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Serramonte Ford - Service Center

Colma, CA

4.3
61 Reviews

61 Reviews of Serramonte Ford - Service Center

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September 16, 2023

Jay can not be beat this salesman has a place in my heart because from day 1 he has treated me with the utmost of respect as I treat him the same way. I can see Jay moving up the ladder at Colma ford,.Jay is More

by r.duette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhay Isip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Bueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Serramonte Ford responded

We appreciate your feedback on your experience at our location. We hope we can assist you again in the future!

April 05, 2023

Been going there for a few years , very happy with service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call b More

by Vieira.marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Wisnewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Serramonte Ford responded

Vieira, we’re disappointed to hear you felt there was miscommunication with our team. We would be happy to speak with you directly to address the situation. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.

March 21, 2023

My car has been in their service for well over a 2. 5 month cumulatively over 3 service drop offs. It’s impossible to get any update over telephone or email. Their service advisors, manager, and directo More

by Mach E Fanatic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Bueno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Wisnewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Serramonte Ford responded

We’re disappointed to hear you feel there’s been miscommunication with our team related to your service work. We want to address your concerns and answer any further questions, at your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400 to discuss this further.

October 25, 2022

Horrible experience with Serramonte Ford. I have 2020 Mustang and had zero issues, just dropped off for regular 30k miles service and after got my vehicle back, I started hearing a humming no More

by Hakan M.
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Henry Bueno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Serramonte Ford responded

We're concerned and confused by this review as we strive for transparency in our findings/diagnoses from our trained technicians. We would be happy to investigate this further and whether the noises are from environmental causes or from our service team. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss further.

September 14, 2022

From the day I purchased my very first brand new truck from Serramonte Ford I have been living in a nightmare and regretting the purchase. On the first complimentary oil change and 3 other occasions since More

by Never again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry Bueno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Yaeger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio Rochin
Sep 15, 2022 -

Serramonte Ford responded

These are very serious accusations from our service department and we want them addressed quickly. We cannot identify you by screen name therefore we want to gather more details of the situation so we can further discuss. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.

September 08, 2022

I went to Serramonte Ford because I was given a notice about a recall on my escape. If I’d known I was going to get “serviced” by this poor excuse of a man, I would have gone elsewhere. He is unprofession More

by Terry Dominguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Alcala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Serramonte Ford responded

We apologize if you had less than a 5 star experience during your service appointment. We’d like to gather more details from you as well as our records so we can find a solution. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.

June 07, 2022

We took our ford ranger to this dealership for some manufacture problem, something that should had taken a week took over a month. They authorized me to rent a car because they made a mistake assemblin More

by Vidal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Henry Bueno, Mauricio
Jun 09, 2022 -

Serramonte Ford responded

Thank you for the feedback. We apologize if you feel there has been some miscommunication with us. We wish to speak with you, at your earliest convenience, please contact our Service Director, Germane Valentin, at 650-763-2400.

March 23, 2022

Provided emergency scheduling for our road trip. Explained and demonstrated the issue with patience and thoroughness. Amazing for a service department serving 1,000's of customers. Grateful to be More

by kerry
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Bueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio and Reggie Chandra
Mar 24, 2022 -

Serramonte Ford responded

Thank you for your positive feedback, Kerry!

November 30, 2021

We have a big problem. The black Ford F-150 (that you guys called "the fancy truck") has been returned to us in worse condition than when it was delivered. The mileage in/out, is incorrect; 25 miles wer More

by beansuckss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Martin, Aaron (service manager)
November 06, 2021

How many service coordinators does it take to order a wheel bearing. It certainly doesn’t take more than 1 day for delivery. My truck has now waited 5 days after diagnoses. Ford truly sucks! It’s n More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesus
Nov 22, 2021 -

Serramonte Ford responded

Don, we are sorry you had an experience that wasn't worthy of 5 stars. Please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further.

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