Serramonte Ford - Service Center

I like this dealership location Better to schedule an appointment. Prices are straightforward (although I suspect dealerships do not offer the lowest prices). I like the people who w Better to schedule an appointment. Prices are straightforward (although I suspect dealerships do not offer the lowest prices). I like the people who work at this location and its convenient for me (especially with the shuttles that drop you off where you need to go). More

Complete Ripoff Let me just say if you go to Serramonte Ford to have your car serviced, please avoid the mistake I made and review the bill carefully before you walk Let me just say if you go to Serramonte Ford to have your car serviced, please avoid the mistake I made and review the bill carefully before you walk away and let them have it. I had been formerly taking my Mustang to another Ford dealership in southern California, but now that I live in the bay area I needed a place to get it serviced up here. I had been used to very reasonable prices and trustworthy associates at my former location, so I didn't even think to look at the list of proposed services and prices when they gave it to me upon checking in for my 40,000 mile standard service. They just rattled off a list of services which were part of the package and they were all things I had had done before so nothing seemed amiss. However when I came to pick up my car they informed me my bill was a whopping $302.70. I was completely shocked! Three hundred for a STANDARD Maintenance? I'd had all my previous standard maintenances done at my former location and not paid even half that for the same service. The mechanic in the office was taken aback and seemed to not believe me, stating he, "didn't know what they did for that price." Well I'll tell you, it was the same service you performed today! He even said to me that the 40K ones were only the "MINOR" scheduled services and that 60 would the "MAJOR" one. Well if I'm paying 300 for a minor one I certainly won't be back to see how much they charge for a major one. And the worst part was everyone in the office was completely unapologetic about the situation and were actually rather condescending and made me feel the fool. Their attitude was basically, "We handed you a bill lady, you should have looked at it, you don't actually know what car services cost, you're an idiot for being surprised now pay up." So yes, please everyone else learn from my mistake and make sure you review charges because apparently they will take the opportunity to rip you off if they can. Had I done so I would never have signed off on such outrageous prices for rotating my tires, changing my oil, and cleaning the fuel injectors. There were a few bright spots, however. 1. They didn't attempt to charge me for any additional services I did not need, and 2. They did service my car well. Just beware of outrageous prices, condescending attitudes, and do your homework about what a service should cost before you come here. Had I not had prior knowledge of what a basic service should cost I might have walked away feeling fine and dandy and all too willing to foist my hard earned cash back into Serramonte Ford's greedy hands once more. More

Lack of communication, slow, REALLY slow service dept. Brought my 2013 Ford Escape sel in for a warranty repair because they were the closets Ford dealership available. Long story short I brought my vehicl Brought my 2013 Ford Escape sel in for a warranty repair because they were the closets Ford dealership available. Long story short I brought my vehicle in January 2nd, and it is now January 15th, and they still have not repaired my warranty repair. I have been told three different times that the part has been ordered, BUT it never comes in and/or it is in transit but they do not know where it is. I'm sure some people have had a great relationship with Serramonte Ford, but the problem with Serramonte is when they are good they are just good, but when they are bad, they are horribly bad. Poor service, slow service, extremely poor communications, and the management say's they will make it right. Tell me how does a dealership make things right with someone who is getting warranty work done? Here's how get the job done FAST and efficiently. I have never had a dealership drag their feet as horribly as Serramonte Ford. More

false advertizing I made an appt. to have my Ford E250 serviced on a Saturday 1 week in advance, I told the person making the RVSP for that Saturday that I had a letter I made an appt. to have my Ford E250 serviced on a Saturday 1 week in advance, I told the person making the RVSP for that Saturday that I had a letter from Serramonte Ford offering the WORKS on my van for under $40.00 when I showed up on that Saturday the lady at the counter told me since I don't the card with me I could not have that price,I did not want to go home with out the work being done so I agreed to a $125.00 estimate for the work any way, 3 hrs later my truck was ready and the invoice was $169.00 I complained and was told that was it. I told her I was going to let the manager know and was told that was the best she could do, they did not even ROTATE THE TIRES, the only satisfaction I got out of this was when I was leaving I was able to tell 2 different people that were coming in for service to be VERY CAREFUL about the price and about the WORKS and 6or7 minutes later both couples ended up leaving and told me I was right and was going else where, I E-Mailed the serice Dept. asked for someone to get back to me and NO ONE DID so I wrote this Yelp I hope everybody reads this and thinks about what I wrote It might enlighten them also and make the a little smarter More

most accommodating full service dealership,none better. I have dealt with many other dealerships but serramonte ford has them all beat hands down. They go out of their way to help you and ansewer your quest I have dealt with many other dealerships but serramonte ford has them all beat hands down. They go out of their way to help you and ansewer your questions to the best of their knowledge. More

Smooth and pleasant experience. The service staff was very helpful and accommodating. I needed warranty work in addition to my scheduled routine maintenance, but I wasn't scheduled f The service staff was very helpful and accommodating. I needed warranty work in addition to my scheduled routine maintenance, but I wasn't scheduled for it. But the staff was able to get my car looked at for the warranty stuff so the needed part could be ordered, saving me an extra trip back. More

Outstanding service center My 30,000 mile service was broken up into a Taylor made service option I can afford with coupons applied. I've been coming here for Quick lane service My 30,000 mile service was broken up into a Taylor made service option I can afford with coupons applied. I've been coming here for Quick lane service for over 3 years and always the same great service. Mike More

Loyal Customer They are quick, truthful and very efficient with personality. All my service needs are only done at Serramonte Ford and Henry Bueno for this reason. They are quick, truthful and very efficient with personality. All my service needs are only done at Serramonte Ford and Henry Bueno for this reason. More

Needed Tires I love this dealership. Both service advisers Joe and Carlos are great - they treat you with respect, courtesy and I feel comfortable with my service I love this dealership. Both service advisers Joe and Carlos are great - they treat you with respect, courtesy and I feel comfortable with my service decisions. I trust them 100%! More

This is my second car, purchased from Serramonte Ford My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the ro My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the road today. I purchased my second car from Serramonte Ford just last year and am enjoying it very much and will continue to use the service department for all maintenance on my Fiesta. More