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Serramonte Ford - Service Center

Colma, CA

4.3
61 Reviews
Call Service Center (650) 763-2400

61 Reviews of Serramonte Ford - Service Center

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November 05, 2024

Excellent service every time I bring my cars in for service, very efficient and easy to make an appointment More

by Digneo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Serramonte Ford responded

Thank you! We're thrilled to hear you consistently have a great experience with our service. Our team works hard to make the process as efficient as possible, and your feedback means a lot to us. Looking forward to seeing you again!

October 17, 2024

Good dealer. Cost of tire too high. Puts me in debt that I don't need More

by marieregis013
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Serramonte Ford responded

Thanks for your feedback! We're glad you had a positive experience with us. We understand that pricing can be a concern, and we’re always looking for ways to provide value. Your insights help us improve, so we appreciate you sharing.

October 17, 2024

Service advisor quick lu approaching me and informed me all need to be done detailed and estimation. Done next day really well.100% More

by Yans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Serramonte Ford responded

Thanks for your fantastic feedback! We're thrilled to hear that our service advisor provided you with a detailed estimate and that everything was completed promptly. Your satisfaction means a lot to us, and we look forward to serving you again!

October 05, 2024

Service is fast and service advisor Lucas is very nice and the professional,told me about the mpp for my tire replacement More

by Ronel.bebing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas rich
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Oct 08, 2024 -

Serramonte Ford responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with Lucas and found our service speedy and informative. Your satisfaction is our priority, and we look forward to serving you again soon!

September 30, 2024

Serramonte Ford was easy to work with - did a good job in a reasonable time. More

by Mbhurd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Serramonte Ford responded

We're thrilled to hear that you had a smooth experience with us. Our team strives to provide efficient service, and it's great to know we hit the mark for you. Looking forward to serving you again in the future!

September 20, 2024

The Service Department here is very good. Courteous and well-organized, they deliver consistently no-fuss, no-stress services. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Rich
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Sep 23, 2024 -

Serramonte Ford responded

Thank you for your kind words, Lynn! We're thrilled to hear you had a positive experience with our Service Department. Our team works hard to provide organized and stress-free service, and your feedback reinforces our commitment to excellence. We look forward to serving you again!

August 28, 2024

Everything was seamless from check in with Juan to home delivery of the car. I was informed periodically about the progress of the work. Everything was explained very clearly. Also, took advantage of the d More

by Blueeagle75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Martin
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August 13, 2024

Performed 10k mile service. It was done in a timely fashion. Service writer was professional and courteous More

by Mikecal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 11, 2024

Very good friendly staff I been with Pam for about 10 years She is very good Will continue with her till I sell my car Thank you Pam More

by Snoopy005005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam
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August 01, 2024

The service went efficiently and was done in good time. The communication was also professional. More

by Justaire1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have any names to give from the service end.
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