Serramonte Ford - Service Center

This is my second car, purchased from Serramonte Ford My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the ro My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the road today. I purchased my second car from Serramonte Ford just last year and am enjoying it very much and will continue to use the service department for all maintenance on my Fiesta. More

I just bought a brand new Ford Escape with a defective braking system. Technician experienced the the problem and is unable to fix. Service Dept. will do nothing to rectify the problem telling Ford not braking system. Technician experienced the the problem and is unable to fix. Service Dept. will do nothing to rectify the problem telling Ford nothing is wrong with the vehicle. The vehicle pulls hard to the right when braking. The technician admitted this is a problem but after checking cannot find a fix. Just to be sure I and the technician drove another new Escape which did not have this problem. Still the Dealer will do nothing after spending my money and giving them a trade in. Now I am having a lawyer look into it. More

I was having some troubles with my car and brought it in to be fixed. I had a terrible experience. The workers used my car as a smoke break area, making my car smell like an ashtray. When they were done, th to be fixed. I had a terrible experience. The workers used my car as a smoke break area, making my car smell like an ashtray. When they were done, they neglected to roll up my windows and there was a rain storm that night, damaging my leather seats and making my window switch unusable because of the water damage. When I came to pick up my car, they could not find my keys. When I noticed all the water damage and complained, all they offered me was a free detail job. I was so heated that I left. This place is ridiculous! More

Stephanie is a very nice person that stopped and talked to me. She wasn't part of the Service people but she made me feel like I was at home. She is from Hawaii and was very hospitable and raving about Ca to me. She wasn't part of the Service people but she made me feel like I was at home. She is from Hawaii and was very hospitable and raving about Carl's work in taking care of my car. I'm very impressed with the friendliness and service. I would recommend everyone to come here and take their car. Hopefully I can come back again and get a new car. Thank you Serramonte ord and staff! More