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Serramonte Ford - Service Center

Colma, CA

4.5
64 Reviews
Call Service Center (650) 763-2400

64 Reviews of Serramonte Ford - Service Center

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August 13, 2024

Performed 10k mile service. It was done in a timely fashion. Service writer was professional and courteous More

by Mikecal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 11, 2024

Very good friendly staff I been with Pam for about 10 years She is very good Will continue with her till I sell my car Thank you Pam More

by Snoopy005005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam
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August 01, 2024

The service went efficiently and was done in good time. The communication was also professional. More

by Justaire1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have any names to give from the service end.
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July 31, 2024

Pam was awesome, got me in and out fast for my service and at a good price! More

by BroncoShan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam
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May 22, 2024

Satisfied with how this dealership deal with customers particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or u More

by Gloriacabuyadao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Serramonte Ford responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

May 19, 2024

Excellent customer service have an appointment and as soon as I arrive they took my car in ,out in 30 minutes More

by lidiamariamasias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martin
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May 20, 2024 -

Serramonte Ford responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

May 13, 2024

Best and fast customer service service department is very active in solving your issue thank you More

by Ms8890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hamza Awadalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oday Alamour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Serramonte Ford responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

May 01, 2024

I just had a battery replacement and I think it went well. I love their return service where they bring car back to your home. More

by softtouchskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamala
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May 01, 2024

I was taken care of …my appointment was not on schedule but Pamela took me in and completed my service and helped with a warranty issue and kept me updated the whole time. Thanks More

by ggodfrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 22, 2024

Was extremely satisfied with the service I received at Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records More

by Topperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Serramonte Ford responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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