Serramonte Ford - Service Center

Lack of communication, slow, REALLY slow service dept. Brought my 2013 Ford Escape sel in for a warranty repair because they were the closets Ford dealership available. Long story short I brought my vehicl Brought my 2013 Ford Escape sel in for a warranty repair because they were the closets Ford dealership available. Long story short I brought my vehicle in January 2nd, and it is now January 15th, and they still have not repaired my warranty repair. I have been told three different times that the part has been ordered, BUT it never comes in and/or it is in transit but they do not know where it is. I'm sure some people have had a great relationship with Serramonte Ford, but the problem with Serramonte is when they are good they are just good, but when they are bad, they are horribly bad. Poor service, slow service, extremely poor communications, and the management say's they will make it right. Tell me how does a dealership make things right with someone who is getting warranty work done? Here's how get the job done FAST and efficiently. I have never had a dealership drag their feet as horribly as Serramonte Ford. More

false advertizing I made an appt. to have my Ford E250 serviced on a Saturday 1 week in advance, I told the person making the RVSP for that Saturday that I had a letter I made an appt. to have my Ford E250 serviced on a Saturday 1 week in advance, I told the person making the RVSP for that Saturday that I had a letter from Serramonte Ford offering the WORKS on my van for under $40.00 when I showed up on that Saturday the lady at the counter told me since I don't the card with me I could not have that price,I did not want to go home with out the work being done so I agreed to a $125.00 estimate for the work any way, 3 hrs later my truck was ready and the invoice was $169.00 I complained and was told that was it. I told her I was going to let the manager know and was told that was the best she could do, they did not even ROTATE THE TIRES, the only satisfaction I got out of this was when I was leaving I was able to tell 2 different people that were coming in for service to be VERY CAREFUL about the price and about the WORKS and 6or7 minutes later both couples ended up leaving and told me I was right and was going else where, I E-Mailed the serice Dept. asked for someone to get back to me and NO ONE DID so I wrote this Yelp I hope everybody reads this and thinks about what I wrote It might enlighten them also and make the a little smarter More

most accommodating full service dealership,none better. I have dealt with many other dealerships but serramonte ford has them all beat hands down. They go out of their way to help you and ansewer your quest I have dealt with many other dealerships but serramonte ford has them all beat hands down. They go out of their way to help you and ansewer your questions to the best of their knowledge. More

Smooth and pleasant experience. The service staff was very helpful and accommodating. I needed warranty work in addition to my scheduled routine maintenance, but I wasn't scheduled f The service staff was very helpful and accommodating. I needed warranty work in addition to my scheduled routine maintenance, but I wasn't scheduled for it. But the staff was able to get my car looked at for the warranty stuff so the needed part could be ordered, saving me an extra trip back. More

Outstanding service center My 30,000 mile service was broken up into a Taylor made service option I can afford with coupons applied. I've been coming here for Quick lane service My 30,000 mile service was broken up into a Taylor made service option I can afford with coupons applied. I've been coming here for Quick lane service for over 3 years and always the same great service. Mike More

Loyal Customer They are quick, truthful and very efficient with personality. All my service needs are only done at Serramonte Ford and Henry Bueno for this reason. They are quick, truthful and very efficient with personality. All my service needs are only done at Serramonte Ford and Henry Bueno for this reason. More

Needed Tires I love this dealership. Both service advisers Joe and Carlos are great - they treat you with respect, courtesy and I feel comfortable with my service I love this dealership. Both service advisers Joe and Carlos are great - they treat you with respect, courtesy and I feel comfortable with my service decisions. I trust them 100%! More

This is my second car, purchased from Serramonte Ford My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the ro My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the road today. I purchased my second car from Serramonte Ford just last year and am enjoying it very much and will continue to use the service department for all maintenance on my Fiesta. More

I just bought a brand new Ford Escape with a defective braking system. Technician experienced the the problem and is unable to fix. Service Dept. will do nothing to rectify the problem telling Ford not braking system. Technician experienced the the problem and is unable to fix. Service Dept. will do nothing to rectify the problem telling Ford nothing is wrong with the vehicle. The vehicle pulls hard to the right when braking. The technician admitted this is a problem but after checking cannot find a fix. Just to be sure I and the technician drove another new Escape which did not have this problem. Still the Dealer will do nothing after spending my money and giving them a trade in. Now I am having a lawyer look into it. More

I was having some troubles with my car and brought it in to be fixed. I had a terrible experience. The workers used my car as a smoke break area, making my car smell like an ashtray. When they were done, th to be fixed. I had a terrible experience. The workers used my car as a smoke break area, making my car smell like an ashtray. When they were done, they neglected to roll up my windows and there was a rain storm that night, damaging my leather seats and making my window switch unusable because of the water damage. When I came to pick up my car, they could not find my keys. When I noticed all the water damage and complained, all they offered me was a free detail job. I was so heated that I left. This place is ridiculous! More