Serramonte Ford

Both Eric and Cooper were outstanding in explaining in details and dotting every “I” and clearly explaining step by step process. I also especially appreciated buying another WHITE car so I would not hav details and dotting every “I” and clearly explaining step by step process. I also especially appreciated buying another WHITE car so I would not have to relearn the color❤️ I thank everybody involved for their expertise and concern Maryellen Downey More

Straightforward, honest , Awesome service! Bought my car from a different dealership but it didn't matter to them if you did or not, service is their priority and happy to bring my Edge to this Bought my car from a different dealership but it didn't matter to them if you did or not, service is their priority and happy to bring my Edge to this place. The Service Advisor asked what I need service with and if I have any questions, he listened and explained in detail what I had asked; he also provided me the cost before leading me to the waiting area. Also, the guy who was outside when you drop off your vehicle was very polite, asked if I needed a ride to my work and the female employee who checked me in was very prompt =) When I claimed my vehicle, my Service Advisor had my car washed!! THANK YOU More

David was great. He spent a lot of time helping me & answering my questions. He never made me feel like I was wasting his time & encouraged me to test drive whatever I was interested in. Give him a rai answering my questions. He never made me feel like I was wasting his time & encouraged me to test drive whatever I was interested in. Give him a raise! More

Very excellent service. Sales agent had helped us since we got to the dealership. They really helped us of what car should we picked. We are very happy of the truck that we brought home. I will highly reco we got to the dealership. They really helped us of what car should we picked. We are very happy of the truck that we brought home. I will highly recommend this dealership. More

Stellar car buying experience! My sales specialist, Tin Le, went above and beyond expectations in providing a first class experience selling me an excellent used car that is absolut My sales specialist, Tin Le, went above and beyond expectations in providing a first class experience selling me an excellent used car that is absolutely essential for me to stay healthy during this COVID-19 outbreak. I highly recommend anyone interested in buying a car to go see Tim at Serramonte Ford where their "no haggle" policy made the deal a fair and straight forward experience. More

This is my first car in California, Mr. Martin gave me great help. He always with smile and provide responsive service and answer for my questions. great help. He always with smile and provide responsive service and answer for my questions. More

Straight forward, honest, and willing to work with you from start to finish. David Martin has been one of the nicest salesman ever to me! from start to finish. David Martin has been one of the nicest salesman ever to me! More

Sean was the most knowledgeable and honest sales professional I encountered when shopping for my new F150. He clearly has a passion for the vehicles and sells. His approach was to first understand professional I encountered when shopping for my new F150. He clearly has a passion for the vehicles and sells. His approach was to first understand my use case and needs when it came to the vehicle. He didn't just data dump and pitch me. Negotiations were fair and above board. I left feeling great about my purchase. This says a lot. I went to two other local Ford stores and walked out due to aggressive tactics and "bait and switch" advertising. Folks like Sean are what the Auto industry needs to change the perceptions that public at large holds. I highly recommend Sean Mclaughlin. He rand the whole process from introduction, education, test drive, price negotiation, trade negotiation, and financing options. I wasn't passed around to a bunch of different people. He closed a deal that was a win-win. I appreciate that the GM Matt Shone gives his sales pros this level of autonomy and agency. It was a great experience. More

For such a big dealership it was a chill experience and the staff seems to be a bunch of friends. I had to ask a ton of questions but Tin walked me thru it and I ended up with a great deal. the staff seems to be a bunch of friends. I had to ask a ton of questions but Tin walked me thru it and I ended up with a great deal. More

I couldn’t have asked for a better buying experience. The team was helpful and responded quickly to all my questions. Highly recommended!!! Thank you! team was helpful and responded quickly to all my questions. Highly recommended!!! Thank you! More