. Its amazing how one place can do this much damage. More
by M.C.
Employees Worked With
Zuhaib, Danny Gallup, Chuong Nguyen
May 20, 2022
Don't do it! When this was Classic BMW, the service was great. Now they will not stand behind their product or service agreements. I was told my service was fully When this was Classic BMW, the service was great. Now they will not stand behind their product or service agreements. I was told my service was fully covered when I dropped my 2020 BMW X3M off and then later called that they would have to charge me for all 3 services (oil, xfer case, etc) totaling over $850 even though I was told it was fully covered by BMW service agreement. This was just one issue of many after purchasing this $85K vehicle and adding plenty of extras to have peace of mind. They also declined fixing my paint defects and scratched rims (extra paint and rim coverage). They stated on the paint that the scratch was too deep to buff out. They sold me the plan around $3K to only buff out scratches that anyone can do at home but won't fix a REAL scratch... Many more examples of very subpar service. After I escalated the issue to corporate, they took forever to get responses, so I sold this car and got something else (at a different dealer of course). Shortly after, the service director calls me apologizing for the issues and provides me the opportunity to make it right and they would provide the services for free. I informed him that I already paid for the main service but could not accept his offer as I was so frustrated and out of options that I traded the car in. He apologized profusely and offered to credit me back the service I did pay for. This was several weeks ago and still no credit to my account and requests .for went unanswered. I didn't expect much at that point. Do not trust the service department at all! More
by billp
Employees Worked With
Jon
