Serramonte Ford

How many service coordinators does it take to order a wheel bearing. It certainly doesn’t take more than 1 day for delivery. My truck has now waited 5 days after diagnoses. Ford truly sucks! It’s n wheel bearing. It certainly doesn’t take more than 1 day for delivery. My truck has now waited 5 days after diagnoses. Ford truly sucks! It’s not just certain dealerships. More

Everyone had been very helpful and courteous. As soon as you step in Ford’s premises there’s a smiling face ready to welcome and assist you. They respect every customer and they respect each other you step in Ford’s premises there’s a smiling face ready to welcome and assist you. They respect every customer and they respect each other More

Late May I bought a new car from Serremonte Ford.The Late May I bought a new car from Serremonte Ford. The sales person was Jahy Isip. I bought the car at 15K mark up. The next day I call parts to ask Late May I bought a new car from Serremonte Ford. The sales person was Jahy Isip. I bought the car at 15K mark up. The next day I call parts to ask about how much it would cost to buy the Handling Package parts for my new car. Parts informs me as an aside, that my car arrived missing its front splitter from the factory. This was not brought to my attention when I bought it and was not on my Due Slip. That was bad. I contacted Jahy Isip who said he would send me a new Due Bill which he did the next day. So now I have a car missing parts and dealer a few hundred miles away… The splitter arrived 8 weeks later and Serremonte Ford gave me the option to come into their dealership and install it (600 miles round trip) or send it to me. I chose to have them send it to me. I contacted a local Ford dealership about installing the splitter for me. The local dealership said they’d need Serremonte Ford to pay for it (2 hours labor). I contacted Serremonte Ford and spoke to Ching Chou who said he would not pay for the install and that the “only way this was going to get installed is if [you] bring the car and part to Serremonte Ford… Ford only paid us $40 to install that part and we aren’t going to pay for anyone else to do it for you”. I told Mr. Chou that their dealership: 1. Sold me a car missing parts without informing me. 2. Taken the money from Ford to do the install and did not do it. 3. Likely violated Lemon Law. 4. Was forcing me to make a great inconvenience to only be able to do the work with them or bear the expense. 5. Had charged me a 15k markup and now was nickel and dining me about something they never disclosed till after I purchased the car. The conversation then evolved into Mr Chou saying he was the final word when I asked to speak to his manager, Matt Shone. Finally after some unprofessional exchanges from Mr. Chou he said he would escalate to Mr. Shone. I now await for Mr. Shone to do the right thing and pay my local dealership to install the splitter. Thanks In advance Mr. Shone. More

just nowNEWWorst service ever, don't attempt to take just nowNEW Worst service ever, don't attempt to take your vehicle there are other ford dealerships that deserve your business. We paid over 3000 in just nowNEW Worst service ever, don't attempt to take your vehicle there are other ford dealerships that deserve your business. We paid over 3000 in repairs the car still was on warranty and they were trying to avoid to provide me a loaner. They make me call ford motor company to request a loaner. I end up having to pay for rental car up front they promess me a refund after 4 months I'm still waiting, we have called Henry and Jesus at service department and no vary will take the time to refund our money. People STAY AWAY FROM THIS BUSINESS. More

Awesome experience! Terrell was extremely friendly and courteous. He made our experience pain free and what a truly genuine person. I would most definitely purchase another vehicle with him as our salespe courteous. He made our experience pain free and what a truly genuine person. I would most definitely purchase another vehicle with him as our salesperson. Thanks again! More

It was a smooth experience to test drive and purchase It was a smooth experience to test drive and purchase the used vehicle I was interested in. Staff were helpful, and knowledgeable, and the deliver It was a smooth experience to test drive and purchase the used vehicle I was interested in. Staff were helpful, and knowledgeable, and the delivery service was awesome. More

Great overall experience. I was greeted within the first 30 seconds of walking in the door. The process from test driving, to question answering, to walking out the door with a new truck was seamless. 30 seconds of walking in the door. The process from test driving, to question answering, to walking out the door with a new truck was seamless. More

I was super pleased with the service. No complains and will highly Recommend the dealership to my friends (in fact, I already did) thank you will highly Recommend the dealership to my friends (in fact, I already did) thank you More

These guys get the job done. The easiest car I ever bought. Hand delivered with a full tank of gas. Amazing! bought. Hand delivered with a full tank of gas. Amazing! More