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61 Reviews of Serramonte Ford - Service Center
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May 22, 2024
Satisfied with how this dealership deal with customers particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or u particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or updated. Carlos made sure to notify me before fixing it. Furthermore, I like their offer of bringing the car to the house after the service. Good job Carlos More
by Gloriacabuyadao
Employees Worked With
May 13, 2024
Best and fast customer service service department is very active in solving your issue thank you active in solving your issue thank you More
by Ms8890
May 01, 2024
I was taken care of …my appointment was not on schedule but Pamela took me in and completed my service and helped with a warranty issue and kept me updated the whole time. Thanks but Pamela took me in and completed my service and helped with a warranty issue and kept me updated the whole time. Thanks More
by ggodfrey
Employees Worked With
April 22, 2024
Was extremely satisfied with the service I received at Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records were send electronically so I now have a base line to manage my vehicles needs. Great service! More
by Topperez
Employees Worked With
January 31, 2024
HORRIBLE service department. They had my car for 8 days now and no updates. I had to call on my own after 5 days of no updates. It’s impossible to get an update over telephone. I They had my car for 8 days now and no updates. I had to call on my own after 5 days of no updates. It’s impossible to get an update over telephone. I feel like my car was stolen. They just kept brushing me off and passing the phone around or telling me someone else will get back to me. I saw everyone else’s reviews and they’re similar. I wish I saw these reviews before taking my car in. The service advisor Moe is an extremely unprofessional. Jared charged me $270 for an oil change because my warranty was expired. I called ford and they said it’s not expired. They treat women so bad. Do not take your car here. This review is for Jared. I called ford and filed a complaint. More
by Ca
November 09, 2023
Oday Alamour actually went outside to greet me as I was checking out the cars and trucks in front of the dealership. I spoke to him for a few minutes about their inventory of electric vehicles. He was very checking out the cars and trucks in front of the dealership. I spoke to him for a few minutes about their inventory of electric vehicles. He was very nice and he didn’t pretend that I had to buy a car today. I didn’t feel any pressure. I asked for his business card and I left. I was only there because my 2016 Cmax PHEV was in for service. If I’m interested in a Ford in the future I will email Oday to start off the process. More
by Mitchell
September 20, 2023
Sorry, but I wasn't helped by Anthony this time for the regular car service. I was helped by Pamela Yaeger. She was wonderful and got my car ready over 1 hour and 15 min before I needed it to drive to a me regular car service. I was helped by Pamela Yaeger. She was wonderful and got my car ready over 1 hour and 15 min before I needed it to drive to a meeting. I would highly recommend her. More
by BBHAO
