Serramonte Ford

We were genuinely interested in potentially purchasing a Ford vehicle, but Oday stated that if we were not buying a car that day, he did not see a point in helping us further. Terrible customer service and Ford vehicle, but Oday stated that if we were not buying a car that day, he did not see a point in helping us further. Terrible customer service and the worst experience ever with the dealer! More

5 star ++ rating for Jhay (sales) and Kevin (finance) for their attention to detail and making our buying experience quick and easy. their attention to detail and making our buying experience quick and easy. More

Generis is an EXCELLENT rep to work with. His knowledge of the car was extensive and he made the purchasing process so easy. No question was frowned upon when asked and every explanation give His knowledge of the car was extensive and he made the purchasing process so easy. No question was frowned upon when asked and every explanation given was detailed and thorough. After we thought we were done, he walked us to our new car and explained all the features and even showed us ones we would have never noticed. If you are a first time buyer or just someone who just needs to buy a new car, ask for him!! You won’t be disappointed! More

Great service. Fast and knowledgeable. Had all paperwork ready to go. Very helpful staff. I have read about some dealers taking advantage of customers especially t Fast and knowledgeable. Had all paperwork ready to go. Very helpful staff. I have read about some dealers taking advantage of customers especially those buying Mavericks I had a great experience with this dealer. They followed through with everything we agreed on. Great job. More

They have a great selection and very good customer service.thank so much for everything! service.thank so much for everything! More

No presure,didnt feel rushed,quick and painless jhay and the dealership made the process easy. the dealership made the process easy. More

This is my 4th consecutive Ford lease and the reason that I came back to Serramonte Ford for our Mach E purchase is because hands down they are the BEST Ford dealership I have worked with. Thank you Oday (sa I came back to Serramonte Ford for our Mach E purchase is because hands down they are the BEST Ford dealership I have worked with. Thank you Oday (sales) and Hamza (financing) for all your help and making this buying experience stellar. Your communication and service is remarkable! Best car buying experience ever! More

Sorry, but I wasn't helped by Anthony this time for the regular car service. I was helped by Pamela Yaeger. She was wonderful and got my car ready over 1 hour and 15 min before I needed it to drive to a me regular car service. I was helped by Pamela Yaeger. She was wonderful and got my car ready over 1 hour and 15 min before I needed it to drive to a meeting. I would highly recommend her. More

Good experience in working with the salesman and manager on site. No pressure. Was not pressured when walking the lot. on site. No pressure. Was not pressured when walking the lot. More

The team was very helpful. Jhay stayed in contact and always easily reachable from the day we ordered to the day we delivered. I would recommend any day. Jhay stayed in contact and always easily reachable from the day we ordered to the day we delivered. I would recommend any day. More