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Serramonte Ford
Colma, CA
303 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 303 reviews
January 01, 2021
Gave fair deal with . Good car selection. Manager matt was super friendly and professional. Have not used service dept so I cannot comment on it. was super friendly and professional. Have not used service dept so I cannot comment on it. More
by Lol21puchi
Employees Worked With
December 29, 2020
Hamza and the staff were great to work with. They were very helpful and knowledgeable. Hamza was very efficient and made us feel at ease while going through the process. very helpful and knowledgeable. Hamza was very efficient and made us feel at ease while going through the process. More
by Kelly Nussbaum
Employees Worked With
Hamza Awadalla
December 26, 2020
Thank you Anthony Guerra &Robert for an excellent service! You are both personable and very accommodating. We are very happy with our 2016 Ford Explorer! service! You are both personable and very accommodating. We are very happy with our 2016 Ford Explorer! More
by Elaine G.
Employees Worked With
Anthony Guerra (5 stars)
November 29, 2020
So very disappointed in my family’s experience with Serramonte Ford. We had been looking for a Ford Explorer to exchange with our current Explorer. After a few text exchanges and a video from the gentl Serramonte Ford. We had been looking for a Ford Explorer to exchange with our current Explorer. After a few text exchanges and a video from the gentleman who was helping us, we made an appointment for the Friday after thanksgiving. We live in Monterey and planned our day around buying this car. After a pleasant hour and 45 minute drive we arrived early for our appointment, since this was an appointment we didn’t go in early and waited an hour . When we arrived it felt like we were on some display with all the staff looking out the huge windows as we parked. We entered the show room and were greeted by one of the staff. We stated we had an appointment with Anthony. He stated that Anthony was with another guest sealing the deal and he would help us out instead. We were seated in a cubical as he went to look for our information and get the keys to what we were expecting to be our new car. After a few moments the eager staff members went off to do something else leaving us puzzled. A few minutes later another gentleman came over and said “so I guess you heard the bad news.............” apparently this was Anthony. With a bewildered face we were confused. “We just sold the car you were interested in 15 minutes ago!” We asked why didn’t you call or text us since you knew we were driving from Monterey to the bay area during a pandemic! His reply was this couple came to get a 2021 but went with the 2019. We stated that we had an appointment for that specific car. We were shocked and disappointed with this information. I know that this is a car lot but when someone has an appointment for a specific car it might be best practices to set that said car aside or tag it with a note for the other dealers. WE HAD AN APPOINTMENT! I understand that for you guys were a number and a not a family, just another potential sale, But in this instance you would have sold two cars and not wasted our time along with losing a loyal ford customer. As a parting gift instead of rectifying the situation we were told “ have a nice drive!” I think that it would have been the time a manager would have stepped in or something. Nothing happened, we left sad and dissatisfied while the fishbowl of men car dealers watched us drive away. More
by Outdoorgreg13
Employees Worked With
Anthony and Another guy that ditched us.
November 09, 2020
Awesome dealership! We have purchased multiple vehicles from them. Mike”Seth” Banko is awesome! General Manager, Matt Shone, is very accessible! Customer service is outstanding! from them. Mike”Seth” Banko is awesome! General Manager, Matt Shone, is very accessible! Customer service is outstanding! More
by troymoz
Employees Worked With
Other Employees :
Kate- DMV Dept.
October 29, 2020
If I could give zero starts, I would. I brought my car (Ford Fiesta 2013, less than 40K miles on it) to this place end of June with a power issue (car losing power, especially on hills). They changed the (Ford Fiesta 2013, less than 40K miles on it) to this place end of June with a power issue (car losing power, especially on hills). They changed the clutch and charged me almost $3000. The problem was not solved. At the end of July, I brought it in again and they said there was a problem with the calipers and they needed to be changed. After I complained, they did not charge me for that, but charged to change the pads on the breaks. So, at this point I have spent almost $3600 and the problem hasn’t been solved. I brought the car back. They did not test the car when I said they had to in order to see the problem (in the morning, on a hill). So the car was on the shop for 2 or 3 weeks and nothing was done because they didn’t see the problem I was having. Since they didn’t know what the problem was, they had been waiting to hear from Ford. I needed the car, so I had to take it back. Today, driving on a hill in the morning, the car almost didn’t make it! I called them again and they say that they haven’t heard from Ford yet, so there is nothing they can do. It has been 4 months already and I can’t use the car properly! I don’t want to bring the car to another place and pay more to fix the car since I already paid for something that hasn’t solved the problem, so Ford needs to fix it somehow because I might have paid for something that didn’t even needed fixing! I am not sure what to do at this point. I don’t want to wait forever and keep being brushed off. Do you know your cars or not?? Where are the specialists? They have been waiting to hear from for Ford for more than 1 month now! More
by desymf
October 12, 2020
Excellent overall service / Test Drive / Sales / Finance Departments. Enjoyed friendly and personal approach by all representatives in all departments. Would recommend Serramonte Ford to our family and fri Departments. Enjoyed friendly and personal approach by all representatives in all departments. Would recommend Serramonte Ford to our family and friends. More
by nccc
September 19, 2020
I found a new car online in the Serramonte Ford Inventory so I inquired about the price . Anthony called me straight away and we discussed my interests. From there he was able to identify several other veh so I inquired about the price . Anthony called me straight away and we discussed my interests. From there he was able to identify several other vehicles to provide a few more options . I selected one and agreed to come see it today (next day). My wife and I arrived this morning , we went for a test drive, sealed the deal and bought a new car. What a great buying experience. More
by Bill
September 05, 2020
Friendly efficient helpful and really met my needs. Staff is considerate and is ready to help. I am very satisfied with the service today . Thank you! is considerate and is ready to help. I am very satisfied with the service today . Thank you! More
by lihongtan
Employees Worked With
August 31, 2020
I purchased a used Ford sometime ago and it seems like everything works fine so far. The sales people at Serramonte Ford are friendly and they answered all my questions. everything works fine so far. The sales people at Serramonte Ford are friendly and they answered all my questions. More
by Anonymous buyer
Employees Worked With
Matt Shone, Trevell Valentine
